Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 19, 2025 — Rated 10 out of 10 by Paul Cooley Don Franklin Somerset GM Service Department
What do you like about our products and services?

The personal attention from the members of the service department.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Coleen Pennington Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Kyle Young was amazing and up front and honest !

Report a concern   November 19, 2025 — Rated 10 out of 10 by Eddie Hazelwood Don Franklin Ford - Service
What do you like about our products and services?

I like the prompt response and the pricing provided before you make your decision.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Carolyn Crump Don Franklin Lexington GM Service Department
What do you like about our products and services?

First time using Don Franklin.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Roger Chaney Don Franklin Ford - Service
What do you like about our products and services?

I liked Adam and he has been very accommodating to help me make my decision.

Report a concern   November 19, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Service with a smile and family feel.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Laverne Winstead Don Franklin Somerset GM Service Department
What do you like about our products and services?

Employees are very friendly and eager to accommodate their customers. Service and sales representatives are excellent

Report a concern   November 19, 2025 — Rated 10 out of 10 by Michael Enochs Don Franklin Campbellsville Service Department
What do you like about our products and services?

Thorough and excellent diagnosis of the problem I was experiencing. Friendly and honest employees.

Report a concern   November 19, 2025 — Rated 10 out of 10 by E.K. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

You were able to schedule our oil change and tire rotation very quickly. Then we arrived 40 minutes before our scheduled appointment and you were able to take us right on back. We also appreciated the friendly service. It was a good experience.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Herbert Duncil Don Franklin Bardstown - Service
What do you like about our products and services?

It looked like you washed my car and sprayed air refresher in it. I was pretty impressed.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Barry Biggs Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Gavin was great to work with and got awesome service from everyone. They also gave me the best value for my trade in!!

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Keeping you informed every step of the way. Fast and reliable

Report a concern   November 19, 2025 — Rated 10 out of 10 by B.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan with genesis service was fantastic

Report a concern   November 19, 2025 — Rated 10 out of 10 by Tabitha Howe Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Cat Kirby is the best! She makes buying a car seem easy and nonstressful

Report a concern   November 19, 2025 — Rated 10 out of 10 by G.Y. Don Franklin Russell Springs Service
What do you like about our products and services?

On time and no pressure

Report a concern   November 19, 2025 — Rated 10 out of 10 by Connie Burks Don Franklin Somerset GM Service Department
What do you like about our products and services?

You do what I need and do it with care I've never been disappointed Thank you 😊

Report a concern   November 19, 2025 — Rated 10 out of 10 by Rachel Boggs Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The staff went above and beyond to make buying my car a no brainer. From servicing and replacing a few needed parts to delivering my vehicle to me I have nothing bad I can say.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Danny Delaughter Don Franklin Somerset GM Service Department
What do you like about our products and services?

That your company uses genuine AC Delco products

Report a concern   November 19, 2025 — Rated 10 out of 10 by Heather Brady Don Franklin Campbellsville Service Department
What do you like about our products and services?

Blake and Gary are phenomenal to work with. Always accommodating and very knowledgeable.

Report a concern   November 19, 2025 — Rated 10 out of 10 by C.C. Don Franklin Monticello Service
What do you like about our products and services?

I like the fast service & friendly staff

Report a concern   November 19, 2025 — Rated 10 out of 10 by W.F. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Design of vehicles and they treat you like family!!!

Report a concern   November 19, 2025 — Rated 10 out of 10 by Leah Lind Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very happy with my purchase. Don Franklin’s staff took care of me and I love my new (used) car!! Thanks to all the staff, everyone I worked with was friendly and helpful!

Report a concern   November 19, 2025 — Rated 10 out of 10 by S.C. Don Franklin Bardstown - Service
What do you like about our products and services?

Very friendly staff and great to work with. Kept me informed and updated on all the developments and issues that I was having done with my vehicle

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.B.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

The service of kindness

Report a concern   November 19, 2025 — Rated 10 out of 10 by J.T. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Was on time and quick

Report a concern   November 19, 2025 — Rated 9 out of 10 by W.H. Don Franklin Ford - Service
What do you like about our products and services?

Friendly

Report a concern   November 19, 2025 — Rated 10 out of 10 by Audra Carmichael Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was very easy to make the appointment. Everyone there was very nice and helpful. Chris answered whatever questions I had. I was in customer service for over 30 years so I feel I know good customer service when I experience it and you all did a great job!

Report a concern   November 19, 2025 — Rated 10 out of 10 by R.E. Don Franklin London Ford - Service
What do you like about our products and services?

They give the best after purchase service in my opinion

Report a concern   November 19, 2025 — Rated 10 out of 10 by D.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

Good service and the people are friendly

Report a concern   November 19, 2025 — Rated 10 out of 10 by Joyce Floyd Don Franklin Somerset KIA Service
What do you like about our products and services?

The Service is Great…Treated very Nice!


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