based on 4374 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was friendly and answered my questions. Surgery went well, both the surgeon and anesthesiologist were great, and the nurses were very helpful.
Fast and attentive service.
The professional care given by your staff of nurses and drs.
Everyone was extremely kind, caring, & thorough. The entire experience was great from start to finish. Thank you
Initial intake at the front desk was fantastic. The staff was friendly, well organized and efficient. The nurse that took care of me prior to surgery Teresa was great. She took great care starting my IV, I can be a real hard stick, sometimes it takes 7 tries, she got it first time. The Anesthesiologist took all of my information quickly, I requested to be put under slowly and awakened slowly, he did a great job, I had no issues. Dr. Beckman gave my wife all of the information from the procedure in a clear and understandable manner...I couldn't have asked for better care. Dr. Beckman is great.
Everyone helping me from the receptionist to Nurse Summer, who made a painful stick not so painful, thank you. The anesthesiologist spoke with me and made me comfortable with the process and answered all of my questions. And of course Dr. Taylor has done a great job from our first meeting through the surgery. All the staff were great and thanks to each and every one of them.
Wonderful experience! Everyone was very friendly and helpful from start to finish. I would definitely recommend this BSW Medical Center to anyone needing a medical help in the near future.
Very great service from labor and delivery to postpartum.
Everything
All good thanks
You got me in and out quickly
Service, nurses, facility and care
Very professional, extremely knowledgeable and will converse at an understandable level - breath of fresh air. Giving off a warm feeling that they truly care about you, like family, 10 of 10 from us.
Great nurses and surgeons
Everyone here was wonderful, from check-in to post op. My nurse, Rachel T., was so caring and fun to talk to, and helped put me at ease.
everyone friendly and caring
All staff was very pleasant, took my husband in right and helped him with his pain, also noticed facility was very clean. Thank you all.
Quick check in , friendly staff, great communication, top notch care.
Excelente atención lo recomiendo al 100 % satisfecha con todo el personal muy excelente hospital
Kind staff. On time.
It was a great experience attended by extremely professional people who took great care of me. Tanner was our assigned nurse and could not have been more pleased.
The nurses during delivery were excellent
However postpartum can be improved
Workers were very kind & helpful. Explained everything very well. Didn't have to wait too long.
It allows me to deal with multiple doctors
Everyone was friendly and efficient.
Pros: nurses. They are the best part of the experience. Their professionalism, and friendliness helped through any tense time.
Cons: the hospital staff aren't educated nor encouraged to follow a birth plan. I had a gentle C-section birth plan and most important items were ignored or dismissed as “not true”. It broke my heart to see all of my plans go away with this being potentially my last pregnancy. The worst of all, this is the place I HAD to choose due to my insurance. Positive reviews helped ease my anxiety about the whole ordeal only to be disappointed.
Also, please stop harassing patients for copayments before their service is rendered.
The staff was great throughout our stay.
Everyone was friendly. No waiting time.
The reception staff, nursing staff & radiology tech were all wonderful . However, I felt totally dismissed by the doctor. I’d had an ESI a few days before & I was experiencing an intense headache with vision loss & ringing in ears. I contacted the Dr that did the ESI & she told me to go to ER & even gave me her cell number to give to ER doctor.
ER doctor examined me, said I wouldn’t have a reaction to an ESI 3 days after the shot. Gave me zofran & morphine, offered a CT. I asked her to please call the doctor that did the ESI. A couple of minutes later a CT tech came in to take me for CT. After the CT I was given instructions for nausea & ‘common’ headache & sent home.
Two days later I was no better. Went to my primary care physician who immediately sent me to a different ER & they clearly stated that I could have a spinal headache with spinal fluid leak & might need blood patch.
Very unhappy that the Baylor Frisco ER dismissed me after I continued to try to advocate for myself.
I’ve always been very loyal to Baylor healthcare system, but that is coming to an immediate end after that ER visit, which is really sad that one physician ruined it while everyone else I came in contact with was exceptionally friendly & professional.
Everyone was friendly and professional.