Customer Testimonials

Great service department

Longevity of car. Good service. Drives well.

I have never driven a Nissan so I hope it is amazing.

I dreaded trading in my vehicle and purchasing another one but Ray Harrison and his manager Walt made it surprisingly easy, quick, and frankly the best experience I have ever had when purchasing a vehicle.

Simple and not pushy about anything

I love that everyone treats me like I’m family. Jennifer, in the service department, is knowledgeable about my car needs. She is accommodating with me driving a distance so I can have my car serviced by this specific dealership.

Everyone is so pleasant and very clean place. I always have been given good service and that I do appreciate.

Professional, courteous, very thorough & honest. Chris is my advisor. 10*

Always consistent and fair. I have used Nissan service for over ten years.

Everyone is professional and courteous. Diagnostics and work on my car is timely and efficient.

Service is excellent! Everyone is very friendly and the service department had me in and out in no time.

I bought my 2022 Rogue at Gates Nissan in Richmond, KY, I had a couple of bad experiences trying to get my car serviced at Gates, and that’s the reason I came to Don Franklin. I have been pleasantly impressed with Don Franklin and will continue to do business with them.

The workers are respectful and get the job done. No complaints

The service department is the best!

Everyone e was friendly and service staff was very professional

I take my Nissan Pathfinder that I purchased from Don Franklin for oil change and tire rotation every time it’s due. I also use them for other services as needed. Perfect service every time with excellent customer service as well!

Always great and prompt service with Jenifer Dailey

great experience

Friendly and knowledgeable staff who listen to you and don’t oversell

I did not have to wait long to get an appointment. The parts were in stock so my car was able to be repaired in the same day in a timely manner. All the personnel were very polite and helpful.

This is my third maxima

Quality and value of the product. Wonderful customer service

I appreciate the fact that you can be very accommodating. I like Chris. The manager called me this morning to check up. I think the service department section.

Yes, for the sales department, they have a lot to be criticized. I’ve never been happy with the deal. This mainly has to do with the upsell after I had decided what I wanted. I feel like I wasted $6000 because the salesman scared me. I won’t be buying another car for Dan Franklin.

High quality and professional!

They’re all very good products.

Your service tech’s are incredible. I was about 30 miles from the dealership with rain pouring down. The rubber part of the wiper blade, on the driver side, partially came off. The service dept took my name and told me to just come on and they would help. When I arrived my, Jennifer, my tech recognized me when I walked in said and said “Mr. Lawson. I’ve got you ready”. Amazingly she recognized me and did have everything ready. She told me I had bonus dollars and they would cover the cost. In just a few minutes I was taken care of and on my way and didn’t have to pay anything. Personal, friendly and attentive is a good way to describe the service tech’s. I’m treated like I’m a friend.

Ron Abramson is a good service manager and our 2017 Nissan Altima has been a good car

The get the job done, doesn’t take all day.

Great service.\nReal nice people treat you like family

The product

Great friendly and fast service. You always communicate clearly what the issue is and I've had no problems.