Customer Testimonials

Great service technicians, timely repairs!!

Thank you!
First name removed

Friendly and knowledgeable staff. Great product line. My new bike is perfect for me and very well constructed. All the staff members I dealt with provided direction and promised ongoing support. Highly recommend!

I really appreciate the prompt, courteous and complete interaction I always get at FreeWheel, Bloomington, MN. Graham worked on my bike most recently, kept me informed on the progress and when it was complete. Work is always done well. Much appreciated!

This is a specific shout out for Tim at the Bloomington location. He was so knowledgable and helpful with all my questions and even facilitated a shipment to North Carolina for a hard to find Surly. As a MN transplant you expect some level of MN-nice but Tim went above and beyond.

Give that man a raise!

Freewheel staff is knowledgable, and really gives honest information about products. Appreciate their honesty!

Great selection and wonderful customer service.

Super helpful staff, and cool bikes

Employees are very helpful!

I received Great customer service!

Best shop in town! Superior customer service!

The young woman who helped me was friendly, knowledgeable, and patient. Great service. Very happy with the products I purchased (helmet and bicycle lights).

I enjoyed the friendly chat with the musical mechanic

:)

Went it with a flat tire, and large gash in the wheel. The staff quickly changed my tire, and even made a couple adjustments to the brakes going above and beyond. Was happy with the quick fix and being able to get back to riding.

Products, but mostly the staff. Amazing.

Good prices and knowledgeable staff. Also has what I needed in stock.

Fast and efficient checkout process

Great experience shopping for bikes, the sales team was very helpful and knowledgeable, and not pushy at all. We will definitely recommend Freewheel to our friends and family!

Fast and knowledgeable service!

Chris is extremely helpful regarding trikes, also, unique in that you are pretty much the only local supplier, very well versed in them.

also, super fast service on bike repair, < 1 day turnaround

Excellent customer service!

Mike Weiss is a tremendous asset. He took a problem (rockshox warranty issue) on a bike that I didn’t get at Freewheel and absolutely made it his own to fix. He really helped me out as he always does. I send everyone to him and will continue to do so. Thanks again mike.

Great service and had inventory of special parts in stock.

Friendly, knowledgeable staff. Quick turnaround time on repairs.

We truly enjoyed Jacob as the sales rep that aided us in buying a Trek FX 4. As there were none to be found we ended up ordering one and he was exceptional in completeness and apparent enthusiasm of us ordering that bike. We checked in with him almost weekly to see if it was in after the expected date had passed and he never once acted like we were bothering him or becoming a pest.

With respect to the Trek FX 4.... It appears to be a wonderful, lightweight bike for my wife. Unfortunately a couple of weeks before it actually came in to your store my wife fell in a downstairs shower breaking her hip ( I was 8 hours away and unable to be of any assistance.) As she was unable to use the lower half of her body, she had to crawl the 100 foot length of our home and then crawl up 15 steps to get to the main level of our home. She then crawled 25 feet into our master bedroom to retrieve her cell phone. After calling 911 she realized that the doors were all dead-bolt locked so she crawled to the front door to unlock it for the paramedics. Her doctor has said no biking this season so her new FX 4 sits. Ready to go...

Now Jacob has said that the typical 100 mile or thirty day inspection would hold for her until she is able to ride and for that we thank him. Since I'm guessing that he doesn't make the policy we won't hold FreeWheel to that but thank him none the less.

Very friendly and attentive folks, no pressure sales, let me try out bikes and offered me different options. In fact, I was out the door with my new bike when someone realized they did have the kickstand I needed, before I pulled away an employee came out and flagged me down, and they installed the kickstand, so I left there all set to go. I will likely start there when I make my next bike purchase.

The guys I worked with were great. You had items in stock. They did the work in 15 mins.

Staff always helpful, good products

Awesome Service!

Quick service

I just needed a simple tire fix and the crew as able to do it while I waited. Thank you !