Customer Testimonials

You had the part I need in stock, I was able to pick it up same day

Friendly and experienced staff.

Great service

These guys ROCK! and they know their sh*t.

The staff is both very knowledgeable and helpful.

Great customer service and overall knowledge of the ever changing industry.

Thanks

Great customer service!

Prompt friendly service

Mike in service was great.

You had the tool I required.

After I bought my bike, your guy spent an hour with me, making sure my bike fit me properly. Then I got a $20 coupon towards merchandise and later a free checkup!

great people, service and bikes

Mike at Bloomington store did a great job on switching over a warranty wheel while I waited.
Well done.

Prompt service and knowledgeable mechanics.

The customer service was great!

Very prompt service and clear communication about my online order. Team member took time at pick up to show me product details. Everything was great—thank you!

Great selection of bikes and related gear, competitive pricing, knowledgeable employees, great service!

Great product selection and knowledgeable service. Staff is very friendly.

I like Katie. She is knowledgeable, kind, and professional. She’s been selling me stuff, then helping me with it, all summer, and now Christmas is coming. She is a gem!

The whole staff is friendly and helpful. Chris did a tremendous job in helping us make a good decision on a trike. He then worked hard to assemble it quickly so we could enjoy it over the holiday weekend. We appreciate a Chris very much.

The mechanic tech was great!! He went over my bike prior to recommendation for services needed. Answered my questions and very knowledgeable and upfront with potential issues.

Bike service was done WAY ahead of time and was happy to pick up sooner!

Great team at the Bloomington Freewheel bike!

They did a repair for me quickly, and were so kind to let me pick up my bike after they closed.

Freewheel bike shop has fast service and they are knowledgeable and friendly

I visited with the goal of purchasing a new bicycle pump. The young man who servedme was very helpful and efficient. I'd give him a 10 for customer service.

team was very knowledgeable an helpful. They were flexible to perform the recommended service, which turned out with a positive outcome.
The service was effective and careful to avoid damage on the equipment.
They didn't find brake pads replacement, but one suggestion would be to assess the status of existing component (opportunity to improve). In fact, I was able to clean and adjust the brakes that were noisy and quickly fixed the issue. If they had made this last step, I'd be really impressed with the outcome. Although, the service was done perfectly to what was requested.

I always get very friendly service at this bike shop. The location is convenient to where I live. One of the technicians fixed my innertube while I waited. I go here anytime I need service on my bike.

I have bought many Trek bikes over the years at Penn Cycle for me, my wife and daughter. They are quality products. The service at Penn Cycle and now Freewheel has always been great. My grandparents bought me and my brother Schwinn Stingray bicycles when we were your boys at Penn Cycle on Penn avenue in Richfield. We rode them lots of miles and I have found memories of riding those bikes in our city in Bloomington.

Great service and sales!

I’m new to the trike world. When I encountered my first problem I went to my regular bike shop. I found out thru internet that you were an authorized dealer of the terra trikes. When I visited your showroom to browse on accessories there was this mature person assembling a trike, regardless of his work he took the time to talk to me about the different options I had to accommodate a headrest depending of the model of my trike. I decided to buy it and it worked flawlessly. Based on this experience and the expertise showed by this gentlemen a
I had no hesitation to bring my trike when I found my second problem … the mechanic that fixed my trike was very professional, he called me thru the phone and explained everything he found wrong and how he fixed it. When I went to pay and pickup the trike he came to the showroom to meet me and returned back the unused extra chain and brake cable. I’m very pleased with the service I have received and by consequence you have find a new loyal customer. Thanks