Customer Testimonials

Honest & dependable.. definitely there for the biker. Whatever your need.

Friendly and knowledgeable!

The employees who helped me at three of your shops were outstanding.

Sales rep was helpful

I liked that your staff found a way to have my rear derailleur cable fixed within 24 hours, so I could make my Saturday morning group ride. He sent me to another Free Wheel Shop. I picked it up and without testing it, rode it 78 hilly miles and the quality of the repair was flawless. Free Wheel is my go-to shop for repairs and equipment. Thanks.

Helpful and friendly

I had my Bike in for Service, and I am very happy with the work. I will definitely be back and when I need a new bike, I will buy from Free Wheel. I'm a new customer & Fan!!!!

Good selection and informed sales staff

Great service!

Thorough and prompt communication.

Sale deals especially for apparel and accessories

Great service.

Tune-up completed earlier than promised!

the staff is very knowledgeable. Mike is able to explain service details extremely well and always gives great recommendations that ive always found to be helpful in maintaing my bike.

Great customer Service.
Knowledgable sales people.
Bright inviting facility with lots of inventory.
Great experience.

I've been going to Penn Cycle and to Freewheel for years and years. The service is great, the techs and salespeople knowledgeable and I've found the availability of bikes and parts second to none. I've bought everything from parts to paint to decals for OLD Schwinn bikes back in the day to current parts, tools and accessories -- they have yet to disappoint. Every brand new bike I've ever had came from Penn/Freewheel. Drop-in service requests at the Greenway store, maintenance at the Richfield, Bloomington, or Eagan shops always seemed to be welcome and promptly delivered whenever possible. No request too small or question too basic. I really, really like this business.

I like the feeling that you are acting like an adviser, helping me figure out and resolve the issues with my bike and recommending the best course of action vs. trying to increase the bill.

Friendly low pressure staff

Personal professional and friendly

Mike our technician does such a great job explaining everything!!!

I have been dealing with Penn Cycle for 10 years for an annual event. When connecting with Freewheel this year the process was almost seamless.

Customer service is fantastic! If

Diagnosed a tricky issue with bike

I like the store, everyone is so friendly!

I love the accessories and components. Thee help was also amazing

Friendly and helpful staff

Tyler S. was very straight forward, helpful and patient. His expertise and recommendations made me feel confident in my purchase.

Friendly courteous and knowledgeable staff. We’ve purchased a few bikes here and will purchase more!

Mike is a superstar

Lots of options and great knowledgeable sales people