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Customer Testimonials
We've been going to FW in Bloomington
for the past 7ish years. They have always gone above and beyond in educating us with new bikes, parts and maintenance. Our most recent experience was just this week, when my son needed his spokes re-done after a mechanic at our local bike shop did them incorrect. FW took on the challenge and had the wheels back and ready to roll in aboue a week. The line of communication was better than ever!
You folks are VERY FRIENDLY, knowledgeable, easy to work with! I've been going to this location for 30-40 years and have NEVER had any problems with anyone or anything here! Everything always performs perfectly after I pickup or get back whether it's parts or service. Thank you for everything over the years!
Local and knowledgeable
Mike in service is very helpful and skilled. I feel confident my bike has been thoroughly checked out and made ready to ride.
They talked through the repair and showed what they did on the bike.
The people there know their product,very helpful and friendly, and I didn't feel i was pressured to make a decision on day 1
Your shop is not too far from my house. If I have bike issues, I always take my bike in. The service is always good.
The item I wanted was in stock and easily accessable.
Friendly and helpful staff. They fixed my problem and didn't charge me since it ended up being pretty simple.
Jim and John both patiently worked with us and weren’t eager to move on to the next potential buyer. Jim had sage advice about adding a front fender to my wife’s new Terratrike and had insight into the inner working of the Terratrike company and it’s products. Thank you to both for their time and patience.
The support I get from the team!
Freewheeler has recumbents and has the knowledge about fitting and products related to them.
Staff
Customer service is always outstanding. The sales and the service team are knowledgable and helpful.
You guys fixed my bonehead chain mistake and properly tuned the RD. Thanks for the fast and expert work!!!
For the past several years, everyone I've ever interfaced with at the Bloomington store is laser-focused on providing superior customer service. They're highly competent and genuinely committed to excellence to the extent that I trust this Freewheel team in helping me make sound and safe decisions in purchasing and maintaining traditional bikes and e-bikes along with supportive products, such as helmets, bike racks, safety lights, etc.
I went in looking for a Fizik bike saddle, torn between the Aliente and the Argo. Chris, the store manager was extremely helpful, and we talked about bike trails we like to ride on. I’ve got to get over to ride the river bottom after talking with Chris!
Friendly service and top notch quality!
GREAT customer service!
A good selection of the bike accessories I may need, and helpful staff.
Staff was helpful
Knowledgable staff.
Knowledgeable and friendly staff
great service. great bike for good price.
We had a purchase that was complex. An unusual recumbent tandem trike with an electric pedal assist.
Our representative at Freewheel Bloomington, Minnesota - Chris Goldschrafe - was patient and understanding of the needs of this old couple.
Sales staff knowledge and helpfulness
Excellent explanation of the repairs that my bike likely needed and it was completed on time as scheduled. Works great! The staff was also very friendly and helpful.
Efficient, prompt, helpful, knowledgeable employees! Caring and friendly! Thrilled we found a place to tune up our Terra Trikes.
The flexibility and pricing on getting my daughters bike and. Up and running for the summer
Staff is very knowledgeable and professional, and always works with the customer to achieve the best outcome. Mike at the Old Shakopee is hands down the best customer representative of any businesses I frequent.