Customer Testimonials

These guys have everything! Customer service is also top notch.

You had the best selection of bikes in the area. I drove 2.5 hours to get to your shop.

I was able to search online and find the store that had the product so that I didn’t have to order it online! Thank you

Nice guy!

Good selection and great service!!

Trike specialists

Terrific customer service and top notch products.

Fast turn around for tires and tubes

The service and staff,

Thanks for the help with a problem tire. I appreciate you going extra to help solve the problem. Great service, nice people.

Nice lady helped me

Good polite service!

You have a good selection of recumbent trikes.

Knowledgeable and passionate bike nerds.

Very helpful and friendly!!

Mike gives great repair advice and general customer service at Bloomington store.

They spend so much time helping my partner and I find the bikes that were right for us. We walked away happy with our purchase, and also having learned a lot more about cycling!

I got great, knowledgeable service and was able to try products before buying, which I appreciate.

Quality products. Knowledgeable service staff

Helped me get exactly what I needed and provided recommendations.

Great selection, excellent knowledgeable employees

Very personable service.

Great helpful personalized service!

Thank Michael W. He answered and explained very detailed my questions. I would like to come back this store again even there is FreeWheel bike or Erick bike shops near to my house.

Fast and professinal and go the job done right.

Everyone was super helpful and knowledgeable- it was a great experience!

Our sales person was very helpful. Talked us through options and came to solid decision on bike for son. Happy with process.

I wanted an additional wheel set for my road bike.
Matt helped me figure out all the specifics for compatibility with my drivetrain & Mike helped verify the proper rotors. Super knowledgeable guys and excellent service. Couldn’t be happier.

Wide variety of bikes and accessories, helpful, friendly, knowledgeable staff. I walked into the Roseville location after 15 years of not riding, and walked out with everything I needed to dive back into the sport. They gave me the sense that not only would Freewheel have me covered if and when I needed more gear or needed more questions answered, but that they actually seemed to care that my experience in the store and out in the world on my bike mattered to them. I’ve experienced this at multiple Freewheel locations, particularly Roseville and Bloomington. The staff seem to want to help you, not just “have to,” as it often feels in brick-and-mortar shops. Kudos to management for hiring the right people and fostering a healthy customer service environment.

Always friendly and informative and high quality and quick to serve.