Customer Testimonials

Fast service.

I like the high inventory of bikes and equipment, diversity of options for beginners to advanced. Particularly like to see the recent additions of ebikes and compelling recumbents with fat tires and suspension—I probably won’t ever buy these but they are really cool tech and make cycling increasingly accessible which is how I hope to see it evolve. Matt and Chris are both fantastic. Thank you, Freewheel, for keeping the Penn career staff and (I hope) paying them wages that allow them to stay for decades. The depth of experience and expertise makes being in the store a trip I look forward to every time and a relationship with Bike People I am passing on to my sons.

I wish you had some manuals especially for the electrical control the readout is so small it is unreadable(the smaller print in most out doors settings) and I got no instruction book to read up on it. Where can I find some help online or anything

Awesome customer service!! Katie from the Bloomington location helped me every step of the way.

Extremely knowable staff, who takes the time to ensure that we not only get the correct bike for us, but also that we understand the choices, price and alternatives.

Staff was great, very knowledgeable and helpful when choosing a bike.

Really awesome staff and a great inventory considering the times!

Such a great experience with you guys!

Helpful and knowledgeable staff...they gave good recommendations and didn’t try to oversell my needs.

Great, experienced staff. We are all lucky to have some great shops in the Twin Cities. This one is in the top 3 for sure.

Fully explained services and projected costs before work was done. On time service.

This is the third bike I've purchased in the last two seasons. Every time is a great experience. The sales person was very helpful, knowledgeable and careful getting by son on a properly sized bike.

Staff was informative and helpful

The services was fast! The reps were honest and helpful on what needed to be done to my tires!

Was helpful in explaining the new process to me, and was very accommodating to a newcomer

Michael recommends only necessary work and doesn’t try to sell parts or labor that aren’t needed.

Friendlt service and knowledgeable about product. Chris was very helpful and the staff were kind.

Extremely knowledgeable and helpful staff. And, they carry one of my favorite brands - Trek.

Team at Bloomington is 100%. Mike Weiss in particular.

Friendly service and store is close to home.

Knowledgeable staff

Everyone was friendly and helpful. Wonderful experience and great selection.

Excellent customer service and quick shipping.

Everyone was very helpful

Great service and knowledge!

Very helpful staff helped me pick out a bike that fit me. They made sure it was in perfect condition before I left the store. I will definitely keep coming back to the bloomington location for any other bike, accessory or service.

Chris and Mark have gone above and beyond helping me transition from my Terra Trike Rambler to my new Terra Trike EVO. I so appreciate their time and patience.

i looked online first. found what i was looking for and freewheel bloomington had my sizes and in stock, plus katie was pleasant and helpful and freewheel is the closet bike shop to my house. what more can i ask for.

Friendly and outgoing staff, always willing to help and answer all our questions.

Professional and friendly service. Exceeded expectation on ‘spoke’ repair turnaround for my golf cart. I have already mentioned your excellent service to our Head Pro (and assistants) at Minnesota Valley Country Club (Auto Club Road) and alerted one of our starters. THANK YOU again. Bill 3/31/22