Customer Testimonials

Professional, knowledgeable and personable

Your employees are always polite, considerate, and hard-working.

Great service, friendly people!

Great experience, even in the COVID-19 time period. Very helpful, informed and patient staff. Great communication on when the bike was scheduled to be built and ready.

Also, the Eden Prairie location was helpful in finding the bike and model we wanted. It’s impressive to see locations helping customers to find the bike they want, regardless of where it is.

Service was top notch. Was able to purchase a bicycle for my daughter for her Golden Birthdaty as well as a set of crank brothers candy pedals for my bike as well as cycling shoes as well. Staff was very informative and patient. Keep up the great work.

Great people to work with, very knowledgeable and will spend extra time to ensure you're getting the right bike and parts. This is my first experience here as a friend of mine recommended this place. I was back the next day buying more parts knowing they would steer me in the right direction. Thank you for great customer service!!

Great service and knowledgeable staff. Tim was great. Thanks!

Everyone one that I came in contact at the store was great and responding quickly to my questions.

I've purchased many new Specialized bikes from the store that begins with an E and 1 Trek from Penn Cycle. This is the first bike that I purchased from Freewheel. Your staff is friendly and customer focused. Even though we're in the middle of a pandemic, your staff answered the phone and is actively communicating in the chat. I shopped several other bike shops and Freewheel was about the only store where I was able to speak with a human or get an email response. I like that Freewheel is focused on bikes and the store is not overly stocked with snow boards, skis, campers etc. Freewheel is more like an Apple store and the customer experience.

Our excellent salesman let us know the difference between different products.

It was time for me to buy a bike. Due to a physical back issue, I needed to discuss an appropriate bike option with a knowledgable dealer. During this time Covid-19, shopping is undesirable. After calling three bike shops, Freewheel Bike of Bloomington spoke with me in detail of my physical needs, bike available and finally directed me to a proper purchase. No one else took the time to make my purchase correct!!!! Thank you. I love my bike!

great people, very upfront

Very nice shop, quick with getting me in and out with my bike I’d ordered online

Blake at the Bloomington store was really helpful and friendly.

Staff is helpful and understanding and they answer all questions

Great service and very helpful staff

Great service for the new tires, tubes and tune-up on my 2 Trek Navigators.

Very helpful and found me what I was looking for and at a great price

So impressed at how your company is handling things during the pandemic. One of your competitors won't even take questions over the phone any more...but when I called Freewheel, my question was answered politely, quickly, and efficiently. Recently I've visited both the Bloomington and Richfield locations, and the staff at each were outstanding. The competitor who is closer to me and from whom I bought my last bike...well, it might indeed be the last bike they'll sell me. And I'll definitely be returning to Freewheel for service and accessories. Many thanks from a grateful customer.

Good quality

Sales person I worked with was super helpful & knew a ton!

Accurate time estimate and excellent service on my bike

Great service, great implementation of corona virus protocols.

Good service. I wonder if you couldn’t put on one or two more employees, so that we aren’t waiting in line for such a long time outside the Bloomington store. I understand that it is one customer per employee, so I was hopeful that you would put on at least one more employee.

Everything was great. Wasn’t happy that the sales person didn’t have a mask on, but service was great otherwise.

Your employees were very helpful. I stopped by to have air put into my tires so I could ride my bike.
I went back to your store a couple of days later and purchased a tire pump.
Works great!
Thank you very much for your help and I will have rest of my family visit your shop.
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Great service.

Helpful service, great staff, great products

I was assisted very good

The line sucks but not much you guys can do about that. A little more communication to those waiting would probably go a long ways.

Otherwise once you get inside this location can’t be beat!