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Customer Testimonials
Knowledgeable and friendly staff
Quick service for a tube installation on a wheel I carried In. I was in and out super fast
The brands carried
My service person was extremely helpful. I do all my shopping there .
Had been a Penn Cycle customer for many years so I'm still going to the locations and have been happy with the new ownership.
In this current Coronavirus crisis it was still very easy to purchase a bike! Thank you for being accessible and really helpful.
Always first class customer service experience...keep up the great work.
Easy to interact with
Helpful knowledgeable staff. Long wait times.
Expert guidance and friendly service has kept me coming back for years to Bloomington MN store.
Very friendly, dealing with Blake in Bloomington
I know the guys there since it used to be a penn cycle and the reason for a 9/10 is they didn’t have Aerosol degreaser and have many to any basic maintenance tools on hand (spoke wrenches ect)
Great service, knowledgable, short time for repairs to be completed.
Courteous professional staff.
Nothing cause wait time.
They celebrated my joy in returning to biking after30 years.
Love freewheel! Staff is very knowledgeable and try to help rather than “sell”.
Very Knowledgable staff. Thanks
No pressure to buy. Appear to value every customer equally. Great vibe.
Sure, you can buy a bike at Target, but you shop at a bike store for personalized service. I’ve been shopping at Freewheel since it was Penn Cycle in the late 90s and purchased several bikes from them over the years.
I brought my 10-year-old daughter to the store for a bike. She’s right between bike sizes (kids vs. adults) so inventory was limited. The manager Chris was extremely helpful and pointed us to a used bike. He even remembered my daughter’s name on our second trip to the store — that’s service! We walked away satisfied and spent the whole weekend riding 👍
Tyler was super knowledgeable and took the time to educate me and answer all of my questions (which there were many)
Service is excellent! Very friendly staff.
Friendly and helpful service, always!
My sales rep knew his stuff and helped me pick out and accessorize my perfect bike!
Customer service and quality of products.
Couldn't be happier or more satisfied.
The chat was helpful. Answered my questions and took the extra step of confirming that although the bike I wanted was in stock (in Bloomington) that it was not yet assembled and recommended that I contact the Bloomington store directly.
Called Bloomington and spoke with Chris -- friendly, answered my questions and set some polite but realistic expectations. Was very satisfied. Then Chris stayed late, located the bike in stock and stayed late that evening assembling the bike. Wow! Chris called me back the next day shortly after the store opened up to let me know the good news. My daughter and I drove straight to the store, tested the bike (it was stellar) and purchased on the spot. Some minor adjustments for fitting and adding accessories and we were off. The smile on my daughter's face is still shining.
FreeWheel and in particular Chris exceeded my expectations each step of the way.
Thanks you!
Curbside service. Friendly helpful staff.
We appreciated that Freewheel was open yet implemented good health practices for workers and customers. Had a great selection of quality bikes. Graham was exceptionally knowledgable and very patient with my daughter.
The staff was very nice and helpful. Did a good job with bike
You guys are welcoming and helpful!
Excellent Service and Safety Precautions during this difficult time.
Thank you.
The staff was amazing!! These are incredibly crazy times, for sure. I was fifth in line outside and I was so impressed with how smooth everything went. It appeared to be only two men handling everything...phones, customers and repairs. I am horrible with names, so I apologize if he told me. I thought I would find it on the receipt, but only the date at time. 5-4-20 @ 3:43pm. I am from the northern suburbs, so the Roseville store will be closer for service, but if anyone asks where to buy a bike in the south metro,I will definitely be sending them to the Bloomington location. Thank You!!!!!