What our patients think of us!

Efficiency of the staff, how inviting, the comfort and pleasnt of the waiting area.

Attentive care

10

All teammates were very helpful and respected.

Very respectful and professional .

I had a list of my medications but the girl at the reception desk said I had to list the medication on the form. Most places say that the printed list was helpful.

The best nurses during pre-op! 10/10!

I am writing to formally raise a concern regarding my experience with Tasha Sanders, Financial Counselor in the Business Office at Baylor Scott & White Medical Center–Frisco.

My overall hospital and medical care experience was good. However, my experience with the Business Office and billing process has been extremely frustrating.

Initially, Tasha Sanders informed me that I needed to make an upfront payment. I felt pressured to make the payment because I was told that if I did not pay, I would not be able to proceed with my scheduled induction. Given that I was preparing for delivery, this put me under significant stress and left me feeling that I had no choice but to make the payment.

I am now facing another issue with the same billing department. My Cigna indemnity insurance claim (Reference #4257) has been unresolved for almost two months. Cigna rejected the claim because the provider’s Tax ID (TIN) could not be read on the submitted documentation.

I contacted Tasha regarding this issue. I was informed that the TIN information needs to be obtained through the hospital and that when the insurance team contacts her, she would provide the appropriate form containing the required information. I was also advised that the UB-04 documentation/form is still pending.

I have been continuously trying to coordinate between the hospital and Cigna, but the required information has still not been provided, and my insurance claim continues to be rejected. I have already provided Cigna with the hospital representative’s contact information and asked them to coordinate directly.

This entire process has been extremely stressful and has been going on for nearly two months. I do not understand why obtaining the required billing documentation and submitting the information to the insurance company has taken so long.

I respectfully request that Baylor Scott & White management investigate this matter, review how my case was handled by the Business Office, and help ensure that the required TIN and UB-04 documentation are provided to Cigna so my claim can be processed without further delay.

I appreciate the medical care I received at the hospital, but the billing and insurance-support experience has been very disappointing and has caused unnecessary stress. I hope management will take this complaint seriously and help resolve the matter promptly.

Everyone Rey cheerful and helpful

Dr needs better beside manners

With something like childbirth it’s scary from the start. In my case my blood pressure caused me to have my babies early. The staff is amazing, comforting and very helpful. Im not just speaking on the medical staff, everyone (cleaning, cooking, the people that did different testing for newborns, everyone). You can feel the love in the building.

Promptness, professional, kindness, next day follow-up.

We appreciate the kind and efficient treatment we receive when we go to BS & W ER.

Prompt, got the mri results within an hour

Friendly, courteous interaction with patients/family

I'm 42 years old. Never had a surgery before. Suddenly, I needed one. I wasn't scared, but there was a level of uncertainty as the time drew near. The check in process went very smoothly. My pager eventually went off and I was taken to my surgery prep area. Anesthesia and surgery and post surgery came and went in what seemed like a blink of an eye, and I was on my way home just a couple of hours after I arrived to the facility. Every single person I had an interaction with (impossible to retain names as there were many) was exceptionally pleasant and comforting without feeling like they were trying to be comforting. But they were confident that they would handle my visit the best way it could be handled, each in their own way. What's routine for them is far from routine for the new faces they see all day long. They all put me at ease and did what they said they were going to do for me during my time there. I can't express how grateful I am for how this experience went for me. Thank you, to all involved, seen and unseen, for making my visit a very pleasant one, all things considered.

Everyone was great!

My visit was prompted

The physician and staff were very knowledgeable, efficient, and kind.

Everyone was kind and helpful.

Prompt and professional service across all areas. Detailed explanation for the situation, procedures and next steps

The admitting personnel and nurse Alicia were wonderful, but not impressed with Dr. Kara ?, at all! I had been running fever for a week and taking amoxicillin for a supposed positive strep test. I knew something wasn’t right. I was very sick and every “self-help medical website” said I should go to the ER. I did and she treated me like why are you here. In fact, she said “ what do you want me to do for you”, sarcastically. After giving me fluids and doing bloodwork she said I was under dosed on amoxicillin and that my white blood count was coming up. (I had told her what it was from an urgent care visit). She gave me a copy of my bloodwork and when I got home I realized there were several things that were marked “abnormal”, and she never mentioned those. When I looked them up, they were all related to my liver. Thankfully, I was able to get into see my primary and I showed her those things and she ordered more detailed bloodwork. I ended up being hospitalized a couple of days and still waiting on some test results for a complete diagnosis.

Failure to explain cost of care yet running a huge bill

Staff was courteous, helpful, and friendly. Services were thorough, well scripted and organized. Post op was unusually well staffed and attentive. Great folks!
Special thanks to Summer, Nicole, and Taylor.
First name removed C.

Friendly and informative nurses.

Everything they took care of mee

everyone was so helpful and made our visit so easy.

I felt extremely comfortable and safe from beginning to end. I had the ultimate trust in the entire staff. And, that's important when you're undergoing surgery that could change your life. Thank you, Baylor Scott & White.

This is the good hospital and the staff’s very nice and the nurses very very nice and lovely

Professional, concerned, knowledgeable ataff