Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 11, 2026 — Rated 10 out of 10 by Carol Prather Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast, friendly, knowledgeable, thorough, and very attentive personalized service! Jennifer Dailey Pendygraft and her team are the best!

Report a concern   May 11, 2026 — Rated 10 out of 10 by K.O.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They explain what is wrong with your vehicle and explained the price also. Very friendly and pleasant to deal with.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Lisa Catlett Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service

Report a concern   May 11, 2026 — Rated 10 out of 10 by J.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always had a good experience with Don Franklin Nissan Service. Work done timely and the staff are friendly and helpful.

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is great and very helpful and knowledgeable.

Report a concern   May 11, 2026 — Rated 10 out of 10 by L.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very courteous, knowledgeable and the time estimate was spot on. All things that are easy and much appreciated!!

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenient , friendly , efficient

Report a concern   May 11, 2026 — Rated 9 out of 10 by Caleb Seiler Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very nice and great customer service

Report a concern   May 11, 2026 — Rated 10 out of 10 by Cleveland Smith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to get appointments, by phone or online. The Service Advisors are courteous and professional and gives updates during the appointment. Nice waiting area!

Report a concern   May 11, 2026 — Rated 9 out of 10 by Victor Orlov Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was so excellent that we decided our next vehicle will have to be purchased from this dealership. Everything from the service advisor to the cleanliness of the building to amenities to the quality and speed of work was exceptional.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Eric Hobson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff and quick service.

Report a concern   May 7, 2026 — Rated 9 out of 10 by Amanda Hutchinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast courteous service. They check everything out and make sure my vehicle is in top running condition. They do not charge for extra things I do not need.

Report a concern   May 6, 2026 — Rated 10 out of 10 by L.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

High quality products and fast and friendly services.

Report a concern   May 6, 2026 — Rated 10 out of 10 by L.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The scheduling process online is very user friendly. The check-in was smooth and they stayed on schedule to complete the job. It was a good experience.

Report a concern   May 5, 2026 — Rated 10 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is good and the waiting time to get your car fixed is not bad. The people are very friendly and helpful.

Report a concern   May 5, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

You listen and work with people! Have been very pleased!

Report a concern   May 5, 2026 — Rated 10 out of 10 by Ronald Ball Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Showed a video of what need to be fixed and showed items that can wait

Report a concern   May 5, 2026 — Rated 9 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It is part of my warranty to get oil changes through Nissan.

Report a concern   May 3, 2026 — Rated 10 out of 10 by N.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and helpful

Report a concern   May 3, 2026 — Rated 10 out of 10 by Lori Mirra Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly honest service every time.

Report a concern   May 2, 2026 — Rated 9 out of 10 by J.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Kindness , knowledge, experience.

Report a concern   May 1, 2026 — Rated 9 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service department!

Report a concern   May 1, 2026 — Rated 10 out of 10 by Harold Cook Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt
You have kept my cars operating at optimum levels

Report a concern   April 30, 2026 — Rated 9 out of 10 by Grimone Martin Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Started off a little rocky but I ended up continuing with service manager Jeff worked out great .

Report a concern   April 30, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and always takes care of any issue in a timely manner

Report a concern   April 30, 2026 — Rated 10 out of 10 by Jessica Morgan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Super nice, prompt and easy to deal with

Report a concern   April 30, 2026 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is so nice & friendly
Seem to know what's going on with my vehicle

Report a concern   April 30, 2026 — Rated 10 out of 10 by B.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

EVERYTHING

Report a concern   April 30, 2026 — Rated 10 out of 10 by K.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service!

Report a concern   April 30, 2026 — Rated 10 out of 10 by Sharon Hargis Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I took my car in for a regular check-up, even though the service department was quite busy the wait time was bearable. Jennifer was both friendly and professional. .


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