Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   March 12, 2026 — Rated 10 out of 10 by L.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Look at my purchased, my 4th Hyundai

Report a concern   March 12, 2026 — Rated 10 out of 10 by Lisa Ellis Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We bought a 2023 Rogue and loved it, brought it in for oil change, no intention of buying a new vehicle but drove out with a 2026 Pathfinder. Absolutely love your vehicles!!

Our salesman was Ransom Griffrey and Ben, the manager, they were so awesome!!

Report a concern   March 12, 2026 — Rated 10 out of 10 by Malea Warden Don Franklin Bardstown - Service
What do you like about our products and services?

The service department was very helpful. And Jen. Did an excellent job

Report a concern   March 12, 2026 — Rated 10 out of 10 by Ryan Talsma Don Franklin Somerset GM Service Department
What do you like about our products and services?

I received incredible service and communication. My service advisor and his team went above and beyond to make sure my truck was taken care of. This was the best customer service I have received from any Chevy store ive been to.

Report a concern   March 12, 2026 — Rated 9 out of 10 by C.C. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone was so attentive and polite

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly place

Report a concern   March 12, 2026 — Rated 10 out of 10 by A.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You take time to explain things. Able to get in when needed.

Report a concern   March 12, 2026 — Rated 10 out of 10 by S.C. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

My vehicle

Report a concern   March 12, 2026 — Rated 10 out of 10 by David Calhoun Don Franklin Somerset GM Service Department
What do you like about our products and services?

Oil change was better price (less) than one of the drive in oil change places. And I was in and out c in a timely manner.

Report a concern   March 12, 2026 — Rated 10 out of 10 by W.S. Don Franklin Ford - Service
What do you like about our products and services?

Service is great, people are very friendly.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Chris Breeze is the reason we keep coming back to you all. He has been the most helpful and has gone up and beyond to help us out. Thank him again for us and I would highly recommend him to everyone.

Report a concern   March 12, 2026 — Rated 10 out of 10 by D.B. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Quick and efficient

Report a concern   March 12, 2026 — Rated 10 out of 10 by P.R. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Great customer service, friendly atmosphere

Report a concern   March 12, 2026 — Rated 10 out of 10 by T.G. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I’m a lifelong GM fan. I have always received great service from Don Franklin GM in somerset. The service management is awesome.
There’s been some staff changes and some employees are no longer there and as with everything else. It’s going to take some getting used to. I don’t like the 3% charge on credit cards. I’m encouraged to use my GM rewards card but any benefit I get from it is offset by the amount I’m charged to use my credit card. That’s something I will never get used to. The service staff is great though.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.C. Don Franklin Burkesville Service Department
What do you like about our products and services?

Everything

Report a concern   March 12, 2026 — Rated 10 out of 10 by B.W. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Very dependable! Honest & patient explaining what needs to be done! And quality parts! We Thank You All Don Franklin Family😀

Report a concern   March 12, 2026 — Rated 10 out of 10 by Suzanne Ratliff Don Franklin Auto
What do you like about our products and services?

I love the people there. Always so friendly and quick! Thank you so much for making sure I’m taken care of.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.C.J. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Associates were all very pleasant and helpful

Report a concern   March 12, 2026 — Rated 10 out of 10 by Sandra Neal Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You done what needed to be done in a timely manner

Report a concern   March 12, 2026 — Rated 10 out of 10 by D.Z. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Love our Aviator! Sales and Service a great!

Report a concern   March 12, 2026 — Rated 9 out of 10 by R.G. Don Franklin Ford - Service
What do you like about our products and services?

They get it fixed

Report a concern   March 12, 2026 — Rated 10 out of 10 by A.F. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Fast courteous service and all executed by folks that know what they are doing.

Report a concern   March 12, 2026 — Rated 10 out of 10 by S.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Customers were quickly taken care of, nice clean environment.

Report a concern   March 12, 2026 — Rated 10 out of 10 by R.S. Don Franklin Bardstown - Service
What do you like about our products and services?

Honest people fast service

Report a concern   March 12, 2026 — Rated 10 out of 10 by Jeffrey Miller Don Franklin Bardstown - Service
What do you like about our products and services?

They keep up with the needed services base on manufacturing specs. All of my services have been done professionally and at a reasonable cost.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Quick responses and good quality

Report a concern   March 12, 2026 — Rated 10 out of 10 by John Forsyth Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Flexible and reliably professional
I would not take my vehicle anywhere else to get serviced or repaired

EXCELLENT-HIGHLY RECOMMENDED!!

Report a concern   March 12, 2026 — Rated 10 out of 10 by N.B. Don Franklin Glasgow Service Department
What do you like about our products and services?

Yea everything is so clean when I got my trailblazer and the extended warranty everything thing is perfect and like snack bar and TV with cool stuff ! Please dont change!!!

Report a concern   March 12, 2026 — Rated 10 out of 10 by C.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Have had good experiences with the service department. My Santa Fe has been a good SUV.

Report a concern   March 12, 2026 — Rated 10 out of 10 by Daryl Coe Don Franklin Russell Springs Service
What do you like about our products and services?

Top of the line products and top notch service.


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