Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 25, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Same day service with an appointment

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The car is fantastic 2025 Rogue. Service has been wonderful

Report a concern   October 24, 2025 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great courteous and efficient service reps. The prices are within reason and I like the rewards program so that I can apply those to any repair needs I have. Today I’d like to commend Josiah in service and Walter Ealey as a sales manager. They were both very attentive today.

Report a concern   October 24, 2025 — Rated 10 out of 10 by K.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always have had great service with Jennifer in express. Due to recall issue had to use someone else and no problems except was hoping engine recall issue could be more informative. Didn’t see anything on service record of finding or looking for bearing shavings in oil during service. Have concerns with this recall and May just go ahead and trade in Rogue for piece of mind.

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I am on my sixth lease of Altimas, so that should express how much I love this product. Altimas are easy to drive and maintain. Don Franklin is a great company to do business with.

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and know what they are doing. Not too long of a wait.

Report a concern   October 24, 2025 — Rated 10 out of 10 by N.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly and quick.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Mary Kraft Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, clean, get in and out

Report a concern   October 23, 2025 — Rated 10 out of 10 by A.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris is always helpful and attentive. I know I can trust the team to take care of my truck

Report a concern   October 23, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

OEM parts and friendly staff

Report a concern   October 23, 2025 — Rated 10 out of 10 by D.S.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Cordarius and Marcus were absolutely wonderful and if we're ever in the car market we'd return to you all again. Thank you so much for making this one of the best car buying experience.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Terry Nalle Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and professional. Excellent service. I would highly recommend them.

Report a concern   October 21, 2025 — Rated 10 out of 10 by L.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and professional.

Report a concern   October 21, 2025 — Rated 10 out of 10 by Tina Robinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is so nice and professional. Always quick and efficient.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Jordan Turley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is so friendly and welcoming. They work hard and get things done.

Report a concern   October 20, 2025 — Rated 9 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely appointments for out of town customers
Thanks Kristina!

Report a concern   October 20, 2025 — Rated 10 out of 10 by David Fox Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I'm a truck driver, always gone through the week. The service team understands that and was will and able to work my service in. Amazing

Report a concern   October 20, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt and timely service. Everyone was friendly

Report a concern   October 20, 2025 — Rated 10 out of 10 by W.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ray in sales and Jennifer my service tech are great to work with. Jennifer makes sure that I get the services I request/need and in a very timely manner.
PS I had received coupons in the mail that saved me $80 on my most recent services and would love to get more coupons which may the services u need for my truck more affordable since I am retired and live on a fixed income
Thanks to everyone at DF!!!

Report a concern   October 18, 2025 — Rated 10 out of 10 by S.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service

Report a concern   October 18, 2025 — Rated 10 out of 10 by Beverly Henderson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast, friendly and efficient!

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was very nice and helpful

Report a concern   October 17, 2025 — Rated 10 out of 10 by Peter Romanov Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very polite staff and professional

Report a concern   October 17, 2025 — Rated 10 out of 10 by L.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

First, Chris Rivard service advisor was exceptional. Second, the actual service done is always quality. Thank you!

Report a concern   October 17, 2025 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was very professional and thorough.

Report a concern   October 17, 2025 — Rated 10 out of 10 by K.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

No pressure! Thank you for letting me take my time!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Richard Garrett Don Franklin Lexington Nissan - Service
What do you like about our products and services?

very professional

Report a concern   October 16, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris and Don in the service department are always respectful, kind and go the extra mile to make sure you have a great experience. They resolve any issues promptly and take care of the customer!

Report a concern   October 16, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Awesome customer service.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Ronnie Newsome Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service department - easy to work with and very accommodating!!!


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