Customer Testimonials

The staff

Great personalized service!

Did a good job about the bikes but could have showed me more on the specs of the bike i was buying

Over twenty years ago, I purchased a TREK 750 from Freewheel Riverside. I have not ridden it for a number of years and thought now would be a good time to have it put back in service. It needed new tires, seat, cleaning and check-up. I would like to purchase a new TREK for next year and am in the process of researching what is best for a 64 year old man who is in reasonably good shape.
Both TREK and Freewheel are my first stop for all things bike.
Great staff and products.

Pretty good selection of bike helmets. The one I bought fits well and is comfortable. I appreciate the good help. I will shop with you again.

Katie was SUPER kind and willing to help/educate. I felt very taken care of, and that’s something I really appreciate!!!

Customer service is absolutely awesome! All the employees we met were kind, competent, professional, finished the task in the time they said.... we couldn’t be more pleased with all aspects of our purchase.

PERFECT - Mike is my Guy! - The other staff was Awesome too!

Knowledgeable, friendly help. Quality products.

I liked that Chris was willing to donate his time and skill to our Boy Scout Troop to help us get ready to do the Cycling badge. My bike needed repairs and Freewheel was able to get me in quickly to do the repairs.

the number one reason is the knowledgeable staff. The second reason is that each item we have purchased from Freewheel at the Bloomington location was explained to us, was demonstrated if we needed that and we were allowed and encouraged to try on each item or take the bike on a test ride in the parking lot or on the sales floor. We will not consider going anywhere else for our biking needs. Thank you!!!

We will certainly tell our friends and family that they should come to your store.

First name removed Gregory July 2022

Professional
Timely

Very knowledgeable staff and great service.

Knowledgeable and helpful staff.

Friendly, timely and helpful service

I appreciate the quality products and great bike maintenance staff.

Was a nice experience, thank you

Courteous, knowledgeable and efficient.

Friendly, informative techs and prompt work done on time

Competent and committed customer service.

Great service and excellent selection.

Great staff to work with that's knowledgeable and friendly.

I get great information about parts and what I need to get my bike fixed. When I'm notified that my bike is ready for pick-up, it's done in a professional manner with a thorough explanation. I also love the 20% monthly discount.

Matt is excellent and very knowledgeable, he listens well

Exceptional service. Quickly addressed needs in the store. Technicians gave an accurate pre-tune-up assessment.

Knowledgeable
Friendly
Don’t oversell

Good advice coming from people who know bikes and bike repair service.

You had the bike we wanted, and Katie was helpful and super nice.

very friendly. thank you!

Staff is great