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Customer Testimonials
Staff was very friendly and helpful.
Nice staff, good service
Great customer service
Mike was attentive and involved finding out what happened to my Trek. It accidentally fell off the bike rack and had several damaged parts. He arranged to find the parts needed and I felt confident he knew how to fix the problem. They completed the repair in just a couple days.
Thanks again to Mike and his team of mechanics. Fran Last name removed
Your sales staff and repair staff are always very helpful. I purchased a Trek verve 3 after I hurt my hip and they were very responsive to my needs. I put it on hold for about 3 weeks hoping I would be able to ride by the 4th week but no go. I did purchase it and brought it home and still not able to ride. Was concerned with the 30 day policy because I may not be able to ride it until next spring and yet I felt it was unfair to leave the bike on hold with $200. down so I picked it up. I mentioned it to the staff and the answer was First name removed't worry we will work with you.
We purchased perhaps 20 bikes there over the years with 6 in our family. We started with Penn Cycle. Always get tremendous service.
Incredibly smart and educated with all the gears and movements to all the bikes. Your technitions really know their stuff. Explained everything to a tee. Love you guys.
Service was quick and thee quality of the service was excellent.
Quality and Politeness.
QUOTED A PRICE FOR SERVICE AND DID NOT ATTEMPT TO UPSELL. WORK WAS DONE ONTIME.
Very professional and really know there product. I have purchased 3 buy from Freewheel in the last year
You had the part I need in stock, I was able to pick it up same day
Friendly and experienced staff.
Great service
These guys ROCK! and they know their sh*t.
The staff is both very knowledgeable and helpful.
Great customer service and overall knowledge of the ever changing industry.
Thanks
Great customer service!
Prompt friendly service
Mike in service was great.
You had the tool I required.
After I bought my bike, your guy spent an hour with me, making sure my bike fit me properly. Then I got a $20 coupon towards merchandise and later a free checkup!
great people, service and bikes
Mike at Bloomington store did a great job on switching over a warranty wheel while I waited.
Well done.
Prompt service and knowledgeable mechanics.
The customer service was great!
Very prompt service and clear communication about my online order. Team member took time at pick up to show me product details. Everything was great—thank you!
Great selection of bikes and related gear, competitive pricing, knowledgeable employees, great service!
Great product selection and knowledgeable service. Staff is very friendly.
Mike from the shop was great to deal with and didn’t want to sell anything that I didn’t need to finish my project