Customer Testimonials

Excellent honest service

Check in for retail efficient and knowledgeable staff person

local, knowledgeable and friendly

Same day turnaround on bike repair to replace one disc brake on my mountain bike. I was excited to safely ride my bike the next day.

Friendly and extremely knowledgeable staff. Great service and they were fast to receive a part and fix my bike

Staff was friendly and the store was well laid out, organized, and clean

The people I've worked with at FreeWheel have been very helpful and professional. Very appreciative of that.

Friendly helpful and very knowledgeable staff. A pleasure to deal with and less expensive than Amazon for parts.

I bring all my bikes to Freewheel in Bloomington for service. All the staff there are great. I brought a bike in the other day to have it serviced before my son started racing it. It was a bike I put together. They took a look at it to see what might needed to be done. What they could have done is taken the bike and charged me for the service plan I requested. Instead, they looked the bike over in the shop and said nothing was needed. I appreciated the honesty and the bike check. It’s a great store and shop.

I thought the help and service - both at Richfield and Bloomington - was great.

Service is doing the required job and going beyond to insure high quality results. Thank you.

Very friendly environment, not intimidating for people not knowing to much about bikes. No rush full attention and dedication when shopping. Mike was super helpful pointing and helping me choose the items I needed, very knowledgeable and great advice. If someone needs advice and does not have much experience with bikes; talk to Mike. Sure there are more people working there that are very qualified.
Great place overall.

John provided detailed information and consultation on the purchase of a bike for my grandson. I came back to the Bloomington store because he was the best salesperson I spoke to.

Very helpful front desk.

Terra trike evo is what I needed to continue biking. Chris was so helpful explaining all the features of the bike.

John Koepke was very helpful and knowledgeable

Everything!

I appreciate the one on one time to answer my questions. The consultant was very knowledgeable and personable. I am a new rider and I received great guidance in learning about my bike and how to shift. I also looked at other types of bikes and can't wait to purchase my next one.

Quality products. Top notch customer service. Chris is very knowledgeable about Terratrike.

Quality products.

Fast and friendly with a flat tire.

Your staff was very helpful in assessing and fixing the issues I was having with my bike.

Mike and Chris are great. Thank you for always taking care of me.

Stuck with finding my part even though it was buried in the warehouse somewhere and that got me back on the road quickly.

Great detail and assistance in the repair diagnosis process.

I was having trouble with my wife's bike. Last week, the bike's tube popped. A repairman from Freewheel put in a new tube while I waited. Unfortunately, the tube popped again one week later due to a rim. issue. However, rather than suggesting a rim replacement, our bike advisor recommended a thicker tube which fixed the issue. In addition, because the tube popped one week after the first one was put in, I was not charged for the new tube or the labor. I was in and out of the store in 15 minutes, great job guys!

Bike brought in for service. Were immediately approached and helped. Bikes were looked over in front of us as he thoroughly explained what he was checking for and a suggested repair. Very friendly and not rushed. Answered our questions fully. Great experience,

Familiar with Freewheel over the years having previously used Penn Cycle. On the day in question a different Freewheel location told me about the store.

Just had an outstanding experience at the Store. Staff greeted by pressing the auto door as I wheeled my bike into the Store. I needed a bike part for my Trek Domane. Bloomington store had in stock and yes they were open on July 4th. I met with one of the mechanics Darren and walked him through what was going on. Darren asked some questions and indicated he had some time to work on install and had other duties as well as I was a walk in. Fair enough.

I left the Store and got a text less than a 1/2 hour later that the job was completed. Made my day. Very Pleased ended up getting a ride in that afternoon. Thank you Freewheel!

Knowledgeable and capable people at every level that are enthusiasts themselves. Exhaustive selection of cycles and accessories.

Availability. Proximity. Friendly and knowledgeable staff