Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4611 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility. Efficiently operated. Staffed with the friendliest most professional people in the entire area.

Report a concern   October 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

friendly and first class service

Report a concern   October 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses Gretchen and Dan were the bes, attended to my needs and cared about my comfort. Thankss

Report a concern   October 8, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

So smooth and effortless

Report a concern   October 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Punctual, friendly, professional

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was checked in a room within 5 mins.
Nurse and doctor were very nice and kept explaining to me the steps they are following.

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff were so nice and friendly.

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Outstanding service. Nurses Rebecca, Andy, and Gretchen took care of me. All three were exceptional!

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It what’s needed for my medical care

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient and pleasant. Good people.

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They took good care of me and my newborn

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very kind and professional.

Report a concern   October 7, 2026 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Mean staff

Report a concern   October 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone from admission to discharge was so nice and caring. Love using beepers for patient privacy! The main waiting area was so comfortable. Summer, my admit nurse was great. Shannon, my discharge nurse was amazing.

The only improvement would be the software. I was able to print my med list with a few clicks from my phone in Epic, but there was no patient portal to enter it for Meditech. All of the admit nurses were using paper for patients home meds.

Still we were very impressed and felt like we were in good hands!

Report a concern   October 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were all so kind

Report a concern   October 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The culture here is unlike any other surgery center I've experienced. I can tell from the tenure of the employees, there is very little turnover, and that tells me the team is happy - and it shows in their patient care.

Report a concern   October 6, 2026 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I was made to wait almost 2 hours past my appointment time. reasons were provided afterwards which were not helpful. It was really frustrating that there was ZERO communication during the wait.

Report a concern   October 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff, very clean, Doctor was very friendly!

Report a concern   October 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility, excellent customer/patient care. Would highly recommend to everyone. Great experience.

Report a concern   October 5, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Dr Dryden is very rude and dismissive

Report a concern   October 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Small facility, very attentive staff, clean and new feeling. Very friendly lobby staff! Great experience

Report a concern   October 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting in emergency room

Report a concern   October 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The check-in by phone appreciated as I don’t like doing it on-line. Your nurses who assisted me were wonderful. I like Dr Beckman very much. She gave me a thorough explanation of my results afterwards. I appreciated the pastor who prayed with me before my procedure. The anesthesiologist gave me an explanation before my procedure about the sedation I received. Overall, everything went smoothly. Thank you.

Report a concern   October 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The waiting room at the entrance was beautiful, and the staff was very nice and welcoming. Once I was taken back for my procedure, I felt very well cared for by my nurse, and the anesthesiologist had such a great manner about him. I truly felt like I was in very good hands.

The care I received after the procedure was also excellent, or at least as much as I can remember while recovering from anesthesia! 😂 The entire process was very professional, organized, and reassuring. I would definitely recommend this facility and staff.

Report a concern   October 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great people...All I met!. Nice facility. Efficient and professional.

Report a concern   October 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very accommodating at the reception area waited on quickly. Nurses were outstanding overall really good experience with the staff from the start to the finish doctor communicated what the procedure would be what I needed to do after.

Report a concern   October 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and friendly service from skilled professionals

Report a concern   October 3, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent medicos with proper care , effective communication and focused attention .

Report a concern   October 3, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything. I had amazing L&D nurses, postpartum nurses, and baby nurses. Everyone was so kind, helpful. Plus the room service meals were super convenient.

Report a concern   October 3, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very quick service and staff was great.


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