Customer Testimonials
Staff was incredibly friendly and didn’t talk down to me. Being a person who knows very little about how my car works, it was helpful and appreciated. I never had a doubt about the quality of the work, but having the details explained well is going above and beyond.
always a follow up survey.
Good experience, timely manner , great people !!
The service department is the best ever. Prompt professional service in a clean environment. Everyone is friendly
Everyone is professional and courteous. Diagnostics and work on my car is timely and efficient.
Friendly and informative.
Service is excellent! Everyone is very friendly and the service department had me in and out in no time.
Very quick and efficient time wise. Very helpful with what needs to be worked on.
David sales manager is a great guy. No ones pushy and it’s convenient to be able to see att Franklin inventory online and pull it to Bardstown to view.
Service was efficient and staff was very pleasant. Once the issue is diagnosed, they call with the recommendation and estimate for repairs.
I love my mower and I love my tractor, easy to drive and figure it out. Robert and the guys are very professional and great customer service.Thank you.
Leighton Napier and Tim Wells are the best in the business!! Have purchased around 30+ cars from these guys. They never let me down. Never!!! Leighton goes above and beyond to locate me vehicles optioned just they i want. Tim always makes me great deals. As long as these two remain at Don Franklin Ford London Ky i will continue to do business there.
Richard Litton
You do good work, scheduling is convenient, and service is done on time. Thanks!
I like the warranty
Great Salesman, No Hassle experience, Financing was easy, Thank you for taking care of us buying a new vehicle
Prompt and Friendly service
Staff seems to genuinely care about customers
Don was a great help!
Efficient, informative, and the price is fair.
Iv used that dealership for many years now and im a Toyota/ ford person but it seems to me Toyota has slipped in quality a whole lot over the past few years they need to get back to the V8 engine in the tundras and V6s in the tocama
Friendly and easy to work with on service issues.
I have been to 2 Don Franklin. Both did a great job. In campbellsville they fixed a warranty issue and found an issue which was fixed and corrected which saved me money and a big Hassel. I would recommend them to anyone looking for service or purchase!
Got me going in a timely manner .
The worker was very friendly, and He answered my questions about the recalls. This is the first time I ever used Don Franklin so can't say much.
Prompt, knowledgeable, friendly staff. Work is completed in a timely manner.
The quality of your cars and the way they drive.
I have no problem getting service done
Very courteous and prompt!
My whole family has bought their vehicles at Don Franklin. And I was next and couldn’t be happier. Dons people were super helpful and patient and getting your vehicle serviced was fast and easy
Good service