Customer Testimonials

The manager, who was serving me, took the time to answer my questions & advise. APPRECIATED!!!

Friendly Staff

Terra trike e-assist motors

Flexible (I was in the process of moving), kind, explained all about my terra trike.
Just a nice experience!

friendly sales people

Great service! Tim was very helpful in finding men replacements for my EMTB tires!

We have been extremely happy with all our dealings with the Freewheel store on Old Shakopee Road. They communicate promptly and clearly. They are knowledgeable about their product and just a pleasure to deal with. We also are very happy with the etrike we bought.

Everyone at Freewheel is so welcoming, kind and extremely knowledgeable! I LOVE my new bike, it's the perfect mix of comfort, style and tech. I appreciate the speedy service I've received.

The employees are friendly, knowledgeable and non judgy

Chris was great to work with!

The employees are always great whenever we come in!

Everything was top notch.

Chris was very patient, informative and helpful. Busy day at the store but he gave us as much time as we needed. Bought the bike. All good.

Knowledgeable and friendly staff!

It was a manufacturing issue, and you covered the fix without cost. Nice!

Friendly and knowledgeable staff. Well stocked and organized store. Exceptional service with bicycle repairs.

I dealt with a salesman named Jacob amd purchased a brand new surly karate monkey..Jacob was awesome..He went above and beyond to help me find the perfect bike and recommended upgrades that I couldnt now fathom being without..This was by far the veat customer service I have ever received from a store front..Unreal..I drove nearly 4 hours to buy a bike from you because of Jacob..You also now have a new customer that will make the commute just to deal with him..As far as the bike goes, very very happy!! Thank you

Knowledgeable, friendly staff.

Chris was dece.

Great service and quality products.

Staff was very helpful, both online and direct communication with the store. I really appreciated the proactive updates given the challenges with shipping right now.

We needed a tire and sealant after a puncture at a mountain bike race. We got great help and found everything we needed plus. Thanks :-)

I was helped immediately and the sales associate knew right away what parts I needed.

Great service and thorough knowledge. Definitely coming back.

I had a very good experience at your stores. I went to the Hopkins store first and Cooper helped me narrow down the options to a bike that would work for me. They didn't have that model built in stock but he called and found one in Bloomington. I went to the Bloomington store the next day with the intention of buying that model, and found an even better fit on a bike that just been returned because it didn't fit the original buyer. Tim helped me out that bike and I purchased it. Very helpful, no pressure. I would Highly recommend.

It was only a kick stand for my grandson's bike that I bought, but the service/installer was very customer friendly. I would suggest one thing. You should let the customer know the cost of the installation and get their OK before the installation. I did not know upfront if the installation was included in the kick stand's price or not. If I had known the installation was extra, I would have installed it myself.

Very knowledgable customer reps. Service was fast and I had a detailed estimate so I knew what it was going to cost.

I appreciate how approachable the staff is. Tim and Mike are great to work with. In these challenging times it's important for us to treat each other with grace and the staff at freewheel does a fantastic job.

Very knowledgeable and patient, even though I know Chris was very busy he took the time to install my accessories and explain my new bike without making me feel rushed.

Jacob has fantastic customer service! All staff interactions were helpful. Staff fixed my flat tire and shared valuable information to better care for my bike. Respectful and great service all around.