Customer Testimonials
Friendly folks
Jacob was very knowledgeable, patient and kind. He helped us resolve an issue we had been having with our truck for a year and half.
Professional, great service. Knowledgeable service department.
Friendly and informative staff
Our salesperson,Trey, was a pleasure to work. He was patient and kind as I tried to find just the right car for me. This purchase is our fourth Kia. I keep buying Kia's, because of the dependability and value of their cars.
I will say that the person named Showtime is why came back and bought a new Tuscon. He was very nice.
Sydnie did an amazing job helping me find my car. Everything was smooth and easy.
Products are excellent, salesperson was extremely helpful.
Quality of the staff.
The customer service is always helpful and friendly. I like the safety features, modern technology and reliability.
Very personable staff that treated us like family.
Great salesman easy to work with and very knowledgeable. Name was Lew
Love it
Fast , reliable, and reasonable
Quick and easy
The technician that worked on my car, First name removed, was great. Very professional and did an outstanding job.
Everyone is nice and the process is efficient.
Jen at service counter is the best
Friendly people and good service
Long time customer of Knox Ford now Don Franklin. First vehicle to my latest. Always feel like family when I visit and have never had any issues other than losing a warranty when owner changed. Not anyone's fault yet being treated kindly goes a long way. Great team currently and thanks again! -Jeff
Our sales representative was very kind and knowledgeable. She was patient with us as we weren’t sure what kind of vehicle we wanted to purchase. Since our purchase our vehicle has needed some repairs, the service department is very thorough in getting our issues fixed. Every person we have encountered has been very polite.
Everything
Fast and easy
I like everything about Nissan the service department is really good to work with. Tony is very good person to talk to he is very knowledgeable of his job and explains everything about your vehicle
Dyllan went out of his way to make sure we were taken care of and got the right car loans.
We bought our vehicle from Don Franklin and paid cash for it and they have taken such good care of the car and everything they have done to the vehicle,they have taken great care of,,we are very pleased with Don Franklin. Thank you. Name removed
Internet Tyler was outstanding in his response to my questions.
Sales force was quick to ask if they can help.
quick friendly
Customer service was great, staff was very professional‼️
Everyone is friendly and explains what they are doing to my vehicle. I never wait a long time.