Customer Testimonials

Great customer service!

The staff was very helpful and kind.

Chris, Mike and Darren are all top-notch

Clean and orderly space. The techs and floor associates are incredibly friendly and go out of their way to help me out.

Everyone was so kind and helpful. Everything was explained to me in an easy way for me to understand.
My bike rides great!!

Great deals and very friendly staff!

Expert advice, only shop that carries my style a trike

Very kind and explained tuning recommended. Performed extra service work with no extra charge!

Friendly staff, helped with all the questions I had. I would recommend to all my friends and family.

Always friendly and knowledgeable staff genuinely interested in helping, regardless of the biker intensity one brings!

Pretty comprehensive set of products, and knowledgeable sales people. That said, they were out of the tool I was looking for the day I was in, but the sales person loaned me his personal valve core remover. Very nice of him!

Staff is very knowledgeable and professional, and always works with the customer to achieve the best outcome. Mike at the Old Shakopee is hands down the best customer representative of any businesses I frequent.

We've been going to FW in Bloomington
for the past 7ish years. They have always gone above and beyond in educating us with new bikes, parts and maintenance. Our most recent experience was just this week, when my son needed his spokes re-done after a mechanic at our local bike shop did them incorrect. FW took on the challenge and had the wheels back and ready to roll in aboue a week. The line of communication was better than ever!

You folks are VERY FRIENDLY, knowledgeable, easy to work with! I've been going to this location for 30-40 years and have NEVER had any problems with anyone or anything here! Everything always performs perfectly after I pickup or get back whether it's parts or service. Thank you for everything over the years!

Local and knowledgeable

Mike in service is very helpful and skilled. I feel confident my bike has been thoroughly checked out and made ready to ride.

They talked through the repair and showed what they did on the bike.

The people there know their product,very helpful and friendly, and I didn't feel i was pressured to make a decision on day 1

Your shop is not too far from my house. If I have bike issues, I always take my bike in. The service is always good.

The item I wanted was in stock and easily accessable.

Friendly and helpful staff. They fixed my problem and didn't charge me since it ended up being pretty simple.

Jim and John both patiently worked with us and weren’t eager to move on to the next potential buyer. Jim had sage advice about adding a front fender to my wife’s new Terratrike and had insight into the inner working of the Terratrike company and it’s products. Thank you to both for their time and patience.

The support I get from the team!

Freewheeler has recumbents and has the knowledge about fitting and products related to them.

Staff

Customer service is always outstanding. The sales and the service team are knowledgable and helpful.

You guys fixed my bonehead chain mistake and properly tuned the RD. Thanks for the fast and expert work!!!

For the past several years, everyone I've ever interfaced with at the Bloomington store is laser-focused on providing superior customer service. They're highly competent and genuinely committed to excellence to the extent that I trust this Freewheel team in helping me make sound and safe decisions in purchasing and maintaining traditional bikes and e-bikes along with supportive products, such as helmets, bike racks, safety lights, etc.

I went in looking for a Fizik bike saddle, torn between the Aliente and the Argo. Chris, the store manager was extremely helpful, and we talked about bike trails we like to ride on. I’ve got to get over to ride the river bottom after talking with Chris!

Friendly service and top notch quality!