Customer Testimonials

Salesman listened to what I wanted without feeling obligated on anything. Good price.and facility was clean.

Quality

Great customer service and friendly employees who work there!

Great service and sales

Easy to schedule, friendly service advisors who communicate well, timely service.

Stan was the best!!!! He helped me on his day off! Great guy! I appreciate his dedication and help! A reason for me to buy cars here again!

Service is good.

The people working there are very organized and knowledgeable. They are well informed about the service that they are providing, and can answer any questions you might have. I have been very satisfied with the care of my car over several years.

How friendly, and how fast they are to us customers..ty ghys6

Very accommodating especially John berry and Ron abramson

They were quick and to the point.

Quick and timely.

Great

We appreciate having trained personnel in charge of servicing ou vehicle.

On time, let you know what the cost will be ahead of time, and friendly.

Quick service and very friendly people and comfortable waiting area

Always service with a smile! Love the new building and the process.

Loved having a free oil change +2. The guys were great, Nice and informative
.

Jennifer in service always makes sure that the auto is taken care of and stays current with the service schedule.

Ease in making an appointment, short wait for my car, communication while I’m waiting and follow up.

Knowledgeable service representatives and timely service

My car has lasted me and I loved it since I gotten it from you all.

The way you will negotiate. I had about 10-12 boxing matches with the sales rep Conner and we both came out happy. I love the way you handled everything, you just drive off in a vehicle and everything is taken care of. It was so wonderful to do business with you. Your salesmen were absolutely awesome! I will be back as soon as I can to purchase another vehicle. Thank you, Ronda and Grace Lee

Your sales agent Jill Caterpillar was a 10.0 level salesperson. We didn’t even intend to buy our car down here in Kentucky. Our primary residence is up in the Cincinnati area and we are 2 miles from a different Nissan dealer. The showroom, the noise, the pushiness of that dealership were overwhelming. Jill, however, was a perfect blend of helpful, prepared, accommodating, and upbeat. She showed high interest in us and our goals and was completely flexible when my wife changed her mind a couple times. I’m sure we wouldn’t have bought the car if it weren’t for Jill. Additionally, Walt was helpful and interceded on our behalf when it came time for trying to get a decent price. I will say, your prices were higher than other options we had for the same or similar car, at the dealership near our home. Unfortunately, the process of buying a car is completely painful – taking over seven hours of our weekend. While I was still looking for a little reduction in pricing,Walt eventually got close enough and I had to get out of the showroom. Is this every car dealers strategy? drive the people out of their mind by how long things take until they finally concede? Not a good way to do it but we got a great car with a great sales person, at a price that was fairly close.

Friendly staff and attentive

Your staff was top notch.
The service and warranty you offer is hard to beat.
I highly recommend anyone to come to Don Franklin if you need a car.

easy to get a appointment.

I'm really impressed with the level of service I received. The team was friendly, knowledgeable, and efficient in fixing my car. I appreciate the transparency and communication throughout the process. Overall, I'm very satisfied with the experience

- Good reception
- associates friendly and courteous
- building clean and organized.
- quick service.

Same day service with an appointment