Customer Testimonials

Attentiveness of the staff!

Jennifer does a great job of being available for questions and being a friend!

Bryan and Ben were great to work with!

Quality service and their respect for service appointments . They don’t triple book the same team so there was not a long wait.

Jennifer is very lovely. She is very accommodating to customers when she is very busy. I definitely will be coming back!

Professional quick service.

I like the way Ron Abramson always handles my car repair needs with honesty and integrity.

The only negative is the very steep hourly rate you charge for service. I am aware that is the going rate at dealerships. It’s too high and makes a person think twice about having the dealers provide service.

Everyone was very kind

Very kind and friendly. Don took excellent care of us!

The technician assigned to me was knowledgeable, polite and professional.
The work was done in a reasonable time frame.

I have never been a “dealership” guy, but after buying a Frontier there several years ago and using your power train warranty service, I have found that your people are true to Mr Franklin’s advertising a “down home” atmosphere. We just bought another car and somehow it was not the adversarial process I have had before. I am honestly impressed with the vibe and customer-first feel. Thank you

My choice of vehicles are mostly the Nissan brand. The staff is knowledgeable about the automobiles and take time to explain everything to you about the vehicle your interested in purchasing.

The service was great and the service members were very helpful and kind. Time saving. Thank you for all you did for me and my vehicle.

Everyone was helpful and polite. No one tried to sell me anything I didn’t want. And I’m sure they wanted to, because I was there for the least expensive truck you had. But I really appreciated them not trying to upsell me.

Good quality products and the service is outstanding! I trust the service people at Don Franklin.

I always receive great service. If there are any discounts to help me since I am a widow, I am given information about savings!

Fast, friendly service.

Greeted me when I got there. Didn’t make me stand around when dropping off or picking up.

For me it's all about customer service Nissan service has gone above and beyond what i expected. Jennifer is usually my service advisor and she is wonderful she addresses the problem then proceeds to get me back on the road as quickly as possible. And when I leave I know my vehicle is safe for me and my family.

Quick, friendly

Collin was a perfect sales representative. He was available and knowledgeable, but never pushy. Walt - aka “Cupcake” - was the most thorough and helpful person that I have ever dealt with when demonstrating the features of a car, and I have bought many cars. These two individuals made it a very nice experience. My only negative was the dealerships unwillingness to take the extra step to get a Friends of Coal tag for the vehicle. Every other dealership in the state of Kentucky that I have purchased from has been willing and able to accommodate that request. This will affect my decision of where to purchase in the future. I gave the 10 for Collin and Walt. The sharp, not gonna happen, attitude on the tag would have earned you a 1. Hope this feedback is helpful.

I had great service. The price was good and I would recommend to my friends and family to buy a car from you guys.

Fast service and good customer service

They have always been very good to us. Feel like we are on first name basis. We have bought 5 cars from them.

The service department doesn’t try to ‘sell’ you service you don’t need. In fact, I almost always the one asking them to perform service they will explain to me I don’t need :)

Very kind and helpful

Everyone I interacted with was very nice, a little expensive but that is expected at a dealership.

Nice associates, knowledgeable, work done in a timely manner.

From finding the sequoia on line at Don Franklin dealership everything was great! I inquired about the car within minutes I had a response. I came to the dealership 2 days later and purchased the vehicle. Once I inquired about the vehicle iwas updated constantly. I met a wonderful salesman named Andre he was down to earth straight forward, he worked with me and made the sale happen. The finest financial team ever, got me through the process. Wonderful experience.

Great cars - love Nissan vehicles!