Customer Testimonials

Adam, your sales associate, would be the main driving factor in choosing Freewheel again. He is fabulous! Excellent customer service.

Sales and service staff are knowledgeable and responsive. I've always been happy with the service.

Very friendly people who work at the Bloomington location!

The staff at the Bloomington store are extremely helpful and knowledgeable.

Excellent bike/trike and accessory availability. Repair and service work is very fast and superior quality. Staff is friendly, professional and knowledgeable - never been disappointed! Will definitely go back for any future biking needs!

great staff at Bloomington location. very helpful.

Great product and great service.

Very friendly. Helped make sure my seat was properly adjusted & provided education on different kinds of locks.

Excellent service! We’ll informed sales staff that listened to our needs.

Very knowledgeable an friendly

Very friendly Snd knowledgeable

Our salesperson was very helpful in selecting the right size of bike, explaining the bikes functions and finding a new helmet. You had the model, size and color in stock, and we were able to take the bike home right away.

Great mechanic, ran through everything and didn't try to sell me on services I didn't need

Expert product knowledge and prompt repairs.

Knowledgeable, friendly and honest service.

Staff is fantastic. One of the best experiences I have had.

Adam was very helpful and did a great job helping me pick out and purchase a bike.

😃

Very nice service, and very helpful

Great job

I brought in my 30 yr old Trek bike into the Richfield store after a ride that damaged my derailer. They inspected the bike, put an estimate together, and informed my that Trek had a crank recall that was still in place! Unfortunately, the cost to repair my damage exceeded the value of the bike so I began shopping for a new bike After looking at a few bikes in my price range and test riding I narrowed it down to two models. They suggested I try a larger size and sent me to the Bloomington shop where the larger size worked perfect for me. I purchased a new Trek mountain bike and I love it! The staff at both shops were very helpful and knowledgeable. Great service!

Very helpful and answered our questions. Good product.

The Bloomington location has a good team with Mike,Chris,and Snookie too

Friendly, knowledgable people

Very friendly

Great

Katie, Hans, and Chris were very helpful in answering our questions and making sure we had our needs met. We like the TerraTrike recumbant tandem. It allows us to ride together, not worry about tipping over, and no strain on our backs.

I needed some service on my AZUB, and Mike in Service was incredibly accommodating to scheduling me in quickly, and walking me through the issue and confirming the solution. He also offered several items to improve my riding and maintenance experience. Mike is the most experienced bike and e-bike technician that I have worked with hands down. He is also very professional: Listens well to the customer, and communicates very well his recommendations and the technical background for his proposals. Freewheel Bloomington and Mike are the best!

Fair pricing on my repair and quick turn around.

Well done.