Customer Testimonials

The sales person was excellent- very helpful, answered my questions and was able to recommend the rights products for my bike. Thanks so much!

Proximity

Outstanding service and customer care. Five stars ***** and then some....!

Katie and Chris are wonderful and know there products. Highly recommend this bike shop.

BVA (from Canada).

Knowledgeable staff good prices great product’s no pressure salespeople

Expertise of product.

Allison made the buying experience the best!

Excellent customer service from Christopher!!

Excellent job! Thanks for getting me in promptly for my yearly tune up.

Amazing service, help and expertise! Thank you Chris and Katie from the Bloomington Freewheel!

I brought my bike in to get it ready to ride. Graham checked me in and did a once over with the bike then scheduled me for a general spruce - up of the bike and to fill the tires with air. 20 minutes later my bike was ready.
I will be back.

Products and great customer service

knowledgeable staff that want to help, not push

Matt was very helpful and knowledgeable. Would recommend working with him to everyone.

Your Knowledgeable staff at the Bloomington location have helped us select the right bikes and accessories for our family.

Good service, great advice

The workers were very knowledgeable and friendly

Chris isagreat guy have a problem with a wahoo kickr I bought their did a exchange

knowledgeable friendly staff and store carries good products in inventory

Knowledgeable people

I'm a new customer, so I only know what it was like to buy one Terra Trike. I was met and helped originally by a biking enthusiast named Matt, and when it turned out I was interested in a Trike, Matt turned me over to Chris, who helped me choose a trike I hope and expect to be thoroughly happy with. Both Matt and Chris were thoroughgoing in regard to safety with a low profile vehicle. The rapport I witnessed between staff members was nice to see.

Young lady was so helpful & informative , I m so happy with my new head light and flashing tail light !! I will be back soon !!!

You guys are great, super courteous, knowledgeable, helpful, responsive, thank you!

Knowledgeable, honest, friendly staff! Very happy with the bike and additional accessories I bought.

Knowledgable, friendly service.

Very good customer service, I went to many bike shops before your shop not finding the help and materials I needed but you guys had the stuff I needed both times I came and gave perfect advice on how to go about it

Excellent communication about a problem I was having with my bicycle. Problem was well diagnosed and fixed at a reasonable cost.

I really appreciated how thoroughly the mechanic inspected my bike explaining at each step what he was checking and why. And I particularly appreciated him confirming the bike was in good shape and that a tune-up really wasn't warranted. That level of thoroughness and honesty means a great deal and will be remembered any time I need parts, service, and when the time comes to replace the bike.

Great, knowledgeable staff!

Knowledgeable, helpful, and personable staff!

Prompt, friendly service