Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2327 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was cheerful and very helpful!

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, helpful staff. What stood out the most to me is that everybody seemed to like each other and there was a healthy culture on display

Report a concern   September 24, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I'm please with the services

Report a concern   September 24, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone was professional, very courteous and good at their job.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

We had an amazing experience. This was our first baby so we had no idea what to expect, and we had some amazing nurses who really made us feel cared for. Emely was a stand out in labor and delivery, we were lucky to have her for two nights and during the birth of our son. And she was an integral part of the whole process and in making me feel comfortable and cared for. All of our nurses in labor and delivery and postpartum were amazing and really helped us through the process.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The ER physician was great.

Report a concern   September 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything!!! All staff were very friendly and kind

Report a concern   September 23, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency and friendliness of the team

Report a concern   September 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff was so wonderful

Report a concern   September 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very attentive team and extremely thorough. I appreciate the call to check on me after my release. My nursing team and Doctors were so friendly and helpful. I appreciate the service I received.

Report a concern   September 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very good services and taking care of the patients

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast and efficient. Very pleasant convenient location.

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

prompt service

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was caring and thorough. It was a pleasant experience.

Report a concern   September 22, 2025 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Dr. Ricks and everyone in the OR Room, KC (L&D), Ashleigh (Post Partum) and Irene (Post Partum) were the only people that cared and did a flawless job. The nurses in Post Partum (other than the two amazing ladies mentioned), lacked empathy, concern and I had to hit the call button just for a rude lady to answer it and seem annoyed when I needed anything. Facility is amazing, staff is horrid.

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The professionalism of the staff, their attentiveness, and their ability to put one at ease prior to the procedures. Thank you!

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very kind and understanding

Report a concern   September 22, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly staff.

Report a concern   September 21, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

The stuff there is arrogant especially Dr Charles ,doesn’t even talk to patients,short and out .Go to other ERs before you go here .Not worth it

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, timely, detailed, knowledgeable, professional.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, timely, clean & friendly. Not to mention top flight medical treatment & staff.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone who I came into contact with was so kind and treated me extremely well.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is very nice and I would definitely recommend going to Baylor, Scott and White.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff treated me like family took great care of me and my husband who was there with me made sure we had everything we needed and care you could tell was just amazing and that they truly care about what they do

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

professional and friendly, first pregnancy and they made it the best first experience. Thanm you so much for everyone that helped me recover and made me feel safe

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I received outstanding care from the entire team….from front desk check in until I left. Everyone was top notch, friendly, responsive and excellent at their job. My favorite hospital.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized and I was able to stage smoothly for my surgery.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital is inviting
Everyone that I saw starting at the front desk,
Prep room, operating room
and discharge —all great

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Extremely attentive, caring, and thorough...the way an ER should be in the event of an emergency...thank you very much!

Report a concern   September 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is friendly and helpful


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