Customer Testimonials

Helpful staff. Especially in Bloomington and on the greenway.

Prompt service, knowledgeable techs and desk people, friendly folks who KNOW BIKES! Helpful, willing to engage customers and answer questions.

Friendly, informative and very efficient.

The Bloomington Staff is always friendly and knowledgeble!!

I think the staff is the best part. Very friendly and knowledgeable. Also the convenience of the locations (around the Twin Cities metro) is awesome.

First name removed was super helpful and very knowledgeable. He always explains things very thoroughly.

Great bikes and people

Great communication and advise!

Your service dept is top notch. I get great information every time I talk to the service team and usually am able to get them to check a quick fix item on the spot.

He artful assistance

The local presence and customer service I received in store was great. From picking out my bike and choosing add ons to helping me load it in my car.

Your large selection of bikes, bike accessories and knowledgeable staff that are friendly.

Expert bike mechanics, Chris at Bloominton in particular. Love Trek bikes, especially the Project One options.

I found a bike that fit my budget, my riding style and my senior body limitations. A representative took the time to guide me as I chose the accessories I needed. When I had trouble getting the bike on my rack to transport home they offered solutions.

I like your mechanic, Michael, at the Bloomington-Old Shakopee store. He's careful and efficient. He doesn't try to fix things that don't need fixing and if he does need to fix something he first explains why. And his fixes work.

Great service! Thank you!

Great service!

staff gives good advice.

I have always liked and enjoyed Trek and Bontrager products and some of the personnel
I know plus the store is in my neighborhood.

Good products, professional and friendly staff

Very good customer service

I had a great experience at the Bloomington location and they were just as friendly and helpful as the Team at the Eden Prairie store

Repair staff are very helpful and pleasant.

Helpful and knowledgeable staff.

I exchanged my Roscoe 6 for a 7 and my sales person was very informative regarding the bike and features. I was very pleased with the service and am loving the Roscoe 7!

Great service and very friendly staff.

Fast turnaround. Tyler and team were great! I left a Yelp review under Penn Cycle as I couldn't find Freewheel on Old Shakopee listed, fyi.

So helpful with my bike tuneup! Thank you!

Nice customer service

Excellent customer service, beating expectations!