Customer Testimonials

Very courteous, knowledgeable people working there. I was given an estimate and time schedule when the work would be done which was great to know so I could plan accordingly.

First, the quality of the bike I bought is great!!! It’s the best bike I’ve ever owned, I’m 43yrs old. Second, the service from the techs, that I’ve experienced, has been so helpful and I have felt genuinely confident that they know exactly how to fix things without trying to up-sell. I’ve been a customer for just over a year and have been extremely pleased with the quality, reliability and service.

Top quality

They told me what it would cost to repair and there were no surprises.

So happily how the team took in my repair and knocked it out quickly!

Prompt service, polite and professional.
Thank you for fixing my flat tire.
Rod Myers

I thought I’d be without my bike for over a week, but instead it was fixed same day! Everyone was super nice and I appreciate how they explained things to me without dumbing it down. The full inspection up front with me standing there was really helpful too! Overall, exceeded my expectations.

cute puppy

My husband and I moved to Bloomington in 2019, we always goes to REI to buy and maintenance our bikes. One of my coworker highly recommended freewheel bike, I didn't never notice the bike shop.
Im and will for sure comeback to your bike shop and will highly recommend to everyone.
The service was extremely friendly and fast, you guys are great from customer service front area to the mechanic was doing amazing job, keep up the good work, will see you guys soon.

Excellent help from every employee at the Bloomington store

Excellent Service and Friendly, Knowledgeable, Communicative Staff. Thank You !!!
Name removed

Very knowledgeable and helpful staff.

Honesty

Quality

Good

convienent location and friendly, knowledgable staff

Personal and professional help from Chris

Very helpful and knowledgeable staff. Thank you!

Friendly, informative and very well priced

There was a nice selection of bike products and a friendly and helpful staff.wil definitely return for my bike needs.

Katie helped me find the perfect bike.

Mike was absolutely fantastic! He took great care to answer my questions and and tuned my bike to perfection. And he was so pleasant and professional. My 10-year-old bike feels like a new bike. I’m excited to ride it again!

I appreciate the service Hans provides at the Freewheel Bike Bloomington location. Hans took his time explaining different things and helped me find the right tools and items I needed for my long bike rides in the summer. Great guy.

The people factor

Incredible customer service. Mike was just awesome. Thank you.

Always attentive to our cycling needs.

There is always someone knowledgeable there to help. The store almost always has what I’m looking for.

Friendly staff

Michael spent time explaining ebikes features etc. stayed in touch and made sure I was happy.
Nice people with a fun little dog.

Friendly customer service.