Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 30, 2025 — Rated 10 out of 10 by Leslie Noble Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The service team is phenomenal! They are always upfront and honest and their customer service is always top notch.

Report a concern   August 30, 2025 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people job well done!

Report a concern   August 30, 2025 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was quick!

Report a concern   August 30, 2025 — Rated 10 out of 10 by Christopher Hodges Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They kept me very informed,and got me feeling xed in a timely manner.

Report a concern   August 30, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Dependable and efficient,

Report a concern   August 28, 2025 — Rated 10 out of 10 by Carol Laudenslager Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff, prompt service, was not scammed into buying a new tire. Appreciate honesty about what my car really needs.

Report a concern   August 28, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I appreciate the transparency in pricing, low dealer fees in addition to list price, excellent conditioning of the car I ultimately purchased, and the clear communication through the process of viewing and purchasing. I will definitely recommend Don Franklin to friends and family and if we find ourselves looking for another vehicle check your inventory. Thank you!

Report a concern   August 27, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Sales and staff and service personnel are awfully nice and considerate. I appreciate that a lot.

Report a concern   August 27, 2025 — Rated 10 out of 10 by S.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

All service providers were very friendly and not pushy about upselling.

Report a concern   August 27, 2025 — Rated 10 out of 10 by Richard Trimble Don Franklin Lexington Nissan - Service
What do you like about our products and services?

THE PE0PLE DID YOU ALL PROUD .. LIKED YOUR NEW SET UP..

Report a concern   August 26, 2025 — Rated 10 out of 10 by Shalimar Christian Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The cars I bought from you were very reliable & your service has been good also.

Report a concern   August 26, 2025 — Rated 10 out of 10 by L.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great people to work with. Always easy to get in.

Report a concern   August 26, 2025 — Rated 10 out of 10 by Ping Chen Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The services is super good!

Report a concern   August 26, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Brian was the best, so helpful and nice!

Report a concern   August 26, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are honest and are not pushy

Report a concern   August 26, 2025 — Rated 9 out of 10 by Mary Johns Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We had the oil changed. When we got home I found a piece on the floor board. It was too dark to see where it went but should have have been put back on as it was not on floor when we took car in

Report a concern   August 26, 2025 — Rated 10 out of 10 by Sherry Coles Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service and quality service

Report a concern   August 26, 2025 — Rated 10 out of 10 by Ashley Parman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron has always been very friendly and helpful when it comes to service. He is professional and doesn’t beat around the bush. When you have an issue he looks to fix it and communicates very well!

Report a concern   August 26, 2025 — Rated 10 out of 10 by Rosa Hicks Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is very helpful honest

Report a concern   August 26, 2025 — Rated 10 out of 10 by B.W. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I have no answer other than I I like all your employee Pleasedont share my name! thank you

Report a concern   August 25, 2025 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is on time fast and the staff is very courteous

Report a concern   August 25, 2025 — Rated 9 out of 10 by N.T.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The ability to give me a loaner while my vehicle is being serviced so that I was able to get to work.

Report a concern   August 25, 2025 — Rated 10 out of 10 by E.L. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Our salesman, MJ Carpenter, was awesome! Very knowledgeable and helpful throughout the entire sales process. Highly recommend!

Report a concern   August 23, 2025 — Rated 10 out of 10 by Henry Wedeking Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Consistent good workmanship and friendly assistance in each time I need service or assistance with a question.

Report a concern   August 23, 2025 — Rated 10 out of 10 by Angela Ledford Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Amazing customer service- friendly, knowledgeable and responsive. Service is always on time and in a timely manner.

Report a concern   August 22, 2025 — Rated 10 out of 10 by D.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was met w advisor an took my tire in for repairs an patched. My waiting time was short. Tire was patched an placed in my vehicle.. The price was very reasonable an update on my service was reported In a timely manner.

Report a concern   August 22, 2025 — Rated 9 out of 10 by S.T.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We prefer service at a Nissan dealer for our Pathfinder.

Report a concern   August 22, 2025 — Rated 10 out of 10 by Thomas Woods Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great customer service from our sale's person to the GM and our software instructor. All in all a pleasant experience. My wife was in car sales for her whole career and said it was the best experience she has had with a dealership the size of Don Franklin. Your dealership also helped a friend with a lease problem that her previous dealership could not solve. Don Franklin solved it in a few hours. Another reason we chose this dealership. You all are the best large dealers we have dealt with. Thank You for your great service.

Report a concern   August 22, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Enjoy Nissan cars and service is good.

Report a concern   August 22, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional


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