Customer Testimonials

You have a very professional staff. Your customer service is excellent.

Your repair person was exceptionally accommodating!!

Knowledgable, helpful sales personnel.

Gives estimates of potential issues they are seeing so you are not shocked when you get the final bill. Doesn't try to over sale. I always seem to get each bike back sooner than when they say it will be ready. Most of all... very friendly and ready to help.

Everyone was super nice and professional. We were suppose to pick up our bikes on the f1st of July—has checked in two for repairs, cleaning and some new tires—got a txt 3 days earlier and was very happy to have the bikes back.

Great experience all around!

Have shopped at the Bloomington store on France and Old Shakopee Rd for years. Always liked the friendly attitude of the workers and knowledge they have.

Great knowledgeable salespeople who aren’t on commission so they were interested in finding the right bike and accessories for my casual use case instead of trying to upsell me on stuff I didn’t need. Wonderful experience!

Did an awesome job fixing a crappy bile I bought online. Costumer service was great! Very happy with the recommendations made for the bike

Very knowledgeable and friendly, willing to listen and clearly explain.

Great bike shop with friendly staff. Quickly picked up the accessories I forgot to pack for my visit to MN. Hit the trails right away. Many bikes and other supplies in stock.

The staff there is very helpful and friendly I needed a set of pedals for a bike and Chris was very helpful in recommending the right ones again very helpful thank you

all done well.

Staff was very knowledgeable in all bikes and accessories. No pressure sales but made it easy to choose what to purchase when was ready.

Good people

CHRIS Goldschrafe. Best customer service guy ever. Knowledgeable, straightforward and great to work with.

The location is important to me. I enjoy riding my bike around southern and western Bloomington, feeling comfortable that if I have a problem with my bicycle Freewheel is close by. Also, Freewheel in Bloomington has good people on staff. Just this week, Katie was very helpful in getting my bike fixed.

Quick, easy, friendly, thourough

I worked with Matt and Katie. They were both helpful, very knowledgeable and I felt comfortable making a fairly large purchase.
I first went to Eric’s, not so good and your products seem superior for the money.

Very personable staff; quick service, and knowledgeable.

1) you are in my local neighborhood
2) staff is helpful and doesn’t talk to me like I’m dumb; they help educate me instead
3) selection of bikes

Super helpful staff

Matt Swenson was excellent to work with. He took the time to explain all the features and options for the bike we purchased as well as made sure it was adjusted exactly how my wife wanted it before we left the store. Can't recommend Matt enough.

Friendly staff, very knowledgeable. Fast service.

Mike is a great help with bikes and his customer service

Katie helped me find my new bike. She was very knowledgeable and informative of all the different bikes I could choose from and helped me dial in the right bike for me. Mechanics were quick with inspecting the bike and I was on my way.

Katie provided great customer service!

Quick repair turnaround. You fixed my disc break and tightened everything up!

The store was very helpful and organized. Friendly and easy to work with!

Please

Friendly, helpful, and responsive.