Customer Testimonials

Helpful & knowledgeable salespeople and able to test drive bicycles

Greeted right away on a busy day! The manager Chris was great! Appreciate the fantastic customer service through the entire experience! Chris appears to be a really good guy and cares about his customers. Would definitely recommend!

top notch service! great customer care!

I bought a trek bike last year for my granddaughter and one this year for my grandson. I didn’t want to buy them junk bikes so I went to Freewheel. The plan is to buy new bikes on their even birthdays. So I’ll be back every year! Your staff is very kind and helpful.

Great service fixing my Bicicle!!
Looks like new thank you so much!!

The associate was very helping. When he didn’t know the answers, he asked other more experience team member for help.

Your people for goodness sakes! CHRIS. MIKE. GRAHAM

Super friendly to a new rider

Great customer service and very knowledgeable!

Fast and great service.

Knowledgeable staff. Helpful and responsive.

Service is prompt. they were able to repair an old bike

Great team of people. Always very friendly and helpful

Nice selection and friendly and helpful staff.

Good quality.
Good selection.
Good price.
Lots of locations now.
I bought my mountain bike at your original store quite a while ago (maybe 10 years?), but didn't get back there too often after that, since I live in Bloomington, and the location wasn't so convenient. But now that you bought out Penn Cycle, it's not so far for me to go to the store at Valley West.
Your web site is pretty good. I was looking for gloves and a bike computer a couple days and was glad to see you had a good selection of both, and that I could order them and pick them up at your store (with curbside delivery) just a day later.

Freewheel carries the best brands and has an amazing selection. The expertise of the staff is second to none. If you want to find the right bike for you, they will walk you through the best options and size it perfectly for you. An outstanding bike-buying experience!

Products, price, service

Great customer service!

We have had nothing but pleasant experiences at freewheel.

Knowledgeable, courteous , efficient .
Friendly

They were able to expedite the repair very quickly. They phoned right away to inform me what was wrong and how much it would cost. they told me how to prevent the repair in the future.

I like the people at the Bloomington store, I like the quality of the work they do on my bikes. I think the pricing is fair, and I really like their customer focus. They do there best to help me solve my problem(s) as quickly as possible.

I really liked Chris, the gentleman that helped me with my decision to buy the trike I did. So professional and very understanding of my needs relating to my physical conditions. ie; age, and special needs due to multiple back surgeries, and limited mobility. I also know the vehicle we decided on was spot on. Have all ready some miles on, and know it’s going to help me get back in shape. Going to be a long road, but with my new trike, I definitely see a bright light at the end of the tunnel.
I’ll definitely recommend your dealership to anyone.
Thanks again Chris.

Great service!

Helpful staff beyond your product and services to taking the time to help me find specific bike trails in the area.

Quality products and the sales associates are knowledgeable but not pushy

Great service and competitive local product selection.

Mike and Chris at Bloomington are the best!

Easy access and good inventory of essential gear.

Chris and the team at Freewheel Bikes in Bloomington were incredible. It was truly one of the best buying experiences I’ve had... and I’ve already recommended Freewheel to friends and family. Kudos on a job well done.