Customer Testimonials

Chris was great to work with!

The employees are always great whenever we come in!

Everything was top notch.

Chris was very patient, informative and helpful. Busy day at the store but he gave us as much time as we needed. Bought the bike. All good.

Knowledgeable and friendly staff!

It was a manufacturing issue, and you covered the fix without cost. Nice!

Friendly and knowledgeable staff. Well stocked and organized store. Exceptional service with bicycle repairs.

I dealt with a salesman named Jacob amd purchased a brand new surly karate monkey..Jacob was awesome..He went above and beyond to help me find the perfect bike and recommended upgrades that I couldnt now fathom being without..This was by far the veat customer service I have ever received from a store front..Unreal..I drove nearly 4 hours to buy a bike from you because of Jacob..You also now have a new customer that will make the commute just to deal with him..As far as the bike goes, very very happy!! Thank you

Knowledgeable, friendly staff.

Chris was dece.

Great service and quality products.

Staff was very helpful, both online and direct communication with the store. I really appreciated the proactive updates given the challenges with shipping right now.

We needed a tire and sealant after a puncture at a mountain bike race. We got great help and found everything we needed plus. Thanks :-)

I was helped immediately and the sales associate knew right away what parts I needed.

Great service and thorough knowledge. Definitely coming back.

I had a very good experience at your stores. I went to the Hopkins store first and Cooper helped me narrow down the options to a bike that would work for me. They didn't have that model built in stock but he called and found one in Bloomington. I went to the Bloomington store the next day with the intention of buying that model, and found an even better fit on a bike that just been returned because it didn't fit the original buyer. Tim helped me out that bike and I purchased it. Very helpful, no pressure. I would Highly recommend.

It was only a kick stand for my grandson's bike that I bought, but the service/installer was very customer friendly. I would suggest one thing. You should let the customer know the cost of the installation and get their OK before the installation. I did not know upfront if the installation was included in the kick stand's price or not. If I had known the installation was extra, I would have installed it myself.

Very knowledgable customer reps. Service was fast and I had a detailed estimate so I knew what it was going to cost.

I appreciate how approachable the staff is. Tim and Mike are great to work with. In these challenging times it's important for us to treat each other with grace and the staff at freewheel does a fantastic job.

Very knowledgeable and patient, even though I know Chris was very busy he took the time to install my accessories and explain my new bike without making me feel rushed.

Jacob has fantastic customer service! All staff interactions were helpful. Staff fixed my flat tire and shared valuable information to better care for my bike. Respectful and great service all around.

I can’t say enough about the experience I had with my bike tune up. Everyone was so professional and personable. After the work was done to my bike it is like brand new, actually it rides better than when I bought it new. I had no idea I could enjoy riding more it more. I do because of the quality and thorough workmanship. I will certainly return to the shop for all of my biking needs!!!!

Extremely helpful and excellent service

Tim M. was great to work with, no pressure very knowledgeable. Mechanics in the back also took time to step aside and help with a couple quick adjustments. Thank you Bloomington FreeWheel!

Katie was friendly and helpful in narrowing down the right bike for me. I appreciated being able to test out the bikes to make sure we had the right size and feel.

Was helped as soon as I entered the door

Nice working with Chris at every step. Thanks!

Friendly staff and maintenance is done in a very timely manner.

Good reliable information over the phone. Parts staff on site had good tip for timely pickup of parts at branch locations in the future after I biked 18 miles each way to get a part in Bloomington because the website said it would take a week to get to Roseville. Also had a good tip for a more pleasant bike route back to Minneapolis.

Very helpful in finding parts for my old Trek. Friendly staff as well.