Customer Testimonials
very professional
I like the comfort and drive feel.
It quick, easy and convenient.
Sales person was excellent. I bought this brand because I have one and just love it
Everything
Fast and friendly!
Chris was great from start to finish. 10/10 experience
Great service
I have a 2018 ford escape. I purchased it over 3 years ago and i was told it came with Don Franklins power train 500k miles or 15 years war warranty as long as oil changes and warranty work is done through them. A month ago, I was driving and started hearing a grinding noise. I got nervous and went to turn around and bring the car home but when I changed gears, it would not move. Tried reverse and drive and nothing. Than my transmission fault light started blinking so I knew I had a big issue. I called Don Franklin Nissan and let them know what was going on and they advised I have my car towed. I was nervous because if the warranty didn't cover it, that would of costed me over 5000 dollars which I don't have freely to spend. My advisor was Alex and he was great from day one.. he called me when my car got towed there and let me know pricing and such to diagnose it IF the warranty didn't cover. 2 days later I find out it was my transmission. I needed a new one completely. He let me know the warranty company agreed to cover it as long as I have previous warranty work done that was suppose to be done prior which I quickly agreed since it was no where near what the cost of the transmission was going to be. once I agreed to the work and price, he let me know he was going to order the parts and get to work. It took a little over a week and a half or so since they had to wait for parts but once the car was done, Alex called me and told me it's ready to go. I paid for it over the phone and picked it up later and here we are a week later and everything is great. No issues and I'm so thankful they honored their warranty. Many places will claim they give warranty but when it comes down to it, they find loop holes to say you aren't qualified for it but Don Franklin Nissan honored their word and im soooooo thankful for them. I would recommend them to everyone and I will not buy a car anywhere else
Thanks so much to Don Franklin and Alex my advisor and all the technicians who fixed my car.
Always willing to share upcoming service ideas and cost in order to keep vehicles operating as they should.
Really was pleased with our salesman Dominic. Really the whole team was great.
Excellent customer service with sales and financing
The fast service of getting you in and the courteous and speedy service getting your vechile in and out quickly!
They take care of any problems you might have and make it right. Also good quality cars.
Everything. people are very nice and polite
In addition to selling luxury cars at a reasonable price, the service provided by Don Franklins Genisis regarding the two automobiles that we purchased was .
Ben handled the transactions in a very professional manner and was very knowledgeable about the vehicles. All in all, it was a pleasant experience.
They were very polite and helpful.
Explained my wait time and my price
The sales associate at Don Franklin Ford in Radcliff are amazing. They care about their customers
The car I got was great!!! Really nice clean-really eye popping experience! I love it!!!
Great fast service.
Transparent
Very informative, nice and friendly.
It was a good price for the service I had done
Services
Good vehicles, great personnel, excellent service department.
It was a very nice experience. Friendly & Fast service.
I was able to get an appointment really quick. Excellent service department.
Prompt professional service
Home Town people in good service
Everything