Customer Testimonials

One of the only stores in the area that had the style bike I was looking for in my size. Store was very busy but multiple employees stopped to check in with me and make sure I was being helped. Very knowledgable employees, Adam taught me a ton and helped me find exactly what I was looking for.

Courteous and attentive service. Purchased a new bike (Dual Sport 1) and brought two in for maintenance - a Marlin 6 that is 1-year old and an older FX 7.2 that was recently bought used. Did a full rundown on the FX 7.2 and only recommended what was needed for safety, etc., not what was cosmetic or not needed, yet.

We've purchased three bikes there and have always been satisfied with them as our local store.

Good product selection friendly staff

Mike, in service is extremely knowledgeable and personable and always willing to help and try and solve any issues I’m having with my bike.

Everyone I spoke with is clearly a cycling enthusiast which made chatting a pleasure.

Being able to get clear answers to technical questions gave me a lot of confidence regarding post-purchase support and ultimately made the choice to proceed with the purchase a no-brainer.

Knowledgeable and courteous staff.

Friendly and competent expert service for our recumbent trikes

Friendly and helpful people and bike was done when said!!!

Availability of desired item! Men’s medium bike shorts in the correct brand and price range.
Very accommodating staff.

All the sales people I have met are cycling enthusiasts who know about the products, or can refer one to an associate who knows a particular bike, trike, whatever inside out. And they seriously want you to get the right bike for your needs. Great inventory, real dominance in any sector they decide to be best in. Prices are market competitive, but not cheap. From the sale through years of service thereafter, they add value through the quality of the operation, including across town, store to store. One baddie: I had to wait 3 weeks before they could even have a look at my broken trike. I hope they can find the qualified people and or space to make delays of that kind to go away.

Took a bike in for a tune up and they were scheduled 2 weeks out. They were able to do a quick repair on the same day, and I was on my way. Great service!!!

Great staff.

Friendly and reasonable service and staff

Attentive and helpful in finding what I needed. Polite, knowledgeable and professional.

Great customer service

Y’all take the time to explain things and are always very helpful!

The service I received was impeccable!! The technicians were knowledgeable and explained everything very clearly. The sales service was great. I received my bike from them and it was VERY well repaired. LOVE Freewheel!

Great customer service, everyone is friendly !! I will definitely be coming back in the future

Very good service.....

Quick service and they helped get my bike into the truck while I was trying to deal with my toddler.

Wonderful experience!

Great staff. Excellent service.

Knowledgeable and friendly staff provided great assistance and test rides to find the right bike

They were more than on time and didn't recommend items that I didn't really need. Personable and very informative.

I had been searching for bikes in my size to test ride and this store had them. Chris and the rest of the team at Freewheel Bike in Bloomington took good care of me preparing and adjusting the bikes,offering suggestions, and things for me to consider as I made, what for me was, a once in a lifetime purchase. Thank you!

You guys are amazing!! Friendly, knowledgeable, and willing to explain/help with bike mechanics. Best bike shop in the twin cities!!

The service from Chris was terrific. He is great at solving problems.

Customer service is always great. And the transparency of the price estimates on repairs is nice.

Park tools and portable air pumps.
Knowledgeable staff!

Great service helping me find a new bike. They did a great job explaining the various components on different bikes, helping me find a new mountain bike.