Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 15, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service, professional and nice

Report a concern   August 15, 2025 — Rated 10 out of 10 by Robert Patrick Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Honest good personal, excellent follow up available vehicles!!!!

Report a concern   August 15, 2025 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer takes care of of my services and she is very friendly and on top of things!!

Report a concern   August 13, 2025 — Rated 10 out of 10 by Daniel Fink Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly staff, great service

Report a concern   August 13, 2025 — Rated 10 out of 10 by Tom Crill Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

We felt comfortable and secure dealing with the staff. No high pressure tactics.

Report a concern   August 12, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Treated all my needs very quickly

Report a concern   August 12, 2025 — Rated 10 out of 10 by C.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very kind and friendly staff

Report a concern   August 12, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very efficient.

Report a concern   August 12, 2025 — Rated 9 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

fast friendly

Report a concern   August 12, 2025 — Rated 10 out of 10 by William Jones Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I've only brought my car here since I've owned it with the exception of maybe two times due to horrible weather. The comparison was miles apart, the other place had slow service, the price wasn't correct, I had to call to find out it was ready. Everything I'm not used to having to think about when I come to Don's service area. It's fast, easy, they explain everything and are always friendly.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Justin Marara Don Franklin Lexington Nissan - Service
What do you like about our products and services?

For Good Service and you have Good care,your spears is strongs,your respect the customer, your services is very cheap

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the new waiting area. I like that most of the service team is knowledgeable and friendly. I don't like that they just spray the car off. The new facility should have built a small car wash for the service department. I'm not saying it has to be state of the art but a simple wash and dry.

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is friendly and helpful

Report a concern   August 11, 2025 — Rated 10 out of 10 by Brett Higgins Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I’m always treated with respect. Respect for my time and always work towards a fair deal for both parties.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Ismael Garcia Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The attention and care by staff. Chris was great!

Report a concern   August 11, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Good service

Report a concern   August 11, 2025 — Rated 9 out of 10 by G.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenience

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The repair was done ✔️in record times! The waiting area was quite comfortable and work space easy. Finally, my repair was included under my warranty!

Report a concern   August 11, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I really like my Nissan Rogue Platnum.
Great service Department Chris is always pleasant Service Advisor.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Daniel Fink Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Just about every type of car. Great sales staff and service.

Report a concern   August 11, 2025 — Rated 10 out of 10 by H.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff are helpful and very efficient. Everything was completed in a timely manner.

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Conscientious

Report a concern   August 8, 2025 — Rated 10 out of 10 by Scott Hanson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ has been terrific and very responsive to all our questions and enquires

Report a concern   August 8, 2025 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and helpful team

Report a concern   August 7, 2025 — Rated 9 out of 10 by B.F. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

John and Eric were great to work with! No pressure at all. Can highly recommend them!

Report a concern   August 7, 2025 — Rated 10 out of 10 by L.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

New service area for nissan.

Report a concern   August 6, 2025 — Rated 10 out of 10 by M.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very clean service department
Good communication
Knowledgeable and friendly staff

Report a concern   August 6, 2025 — Rated 10 out of 10 by H.B. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Nissan has always been a big part of my family. They are quality products. This was my 1st visit to a Don Franklin dealership and had a great experience. I had a very nice salesman who could and did answer all my questions and concerns.

Report a concern   August 6, 2025 — Rated 10 out of 10 by M.I. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service completed same day as scheduled.

Report a concern   August 6, 2025 — Rated 9 out of 10 by Samuel Tompkins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Not used enough to be able to rate services, but so far, the service I received has made my vehicle run better


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