Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 22, 2025 — Rated 10 out of 10 by G.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very efficient, courteous, and explains all repairs.

Report a concern   August 20, 2025 — Rated 9 out of 10 by G.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Helping me keep up with service!

Report a concern   August 20, 2025 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Short wait time for service.

Report a concern   August 20, 2025 — Rated 10 out of 10 by Robert Smith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and good service. I will return.

Report a concern   August 20, 2025 — Rated 10 out of 10 by K.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is always very efficient, and they try to accommodate my schedule. Always very friendly.

Report a concern   August 20, 2025 — Rated 10 out of 10 by Nathan Poynter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Weight room is always very clean refrigerator stocked with water. Coffee pot is always ready to be used. Bathrooms are always clean. Customer service is always great. They get you in and out and under 45 minutes sometimes less!

Report a concern   August 19, 2025 — Rated 10 out of 10 by Francisco Mata Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick, Quality, customer oriented

Report a concern   August 19, 2025 — Rated 10 out of 10 by Lunelle Matthews Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is always do helpful. I schedule spy and they follow up in timely fashion

Report a concern   August 19, 2025 — Rated 10 out of 10 by S.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Organized, transparent, easy

Report a concern   August 19, 2025 — Rated 10 out of 10 by Charles Williams Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very nice, friendly and actually knew what they were talking about. The sale was great and the financing manager was very nice and really knowledgeable.

Report a concern   August 19, 2025 — Rated 10 out of 10 by H.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very consistent and convenient and informative. Leaves me feeling confident that my vehicle is up to par!

Report a concern   August 19, 2025 — Rated 10 out of 10 by A.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great salesperson,very accommodating to our schedule and very knowledgeable

Report a concern   August 19, 2025 — Rated 10 out of 10 by John Stegner Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent diagnostic and repairs!

Report a concern   August 19, 2025 — Rated 10 out of 10 by John Graves Ii Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very quick and truthful about service.

Report a concern   August 19, 2025 — Rated 10 out of 10 by N.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service department is knowledgeable, helpful and not pushy. Amazing group!

Report a concern   August 18, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I enjoyed the new facility, the warm greeting when I arrived and the great service I received from Jennifer.

Report a concern   August 16, 2025 — Rated 10 out of 10 by Jennie Warfield Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Buying my car was easy and your service department has been great. Everyone I've dealt with in your business has been great.

Report a concern   August 15, 2025 — Rated 10 out of 10 by N.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good.

Report a concern   August 15, 2025 — Rated 10 out of 10 by E.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and quick.

Report a concern   August 15, 2025 — Rated 10 out of 10 by J.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service has always been great, friendly and helpful staff, doesn’t usually take too long for basic maintenance.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Barbara Myers Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courtious, attentive, and very prompt in getting our car in (10 minutes early!), and completed the work in less time than quoted!
The 3 gals I talked to in the service department setting up my appt. and verifing our part was in and ready to install were amazing!

From the appt. phone call all the way through the time they told us our car was ready we experienced a stress free and satisfying appointment!
THANK YOU SO MUCH!

Report a concern   August 15, 2025 — Rated 10 out of 10 by Kevin Sullivan Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

You have great cars and great people. We are happy the sale and follow up went smoothly, and you’ll see us again the next time we’re shopping for a new car.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Freddie Moody Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was made to feel like my concerns were cared about

Report a concern   August 15, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service department did an excellent job completing our issues. I had 3 issues that needed to be addressed that were under warranty. It was completed satisfactorily.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Jeffrey Dabney Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the personal touch and the honest recommendations you provide.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Steve Shinn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and friendly

Report a concern   August 15, 2025 — Rated 10 out of 10 by Laxmi Poudel Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

It very well done products and I do recommend others to take a look at it as well.

Report a concern   August 15, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Customer service is awesome. Product is best. Nissan is always my first choice.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Virgil Reynolds Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service is top-notch! So far, I've only had the oil changed but I was treated so well.

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is fast. Employees very nice to work with.


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