Customer Testimonials

Quick efficient timely

The salesman was very helpful and made buying a car a positive experience. He explained everything clearly and did not pressure me into buying a car. I am very happy with the car I bought! The people at Don Franklin Nissan are very kind, knowledgeable,
and helpful!

Quick and easy to get a service done..Love all the advisors there especially Jennifer & Ron!..

I always get greeted and treating amazing at Don Franklin Nissan! The customer service is top tier and I’ve never had a bad experience!

Jennifer and the staff are always very welcoming and helpful with any questions or concerns I may have.

The service was done in a reasonable manner.

My salesperson, Esa and his colleague, Seth did an excellent job.

Ron did a great job getting the car fixed in a timely manner. Thanks Ron.

Jennifer is always helpful and friendly.

It was to make an appointment. The service representatives were friendly and very helpful.

Very professional and hard working.

Our Salesman was very friendly and informative. We will come back and request him when we are ready to purchase. 😊

They were quick to get me in and the recall issues dealt with so I safe driving my car. Very kind and professional

Salesperson was vary helpful and friendly. Not too pushy

The people are great

Very friendly, nice people, quick

Jennifer and her team fully explained the services I received. The video of the multi point inspection was much appreciated and put my mind at ease that my vehicle is road-worthy. They’re incredibly thorough and professional in every way. I highly recommend Don Franklin Nissan, and in fact the whole auto mall.

Great customer service and communication. Service was efficient and on time.

This is my second Nissan. I am very pleased, very pleased with my salesperson, Mr. Ray. Thank you very much for all of your help and all of those who helped you help me. You guys are great. I also like that Mr. Don Franklin is a man of God. I will definitely be back

It is competitive and perhaps also the availability of financing option. The approach of the sales staff and supervisor.

The team is very prompt and provides professional services.

Quality service at your convenience !

Quick

Professional service

My 1st visit to Don Franklin Nissan..
So far so good..🤞
I’ve just been thru customer service and have had
a great experience…

Ron saved the day! I was in town to move my son into his dorm at Transy and noticed his car making an awful noise. Not knowing the Lexington area I googled Nissan dealerships. The Lord lead me to Don Franklin Nissan. They were booked with appointments but Ron was very understanding and got my son’s car in right away having us fixed up and good to go in about 15 minutes. I will forever be grateful they were so willing to help and accommodate as I was needing to head back home (3hours away) and did not want to leave my son in an unfamiliar area, not knowing anyone with his car not in good condition. This Momma will forever be so very grateful! Don Franklin Nissan Service was literally an answer to a prayer!

Jill is a very friendly and professional lady. She understood our request and concerns. And with her help ( lots of paperwork), we got a good deal on our new car. We’re excited about the new car, it’s a great car and has lot of new technology features that will let us enjoy the ride. We will learn more new things. Thank you for all your support.

Yan and Baoping

Took time to explain the process, even though I wasn’t interested

Very efficient and all were nice and polite
Easy in and easy out.

Ron Jennifer and Jennifer Latherty in the Service Dept are the best.