Customer Testimonials

Great service!

Employees were very helpful, really happy with my purchase!!

Quick and a good price

Great service, knowledgeable staff

Fast repair service, reasonable pricing

I really appreciate how helpful and attentive the mechanics are... they listen carefully and work with me to create the best solutions for my needs. The store support is also excellent; there’s always someone available to help, and I never feel forgotten once I walk in. The overall selection of items in-store is great, making it easy to find what I need. And the Fanatics Club is an especially awesome value; the discounts on replacement parts and the savings across the board make it something I highly recommend.

Great shop and people!

The staff at Freewheel-Bloomington couldn't have been more helpful! Sales agent First name removed told me about Trek bikes and showed me the model that was 50% off!! The Verve 3 was assembled in 3 days and was delivered to my house in Richfield! This is the best bike I've ever owned. Hats off to First name removed and Mario!

The staff were very helpful and explained the e-bike well. The helmet I bought works great.

Everyone is very knowledgeable and helpful. The bike I purchased from there is high-quality and the customer service has been great.

Mike at the Bloomington store is an empathetic and patient bike wizard. He approaches every customer with enthusiasm and quickly learns how to service their needs. His knowledge of bikes and willingness to share that knowledge is matched only by his ability to understand and care for customers. It’s hard to compare the services at Freewheel stores to other bike stores since I have never experienced a situation where Freewheel did not meet my needs and often exceed my expectations.

Showed up 5 minutes before close just to get eyes on a bike I saw online. Chad and the boys still took the time to fit some pedals on so I could test ride it. Thanks to their kindness and taking time out of their day I bought the bike and they set it all up for me. Before I was at the Bloomington location, I was at the Eagan location and their were super helpful and knew some of the local customers by name. I would definitely return and recommend these stores.

Excellent product.

Service on repair was very attentive

Knowledgeable sales people and mechanics. Good bike "vibe" at the shops.

Knowledgeable staff who listen and apply their experience to come up with the right bike.

Friendly service!

Great bike. Great service. They spent all the time I needed to understand the bike I wanted and have the knowledge and expertise to answer all my questions.

Very helpful, very knowledgeable. Even help me load the e bikes in my vehicle. Very happy with the whole process

I was greeted and acknowledged when I walked in. I felt appreciated. That did not happen a few years ago when I bought my bike there. Thanks for improving your customer service.

Great service! Very thorough, friendly Name removed kind workers!

Great service

Quick and straightforward answers to questions.

Helpful, knowledgeable staff, good selection of bikes

Outstanding Service!!

Friendly, eager to help and very informative.

Friendly, honest, knowledgable staff

Great and efficient service, as always!!

Great people, excellent bikes and service. Always there to help as well.

The service was so awesome! Just like the "old days"! Lol. We had the most helpful and knowledgeable young man check out my bicycle and estimate all the parts and labor. In the end we decided to do our own labor and just bought the parts. He was just as happy to help us with that. Everyone should bring their bikes to their store.