Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 11, 2026 — Rated 10 out of 10 by N.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

When you have an appointment yo get in. On time Jennifer keeps me well informed and gives me good advice they wash your car when the service is complete which makes it real nice I really like my Rouge

Report a concern   April 11, 2026 — Rated 10 out of 10 by B.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, quick service. Convenient to schedule. Competitive pricing.
Report a concern   April 11, 2026 — Rated 10 out of 10 by C.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly service and great customer service.
Report a concern   April 11, 2026 — Rated 10 out of 10 by Virgil Reynolds Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional and friendly service. Very fast and thorough. The service crew is top notch!

Report a concern   April 10, 2026 — Rated 10 out of 10 by E.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very nice facility with courteous & friendly staff. Had to wait about an hour for my service/repairs, and was quite comfortable.
Report a concern   April 10, 2026 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional kept me updated all along the way
Got our car in and out quickly
Report a concern   April 9, 2026 — Rated 10 out of 10 by J.O. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My sales person was super nice , very helpful and helped in everyway he could

Report a concern   April 9, 2026 — Rated 10 out of 10 by Alexis Stivers Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always a great experience with the service department! Jennifer is awesome—super friendly, knowledgeable, and keeps things quick and concise for a quick but efficient experience. Would recommend to anyone!
Report a concern   April 9, 2026 — Rated 10 out of 10 by L.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris was very nice and took the time to talk with my husband about the work that needed to be done on my car.
Report a concern   April 9, 2026 — Rated 10 out of 10 by A.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The sales team is great!

Report a concern   April 9, 2026 — Rated 10 out of 10 by Gillis Ashley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been bringing my vehicle in for service since I purchased the vehicle. The service is always spot on.
The service advisor interaction is always super. Chris is excellent at his job.
Thanks.

Report a concern   April 9, 2026 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great vehicle

Report a concern   April 9, 2026 — Rated 10 out of 10 by Greg Maggard Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people you currently have are the best!
Report a concern   April 9, 2026 — Rated 10 out of 10 by A.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is always welcoming and efficient.

Report a concern   April 9, 2026 — Rated 10 out of 10 by Cecil Richardson Jr Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very great service
Report a concern   April 8, 2026 — Rated 10 out of 10 by C.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything was fixed as requested.
Report a concern   April 6, 2026 — Rated 10 out of 10 by Mary Delong Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Personalized service and trustworthy
Report a concern   April 6, 2026 — Rated 10 out of 10 by S.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service @ Don Franklin is exceptional, all representatives, go up and beyond expectations to insure quality is meet @ a superior level!

Report a concern   April 3, 2026 — Rated 10 out of 10 by Natalie Smith-Brewer Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

All staff were very helpful with my purchase of the Toyota Grand Highlander and helped me get through my purchase quickly. MJ was a great salesman and I recommend him to anyone looking to make a purchase with Don Franklin Auto Group.

Report a concern   April 3, 2026 — Rated 10 out of 10 by N.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and courteous!

Report a concern   April 3, 2026 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer Service Reps are very friendly & knowledgeable, comfortable area for waiting and always pleased with service outcome.

Report a concern   April 3, 2026 — Rated 10 out of 10 by C.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

How friendly and accommodating Jennifer and the whole team are! I love how quickly they work me in and no judgement when I don’t get the add on’s. Always explaining things throughly.

Report a concern   April 3, 2026 — Rated 10 out of 10 by N.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Allen in the service department is amazing!
Report a concern   April 3, 2026 — Rated 10 out of 10 by Elizabeth Wachtel Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff and products.
Report a concern   April 2, 2026 — Rated 10 out of 10 by Joyce Lyons Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is always done correctly and I never have to return because something isn’t right. Very friendly staff that makes you feel like you are the number one customer.

Report a concern   April 2, 2026 — Rated 9 out of 10 by L.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Location is very convenient as.I live in Fayette County. Access roads also convenient. Your car lots are BIG and it’s.easy to get “lost”. You would benefit from BETTER SiGNAGE.
Report a concern   April 1, 2026 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Love the dealership. Great variety and really like nissans.
Report a concern   March 31, 2026 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Service so far has been good. I have yet to see the SUV that I have asked to possibly trade for. So I am not able to give a feedback at this time.

Report a concern   March 31, 2026 — Rated 10 out of 10 by P.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Jason was the best! Low key, knowledgeable, and made me feel comfortable.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Thuan Doan Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

None

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