Customer Testimonials

good welcoming polite and knowledgable service.

Absolutely outstanding!! It was my first bike purchase over $200. I bought the Marlin 7 from Trek, it was an absolutely fantastic experience. I would go back again and plan on doing my maintenance there!! The guys really know their stuff here!!

First name removed
Savage Minnesota

Really liked how you protected your customers during this time. I had to wait but I was ok with it.

Service and selection were awesome

Great email follow-up, easy switch to another,better-suited product, easy to navigate website (Erik's Bike, my wife's preferred bike shop, has a terrible website, FYI). Thanks to Chris for the expert help and email.

Mike the service mechanic. He did a great job, and explained everything very well.

High quality products and outstanding staff! Chris was incredibly patient in helping us to find the perfect bike for our 11 year old son. It’s so nice to be able to spend time with service-oriented specialists who are truly passionate about their sport. We’ve purchased two bikes from this shop in the past 3 years, and will be going back for a third one soon. This shop stands behind its products and its customers 100%.

Fair prices. Part I needed was in stock and shipped fast. Service was great. Friendly and very knowledgeable staff.

You have fantastic customer service during this troublesome time. I am thankful that you guys are still open.

The staff was amazing!! These are incredibly crazy times, for sure. I was fifth in line outside and I was so impressed with how smooth everything went. It appeared to be only two men handling everything...phones, customers and repairs. I am horrible with names, so I apologize if he told me. I thought I would find it on the receipt, but only the date at time. 5-4-20 @ 3:43pm. I am from the northern suburbs, so the Roseville store will be closer for service, but if anyone asks where to buy a bike in the south metro,I will definitely be sending them to the Bloomington location. Thank You!!!!!

Knowledgeable and friendly staff

Quick service for a tube installation on a wheel I carried In. I was in and out super fast

The brands carried

My service person was extremely helpful. I do all my shopping there .

Had been a Penn Cycle customer for many years so I'm still going to the locations and have been happy with the new ownership.

In this current Coronavirus crisis it was still very easy to purchase a bike! Thank you for being accessible and really helpful.

Always first class customer service experience...keep up the great work.

Easy to interact with

Helpful knowledgeable staff. Long wait times.

Expert guidance and friendly service has kept me coming back for years to Bloomington MN store.

Very friendly, dealing with Blake in Bloomington

I know the guys there since it used to be a penn cycle and the reason for a 9/10 is they didn’t have Aerosol degreaser and have many to any basic maintenance tools on hand (spoke wrenches ect)

Great service, knowledgable, short time for repairs to be completed.

Courteous professional staff.
Nothing cause wait time.
They celebrated my joy in returning to biking after30 years.

Love freewheel! Staff is very knowledgeable and try to help rather than “sell”.

Very Knowledgable staff. Thanks

No pressure to buy. Appear to value every customer equally. Great vibe.

Sure, you can buy a bike at Target, but you shop at a bike store for personalized service. I’ve been shopping at Freewheel since it was Penn Cycle in the late 90s and purchased several bikes from them over the years.

I brought my 10-year-old daughter to the store for a bike. She’s right between bike sizes (kids vs. adults) so inventory was limited. The manager Chris was extremely helpful and pointed us to a used bike. He even remembered my daughter’s name on our second trip to the store — that’s service! We walked away satisfied and spent the whole weekend riding 👍

Tyler was super knowledgeable and took the time to educate me and answer all of my questions (which there were many)

Service is excellent! Very friendly staff.