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Customer Testimonials
I brought in 2 fat bikes for tune-ups. The staff at freewheel raised the bar on customer service! They went ABOVE AND BEYOND expectations to help get my bike back into optimal riding shape. They were not pushy and educated me on the bike components and my options. I really appreciated their approach and expertise. Pricing was fair and the work was done quickly and they called me along the way with any questions. A++++ other companies need to take notes, this is how to run a business!
Very knowledgeable, passionate about what they do, and personable.
Quality. Sales explain options to best fit my needs
Nice service. They helped me figure out exactly the type of bike I wanted.
Knowledgeable staff who listen well and try to match a bike to the specific needs of the customer regardless of the price.
Experienced knowledgeable employees
They were very helpful and explained to me how to work on the bike myself. What to expect when I removed the chainring, etc. They were so nice to talk to!
Great service and team. Very easy to work with and helpful for a novice.
The items I wanted were in stock. Associates were knowledgeable and very helpful in assisting me with which items would better meet my needs.
Very friendly, knowledgeable staff. NO bike snobs here!!!
Knowledgeable and helpful staff
Needed a stationary cup removed from an old mountain bike frame. Andrew had it out in 5 minutes, great fast service!
Great customer service and follow-up.
Professional and very knowledgeable staff whose dedication to the customer is outstanding.
Very knowledgeable, explains specifically the issues, provides options, courteous, helpful, friendly.
Staff was very friendly and helpful. Great experience.
Jacob was extremely knowledgeable, engaged and helped me select a bike I love!
Thank you!
k,lk
We came in to have the brakes on my dad's walker repaired, the staff were perfect and treated him professionally and kindly. We have two walkers in the house. We will be back.
Good selection.
The manager, who was serving me, took the time to answer my questions & advise. APPRECIATED!!!
Friendly Staff
Terra trike e-assist motors
Flexible (I was in the process of moving), kind, explained all about my terra trike.
Just a nice experience!
friendly sales people
Great service! Tim was very helpful in finding men replacements for my EMTB tires!
We have been extremely happy with all our dealings with the Freewheel store on Old Shakopee Road. They communicate promptly and clearly. They are knowledgeable about their product and just a pleasure to deal with. We also are very happy with the etrike we bought.
Everyone at Freewheel is so welcoming, kind and extremely knowledgeable! I LOVE my new bike, it's the perfect mix of comfort, style and tech. I appreciate the speedy service I've received.
The employees are friendly, knowledgeable and non judgy
Great responsive service with intuitive service department and fast friendly turnaround. Thank you freewheel for keeping me on my bike! -T