Customer Testimonials

The repair work was completed in the time that it was predicted to be ready.

Very knowledgeable and friendly staff.

They did great work and returned my trued wheel 3 weeks ahead of schedule.

Great group of people here. Loved the Bloomington store since the Penn Cycle days.
Thanks for all your help! I will be back.

Very helpful staff!

Knowledgeable, pleasant, competent, great stuff

Very professional and helpful, I hadn't ridden a bike in over 25 years, but Katie was beyond exceptional in her customer service, knowledge, and effort in helping me find a bicycle that would work well for me, as was the whole team at the Bloomington location. Wouldn't hesitate to recommend to a friend, and actually already have.

Chris was great to work with. The Bloomington shop always has what I'm looking for.

Left my bike for a tuneup and new seat. Everyone was friendly, efficient and actually fixed things I didn’t know I had. Will definitely continue using them.

Great help and service from store employees.

Staff was patient and helpful.

Items are in stock, website with stock info is up to date, knowledgeable staff, and good prices.

Great service, answering questions patiently and helping me be confident in your service.

Very responsive support team.

Good follow up and knowledge.

Excellent service and selection. The staff were extremely knowledgeable and helpful.

Excellent service and very knowledgeable. They have earned my business in the future. Thanks!

Extremely helpful store; especially the head mechanic First name removed and manager Chris

parts availability, friendly staff

Everyone was knowledgable and helpful in helping us choose the right bikes for us.

Fast service.

I like the high inventory of bikes and equipment, diversity of options for beginners to advanced. Particularly like to see the recent additions of ebikes and compelling recumbents with fat tires and suspension—I probably won’t ever buy these but they are really cool tech and make cycling increasingly accessible which is how I hope to see it evolve. Matt and Chris are both fantastic. Thank you, Freewheel, for keeping the Penn career staff and (I hope) paying them wages that allow them to stay for decades. The depth of experience and expertise makes being in the store a trip I look forward to every time and a relationship with Bike People I am passing on to my sons.

I wish you had some manuals especially for the electrical control the readout is so small it is unreadable(the smaller print in most out doors settings) and I got no instruction book to read up on it. Where can I find some help online or anything

Awesome customer service!! Katie from the Bloomington location helped me every step of the way.

Extremely knowable staff, who takes the time to ensure that we not only get the correct bike for us, but also that we understand the choices, price and alternatives.

Staff was great, very knowledgeable and helpful when choosing a bike.

Really awesome staff and a great inventory considering the times!

Such a great experience with you guys!

Helpful and knowledgeable staff...they gave good recommendations and didn’t try to oversell my needs.

Great, experienced staff. We are all lucky to have some great shops in the Twin Cities. This one is in the top 3 for sure.