Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   September 20, 2025 — Rated 10 out of 10 by S.F. Don Franklin Ford - Service
What do you like about our products and services?

Chad helped me Friday and such a friendly helpful person. He helped getting my car in quickly for services and I so appreciate the men that serviced my car.

Report a concern   September 20, 2025 — Rated 10 out of 10 by M.B. Don Franklin Bardstown - Service
What do you like about our products and services?

Good service, helpful employees. Accept credit cards without charging a surcharge.

Report a concern   September 20, 2025 — Rated 10 out of 10 by A.C. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Very good

Report a concern   September 20, 2025 — Rated 9 out of 10 by R.J. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone in service is very nice and helpful

Report a concern   September 20, 2025 — Rated 10 out of 10 by D.D.W. Don Franklin KIA Bowling Green Sales
What do you like about our products and services?

Friendly professional staff! Attention to detail! Great experience!

Report a concern   September 20, 2025 — Rated 10 out of 10 by R.H. Don Franklin Burkesville Service Department
What do you like about our products and services?

Great local service for oil change and tire rotation. In and out in less than 30 minutes.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Sherri Ray Don Franklin CDJRF Sales Department
What do you like about our products and services?

Salesman weee all friendly especially Niki Sumner. She was very friendly and made sure we were satisfied. The vehicle was very clean, and performs great

Report a concern   September 20, 2025 — Rated 10 out of 10 by M.S.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Friendly

Report a concern   September 20, 2025 — Rated 10 out of 10 by C.T. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Alex Hines delivered superior customer service. He listened to my needs and provided cost effective solutions while still satisfying my vehicle’s warranty requirements. He was upfront with cost and respected my time. My Telluride runs way better than before and therefore, I’m extremely happy with whoever worked on my vehicle.

Report a concern   September 20, 2025 — Rated 10 out of 10 by K.M. Don Franklin Burkesville Service Department
What do you like about our products and services?

Prompt courteous service team

Report a concern   September 20, 2025 — Rated 10 out of 10 by Faith Spires Don Franklin Somerset KIA Sales
What do you like about our products and services?

Ryan Sutherland walked me through getting the car and then showed me how everything worked. He took his time and did a great job. He also told me that if I had any questions to feel free to call him or come by and he would help me figure out anything I had questions with.

Report a concern   September 20, 2025 — Rated 10 out of 10 by G.D. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Special thanks, to Steven for his unwavering professionalism and customer service. It was my pleasure to work with someone who provides noteworthy customer service, which should be emulated all who are the business such as Service providers.

Again, hats off to Steven - keep up the good work.

Report a concern   September 20, 2025 — Rated 10 out of 10 by M.H. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

Sals rep ver friendly

Report a concern   September 20, 2025 — Rated 10 out of 10 by S.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

Everyone is very friendly. They are also very efficient!

Report a concern   September 20, 2025 — Rated 10 out of 10 by Timothy Humphreys Don Franklin Bardstown - Service
What do you like about our products and services?

The staff was very friendly and the service was great and pretty quick for what they had to do.

Report a concern   September 20, 2025 — Rated 10 out of 10 by B.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

They have good service told us about everything they did or needed to do and was very friendly

Report a concern   September 20, 2025 — Rated 10 out of 10 by Jessica Weaver Don Franklin CDJRF Sales Department
What do you like about our products and services?

I was having Trouble with my Expedition that I had only had less than a year. Eddie helped me to get it traded for something more reliable. As always, Michael Larkin knocked it out of the park with his salesmanship. He’s wonderful. Also was the first time dealing with Cody Charles and loved him too! We’ve bought many vehicles at DF and even when we’ve had trouble, they’ve always made it right.

Report a concern   September 20, 2025 — Rated 10 out of 10 by J.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

Good Service

Report a concern   September 20, 2025 — Rated 9 out of 10 by M.S. Don Franklin Glasgow Service Department
What do you like about our products and services?

Fast and good service.

Report a concern   September 20, 2025 — Rated 10 out of 10 by James Roan Jr Don Franklin Bardstown - Unsold Showroom Visit
What do you like about our products and services?

Everyone there goes above and beyond to make sure you get the deal you’re looking for.

Report a concern   September 20, 2025 — Rated 10 out of 10 by E.C. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Ease of booking

Report a concern   September 20, 2025 — Rated 10 out of 10 by Rick Elrod Don Franklin Lexington GM Service Department
What do you like about our products and services?

My service was done timely and as expected

Report a concern   September 20, 2025 — Rated 10 out of 10 by R.H. Don Franklin Glasgow Service Department
What do you like about our products and services?

it is fast and good

Report a concern   September 20, 2025 — Rated 10 out of 10 by A.H. Don Franklin Ford - Service
What do you like about our products and services?

Service writer, friendly, and knowledgeable I was in and out in a timely manner
Very satisfied with everything

Report a concern   September 20, 2025 — Rated 10 out of 10 by Angie Williamson Don Franklin London Ford - Service
What do you like about our products and services?

Service was great

Report a concern   September 20, 2025 — Rated 10 out of 10 by D.T. Don Franklin Auto
What do you like about our products and services?

Service was smooth and all areas were explained.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Mike Hall Don Franklin Campbellsville Service Department
What do you like about our products and services?

Did what I needed promptly

Report a concern   September 20, 2025 — Rated 9 out of 10 by D.S. Don Franklin Hardin County Ford Service
What do you like about our products and services?

Recalls were done in a timely manner

Report a concern   September 20, 2025 — Rated 10 out of 10 by M.Y. Don Franklin Ford - Service
What do you like about our products and services?

They both are great!!

Report a concern   September 20, 2025 — Rated 10 out of 10 by L.N. Don Franklin Burkesville Service Department
What do you like about our products and services?

I requested the technician check why my lane departure warnings were not working and he did not.


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