Customer Testimonials

This is a great shop. The manager shop staff are excellent and will help with simple things (ie. seating the bead on a tubeless tire) without making me feel incompetent or charging me. This is an honest shop, and I trust the service team. Highly recommended.

Honest, well informed about the details of the service. Always extremely friendly. I will not trust my bike with any other place.

Great service!

The TerraTrike is brand new, so I can't report on the product. What I can report on is the incredible customer service provided by Chris Goldschrafe. He answered every question and some we didn't know to ask. He manufactured the TT in-house in a timely manner. We never felt rushed and we didn't feel pressure to make a decision. We expect to visit FreeWheel and Chris in the future.

Great job with the service! Thank you!

Helpful, good value, easy to work with

The salespeople really listen to me.

Very good interaction with man who helped me.

Chris and others went above and beyond what was necessary

They fixed a flat tire while we waited. Friendly and fast.

Mechanics are always willing to fix the easy stuff on the spot and very knowledgeable

Great! customer service. They really care.

The guys were great helping me get the part I needed. I've always found all the Freewheel bike shops to be helpful and knowledgeable. Thanks for being a great LBS.

Bike maintenance employees went
above and beyond to get requested
tasks done much more rapidly per
customer request.

Great service with good communication from the employees. Everything done on time. knowledgeable staff and friendly.

You carry Terra Tike products. Mike from service dept helped me find what accessories I was interested in. He gave me prices and told me about joining the club to gain monthly discounts. He me gave me a quote on products I was interested in and explained in detail the how and why of each article.

The workers were very kind and thorough with everything discussed.

always helpful and friendly

Staff, knowledge, Kevin’s a great guy/owner. Dennis at EP is a talent and genuine with true problem solving based on a lifetime of experience. Bloomington is excellent I just frequent EP more (proximity)

Great customer service!

The staff was very helpful and kind.

Chris, Mike and Darren are all top-notch

Clean and orderly space. The techs and floor associates are incredibly friendly and go out of their way to help me out.

Everyone was so kind and helpful. Everything was explained to me in an easy way for me to understand.
My bike rides great!!

Great deals and very friendly staff!

Expert advice, only shop that carries my style a trike

Very kind and explained tuning recommended. Performed extra service work with no extra charge!

Friendly staff, helped with all the questions I had. I would recommend to all my friends and family.

Always friendly and knowledgeable staff genuinely interested in helping, regardless of the biker intensity one brings!

Pretty comprehensive set of products, and knowledgeable sales people. That said, they were out of the tool I was looking for the day I was in, but the sales person loaned me his personal valve core remover. Very nice of him!