Customer Testimonials
No waiting for service
The salesperson are friendly and knowledgeable.
Very friendly and knowledgeable
The service Mgr did what he said he would in s timely fashion
Very respectful and pleasant to deal with. However, the sales people should know the offers available . It could save a lot of time in the future.
Great reliable service. Very quick and quality work.
Very willing to help me when my car wouldn’t start. DF sent someone to try and solve the problem quickly. They were very prompt in fixing my car.
Great customer service from salesman Donavan
I had an issue with the Genesis dealership in Louisville and as a result reached out to Lexington, Cincinnati and Indianapolis dealerships. The folks at Don Franklin were friendly and welcoming.
Great warranty
Nissan vehicles are very dependable and hold their value. Don Franklin associates are very knowledgeable about the vehicles and go above and beyond to help their clients ~ John David Florence was very nice and made sure we had answers to all of our questions. Matt Austin in the finance dept explained every detail to us as well. Very pleased with their services.
Quick response by my sales associate, when above and beyond to find the vehicle I wanted and had it brought to Bowling Green the next day, personalized customer service!
Everyone is very nice and willing to help. They make you feel like your home and welcomed.
your sales team is wonderful
Good product employees were very helpful
Sales team were all fantastic.
IT WAS A VERY WONDERFUL AND VERY PROFESSIONAL BUYING THE 2021 Nissan murno vehicle ! I will definitely be back to deal Don Franklin Ford in London, ky.!!!
I used to work with Andy Bright and believe he is good technical guy, and I can trust what he says. The other staff members have always been informative and polite.
I love my Tuscan!!!
Great service, Jennifer does an amazing job, and the waiting area is very accommodating for those that need a work space during the wait.
Lee was amazing to work with. Assured ensuring I was taken care of promptly and even help expediting the repair. Thus saving cost to the business and my portion.
I think the service staff was very friendly & accommodating. I was in & out in a reasonable time..
Fast friendly service!
Professional and courteous
The quality
What Matt or Dale tell you is exactly what they will do. There’s no waiting around for hours for deal to be done. I like that quick and easy. Salesman Justin was great to work with too. Tim and the service crew always does good job and takes great care of our vehicles. They are like family.
I got what I needed and you stand behind your word and everyone is really nice
This is the 5th vehicle we have purchased from Don Franklin, we have been satisfied with everyone involved in the buying and service needs process.
The service was great
The new building is nice.