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Customer Testimonials
They were efficient and completed the work as desired.
I am always pleased with the level of service I receive.
Everything
Ease of making service appt.
Nice waiting room
Jennifer is a pleasant, competent service writer
Fsst
Chris was very friendly and efficient. My car was serviced quickly. The complimentary multi-point inspection was explained to me, highlighting some areas that might need to be serviced during my next visit. It was reassuring to know that my car was in good hands.
Very outstanding and friendly service people you can depend on getting the job done right haven’t had a issue yet.
The service advisors at the font desk always make the experience enjoyable, Jennifer is fantastic!
Quick service!! Personable!!!!
Nice and respectful behavior of the front desk
Great service staff. Had oil change,tires rotated, factory recall. Reasonable time job was done. Love the new place!!
Professional and efficient. I’ll be back.
New building No Coffee for the waiting area for clients waiting to get car serviced??
No car wash when getting car serviced No longer?? Sad....My first experience in the new building was disappointing.....I hope this isn't the standard going forward, if it is the client experience is far from being a family experience that I experienced in years past.
If you buy tires there you shouldn't have to pay for rotation when other dealers offer FREE Rotation.
Need to bring back car wash obviously this enhances the overall customer experience. But As I discovered this week NISSAN doesn't really care about it clients, As they use to.
Very professional during Sales & Financing
It was very easy to make the appointment for service. The representative quickly found my account information and gave me options that worked for me. All of the people in the service department were helpful and friendly. The work was completed in a timely manner to my satisfaction.
They keep you informed and go over what they did. Always take care of in on time and completed in the time they said.
Very nice facility, courteous staff and knowledgeable service technicians.
Great service.
Quick and friendly staff.
Everyone is so nice who works on my car and I love my car!
Love Nissan cars, above all else I had the very best sales man, he went above and beyond. I love the car.
Knowledgable. Recommends what is neededbased on the mileage on my car and what may be needed down the pike. Works with me as to what I want to take care of or put off until the next time.
Fast, friendly service. Easy to schedule online. No pressure to purchase expensive add ons
fast friend service
Very helpful staff and very knowledgeable
Always very accommodating and kind
Efficiency
I purchased my 2015 Nissan Pathfinder from Don Franklin Nissan in 2018. I live in Mount Sterling and continued to bring my SUV for regular service because I trust the Service Department and their professional opinion. I also like the idea of having original Nissan products to replace my auto parts that need to be replaced. I definetly like the customary computer hookup to find things that need to be serviced.
I recently had a rear tire with low pressure. I arrived without an appointment and they were able to determine the tire could not be repaired. A new tire was ordered and installed the next day‼️