Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 21, 2025 — Rated 10 out of 10 by Ken Osburn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quality parts and friendly staff.

Report a concern   November 21, 2025 — Rated 9 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Oem Nissan oil filter; complimentary car wash

Report a concern   November 21, 2025 — Rated 9 out of 10 by George Graham Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Large variety of new and used automobiles
To choose from.
State of the art showrooms as well as a knowledge and friendly staff.
I was very happy with my last purchase from the Don Franklin family

Report a concern   November 21, 2025 — Rated 10 out of 10 by Russell Gorham Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great sales team and always goes the extra mile for customers.

Report a concern   November 21, 2025 — Rated 10 out of 10 by K.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love that everything is so easy. Customers service is top notch and the advisors go out of their way to explain anything wrong or great.

Report a concern   November 20, 2025 — Rated 10 out of 10 by V.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer in Service is very helpful!

Report a concern   November 20, 2025 — Rated 9 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been pleased with everything overall.

Thank you.

Report a concern   November 20, 2025 — Rated 10 out of 10 by S.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt and courteous service!

Report a concern   November 20, 2025 — Rated 10 out of 10 by T.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The recall work done was courteous and prompt from the scheduling of the appt to completion of the work on day of service.

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron was first class. Kept us informed, polite, explained issues and findings.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Tabitha Howe Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Cat Kirby is the best! She makes buying a car seem easy and nonstressful

Report a concern   November 19, 2025 — Rated 10 out of 10 by Leah Lind Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very happy with my purchase. Don Franklin’s staff took care of me and I love my new (used) car!! Thanks to all the staff, everyone I worked with was friendly and helpful!

Report a concern   November 19, 2025 — Rated 10 out of 10 by Audra Carmichael Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was very easy to make the appointment. Everyone there was very nice and helpful. Chris answered whatever questions I had. I was in customer service for over 30 years so I feel I know good customer service when I experience it and you all did a great job!

Report a concern   November 19, 2025 — Rated 10 out of 10 by C.I. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service department is always friendly and knowledgeable

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is outstanding, I didn't have a appointment and they work me fast and I was out the door and I trust you with my car

Report a concern   November 18, 2025 — Rated 10 out of 10 by Lewis Cox Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Eddie Thompson and Ron in the service dept. are the best.

Report a concern   November 18, 2025 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly, knowledgeable and professional

Report a concern   November 18, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Like the new service area.

Report a concern   November 18, 2025 — Rated 10 out of 10 by M.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

1st, your honesty, and 2nd, you didn't try to upsell me.

Report a concern   November 17, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people are your greatest asset. Always cheerful and helpful!

Report a concern   November 17, 2025 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

.

Report a concern   November 17, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very helpful team and very friendly

Report a concern   November 17, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone we interacted with was very kind and helpful. MJ helped me buy my first new car. and he made the experience very easy and understandable.

Report a concern   November 16, 2025 — Rated 10 out of 10 by Gina Case Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff are always courteous and professional. When offering services they’re never pushy about selling them.

Report a concern   November 16, 2025 — Rated 10 out of 10 by Andre Pope Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly and knowledgeable staff, clean facilities, and my salesperson (Stan Standifer) went above and beyond to assist me in my vehicle purchase process.

Report a concern   November 15, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly and called back

Report a concern   November 15, 2025 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Getting right to business
No dragging out the sales call

Report a concern   November 15, 2025 — Rated 10 out of 10 by Cynthia Lee Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thorough, courteous service.

Report a concern   November 15, 2025 — Rated 9 out of 10 by J.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

On time. Needed rear brakes done and was informed it would take some additional time

Report a concern   November 14, 2025 — Rated 10 out of 10 by L.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courteous staff, quick service


Privacy Policy