Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 10, 2026 — Rated 10 out of 10 by Allen Webb Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nissan Service department has been as good as it gets!.Always professional and Jennifer Dailey been such a joy..Always goes out of way to do what I ask..I am One of those people that go overboard taking care of my vehicles.I would highly recommend them and prices reasonable.

Report a concern   March 10, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service and professionalism. T he staff and especially Jennifer got out of their way to explain services etc.

Report a concern   March 10, 2026 — Rated 9 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Honest about my services so far.

Report a concern   March 10, 2026 — Rated 10 out of 10 by Joy Hoverman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff was friendly. The waiting area was nice and clean. They even washed my car which I was not expecting.

Report a concern   March 10, 2026 — Rated 10 out of 10 by L.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is very personable and knowledgeable.

Report a concern   March 10, 2026 — Rated 10 out of 10 by S.T.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service writer very helpful

Report a concern   March 10, 2026 — Rated 10 out of 10 by D.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service, reasonable price.

Report a concern   March 9, 2026 — Rated 10 out of 10 by Francis Nyandoro Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron was awesome. He really helped us get our car fixed and running smoothly. I would define recommend Ron Franklin Nissan.

Report a concern   March 9, 2026 — Rated 10 out of 10 by June Mizoguchi Don Franklin Lexington Nissan - Service
What do you like about our products and services?

New remodel building looking so good and waiting room was very very nice. Great service and nice shop personnel greats you and not pushing to sell either.

Report a concern   March 9, 2026 — Rated 10 out of 10 by S.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service, everyone was super friendly, waiting area is nice and very quick service!

Report a concern   March 9, 2026 — Rated 10 out of 10 by H.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like my frontier the service dept really take care of me. I would definitely look into trading up in a few years.

Report a concern   March 9, 2026 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service was quick. People made it easy.

Report a concern   March 7, 2026 — Rated 10 out of 10 by W.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your people; service, sales, and parts.

Report a concern   March 7, 2026 — Rated 10 out of 10 by L.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Not at this time.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Cody Mattingly Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly

Report a concern   March 6, 2026 — Rated 10 out of 10 by A.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your personnel are seasoned and helpful. Thanks 😊

Report a concern   March 6, 2026 — Rated 10 out of 10 by S.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love my Nissan. Staff seem to always be helpful, wait isn't long.

Report a concern   March 6, 2026 — Rated 10 out of 10 by David Greene Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

5th vehicle bought from you. Good service and excellent staff

Report a concern   March 6, 2026 — Rated 10 out of 10 by Patricia Millikan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Employee very nice and knowledgeable. Wait time was fast.

Report a concern   March 5, 2026 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything is always quick and efficient and the staff are kind and understanding.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Brittany Montgomery Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Able to schedule from the app on my phone, quick check-in, enjoyable atmosphere, while waiting for my vehicle, and the staff was very polite

Report a concern   March 5, 2026 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are knowledgeable and friendly. Plus, the customer wait area is very clean as well as the restrooms.

Report a concern   March 5, 2026 — Rated 10 out of 10 by A.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff

Report a concern   March 5, 2026 — Rated 10 out of 10 by L.Y. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris has the best customer service! He is very warm friendly and always greets you with a smile. I waited for my car to be service and I was in and out within 30 minutes. Fantastic service.

Report a concern   March 5, 2026 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great staff to work with . I have purchased 4 vehicles from them .Great group of people sales and service

Report a concern   March 4, 2026 — Rated 10 out of 10 by Patricia Hays Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good vehicles. Fast efficient & I like to think service

Report a concern   March 4, 2026 — Rated 10 out of 10 by Gary Mabley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is always very helpful when I come for service on my vehicles.

Report a concern   March 4, 2026 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and knowledgeable

Report a concern   March 4, 2026 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Extremely friendly and care about the customer

Report a concern   March 4, 2026 — Rated 10 out of 10 by W.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I appreciate fitting me in get my car repaired. And especially giving me loaner and taking me to work.


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