Customer Testimonials

staff was very helpful in finding the right part for my bike and answering my questions

The care taken to do any repair work very well. My only recommendation would be a general wipe down of any grease or dirt that resulted from the repair. That would be considered wonderful and exceptional service

Quick, friendly, and knowledgeable staff.

Everyone was so knowledgeable, helpful and friendly

I used to tinker with my huffy back in the '70's, drooling at the PK Ripper floating from the ceiling, now I'm tinkering with my 9 yr-old mountain bike. Your staff especially, the "bike doctors" are amazing and I can't thank ya'll enough for your knowledge and taking the time explaining the particulars on these more technical bikes. Glad I'm back in the neighborhood and supporting ya'll!

Fixed my flat tire on the spot only a 10 or 15 minute wait

Very knowledgeable and friendly! What more could I want or need!

Darron was very helpful and knowledgeable about our bike. He was willing to go the extra mile. We would certainly come back as needed.

The sale was great value. Ease of ordering, efficiency in notice that item was in, happy friendly employees to greet and converse with in the pick-up!

Good product, very professional service and tech assistance

Knowledgeable and friendly staff

Knowledgeable
Helpful
Fairly priced

Sales person was very knowledgable, friendly and helpful for the specific bike we wanted. Ordered and took about a week to arrive. Bought helmets and other accessories. Very satisfied with our purchase!

Chris helped me pick and equip my Terratrike EVO GT as my first recumbent eBike. I am very happy with my choice and am excited to be able to start riding it. I was also given a decent discount on the add ons and a couple of freebies. And by the way, the Flame On color is beautiful. Thanks Chris and FreeWheel Bikes Bloomington.

Got the job done as expected. New brake pads and rim clean up. Runs great!

Your service center is top notch, great professional staff, highly recommended!

Products are high quality and service is the outstanding… friendly efficient and top of line quality

Customer service is unmatched.

Sales and service are exemplary.

Met a very informative, polite service tech named Mike. Answered all my questions and set me up with everything I needed for my bike project. Thanks for the cassette and tool mike.

My bike was ready when promised.

The bike rides like new following the tuneup.

Location! Got my bike in and returned in a reasonable timeframe!

Very specific and organized in phone estimate, timely and efficient in scheduling and executing repairs, friendly and helpful service. Christina in Bloomington

Very low price and good work

The technicians were very nice, working us into their busy schedules.
The bike was perfect when we picked it up. We’ll always go to the Bloomington Free Wheels

Great staff and service. Also glad they're working with X-lab bikes

Friendly and knowledgeable staff, location is close to a trail that made a test ride easy to go on.

Great customer service from Mike. Got me out with what I needed. Great shop.

I bought my Terra Trike at the Bloomington location. I have had my Trike serviced there as well. Everyone is professional and friendly and the service is excellent. Customer for life.