Customer Testimonials

Excellent choices of bicycles. Excellent service and knowledge about cycling. A great place to do business.

Very friendly shop. I enjoy being there. The mechanics explain what they are doing and find out when they assess the bike. And they make recommendations, including " you know the bike looks good, you don't need to do anything." Additionally, they performed some touch-up painting on the lower crank, which was rusting. Very nice.

Tune up was done well, on time, and under estimate.

The dedicated support that the team members offer is the major stand out. I am a beginner in the bike world and appreciate the time and knowledge they are very quick to share - it’s not like that at other bike shops. It is clear that the Freewheel Team is so knowledgeable and talented, and truly think that everyone should be able to be out there on the trails enjoying their bike time.

The associates were available to answer questions, very helpful.

Service is great. Salesman was very knowledgeable.

Love the bike, manager confirmed matching the price of the bike on Trek's online sale, held the bike for me while I traveled back to Minnesota, had the rack and other extras put on--totally great to work with. Plus check-ups and servicing for a year after purchase--THIS is complete service! Thanks!

Mike and Chris were so knowledgeable. Their follow up and knowing my name when I came in after meeting me once, was really special.

I appreciated the care that the staff person took with me to go over the things I needed to fix up my bike. I also had an old bike rack I wanted to add and they helped find the bracket to install it.
Thank you!

Your courteous staff were a pleasure to deal with in our transaction. The work us completed on time and slightly below the quote they provided at check in.
What's not to like. Good work guys!

The staff at Bloomington Freewheelbikes were exceedingly helpful met all of my expectations. You, however posed a trick question, as I no longer have any family in the Metro area, so little audience to talk to. I would, however, heartily recommend you to my friends.

I don’t shop there regularly. I’ve been there a handful of times over the years - first as Penn Cycle and now as Freewheel - but I’ve always, always had very positive experiences.
Too bad you’re not closer to home. Then again, I guess you’re sort of my home away from home.
Thanks for being there - and for making me free it was worth the trip!

The service was fast and affordable. The worker I met was nice, knowledgeable, and got straight to finding and repairing the issue.

The service was efficient and done with a smile, and I absolutely loved the friendly store helper/mascot/good will ambassador, the beautiful pooch, Snookie? or Snooks? 🥰 I probably got the name wrong, sorry!

Great products and friendly service.

First class!

Rep was very knowledgeable and very helpful.

I wish I had brought my bike here sooner. I had my bike serviced at a different bike shop last season and had problems with my chain all summer, even after bringing it back to the same shop multiple times. This year, I decided to bring my bike to Freewheel, and I am so glad I did! They fixed my chain issues, and the service overall was way better. I will definitely recommend this shop to family and friends.

Friendly and helpful staff

The team was helpful, knowledgeable, and friendly. I received great advice and support.

Chris fit me in very quickly and helpfully - got my bike back up to speed in short order!

Service and communication is top notch

Felt questions were answered and time was taken to help me make best decisions

They do a great job, service department to sales and management.
They understand you and what they can do to help you.

From my initial visit to the store, Chris was incredibly informative and helpful. His dog, cutie that she is, greeted me as well. He found exactly what I needed for a single bike rack for my SUV. Upon pickup of the bike rack, Ben was truly amazing. A very professional, helpful and kind young man explained to me what he was doing while he assembled the bike rack. How I could find the manual online for it and then made sure that I was fully comfortable with the rack itself and loading my bike onto it. What a wonderful experience with multiple people. I feel very confident that I made the right choice for myself.

Knowledgeable and helpful.

The Bloomington store rocks! I even recommended my dog to go there!

incredibly helpful and nice

The technician who fixed my bike was very knowledgeable and helpful: As he fixed my flat tire, he explained the less obvious factors that can lead to a flat tire that I was previously unaware of.

Very helpful service people. Above and beyond