Customer Testimonials
I had a great experience with Don Franklin. Everyone I talked with was straightforward, helpful, and respectful of my time. The process was smooth, the communication was clear, and I left feeling confident about my purchase.
They get it done without having to sit for hours
Timely manner
Coupons
Facility
The service was fast and easy and I can usually book services from an app on my phone which is super convenient.
I’m a repeat customer with Kyle Young. His customer service is top notch! He really goes above and beyond to make sure that I get the best deal and that I am happy with my purchase. To me, that is worth A LOT!
Got plenty of sales people and ours worked hard to get what we wanted. I give Stanley a 10
It is the people that sell the products.
From the office people, Service , maintenance, the people cleaning the vehicles outside by hand and admiring the vehicles and cleaning at the same time.
To the finance officer doing and completing the sale papers so cheerful with long hours invested in driving to and from. An undying cheerfulness that makes this old man feel like part of the family.
The two main people Benny and David have been there for years staying with the business I bought at least 6 vehicles from before switching to Don Franklin Lincoln with the same great service. Kudos to you all
Name removed, Bonnieville, KY
Steven is very professional, knowledgeable, always helpful, and knows who I am!
Clear communication, nice waiting area, fast work, and just an overall nice environment!
Great service. They listened to my concerns, addressed them and talked me through their findings which wasn't anything but nice to know they checked it out for me. Left happy and informed with my vehicle in great condition. Love the updated service center too!
Both the salesman and manager was very helpful in answering all my questions and working with me to find the right vehicle to fit my needs.
Everyone was friendly and seemed to have a interest in helping me to take care of my situation and worked on my vehicle problems quickly and fairly priced, so thanks to all involved.
great
Polite and efficient service
I have purchased multiple vehicles from here and recommended two of my sons to purchase vehicles
They go above and beyond to treat you with respect unlike others...
I can’t say anything but good about the London store good people,,good service
Service department is the best I’ve seen, customer service was top notch the moment I pulled up to the garage door
in and out quickly
Friendly staff that know what they are doing
Chris is an amazing, knowledgeable car salesman. He goes the extra mile to insure you're fully aware of the product you're purchasing. I have a rule whomever greets me first will always get my business.
Great service personal in sales and service.
Timely and friendly service!
Our salesman JR is always very helpful and got us a good deal on our 2025 Ford Ranger. The people in the Service department are equally supportive and profressional.
Kindra is the best sales person in the company. She works very very hard to get you the results your wanting to make a good deal. We have purchased three vehicles from Kindra and plan purchasing several more.
Thank you,
Chris Phelps
We truly liked the Ford Bronco. We had a chance to rent a car and had the choice to drive a bronco. We loved how it drove and loved the features it came with. Also, a family member has one for years and loves it.
Toyotas and service are great
A great experience at this dealership. Everyone was friendly plus I got my service done on my vehicle pretty quickly.
No
Courtesy and professionalism! Prices seem to be fair. Genesis, I am not a fan. Our family has bought and leased three vehicles from Don Franklin. I went to Genesis to look into purchasing a G70; no salesperson came to help or answer any questions. So when or if I buy, I will have one of the salespeople from Sonata/Ty Cobb get the sale. Don Franklin still has my business!
Everyone is very kind and they explain everything they fo extremely well