based on 4125 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Time there was a long wait
The staff that handled check in, prep and surgery were professional, organized and knowledgeable.
Dr. Ingall is very good and I would recommend to others in need of an orthopedic surgeon.
Thank you all so much!
Beautiful hospital, very clean and welcoming. Staff is very friendly and competent. My experience was wonderful
This Labor and Delivery stay with BSW Frisco was most probably the best service and experience a new mother can ever get. I am truly appreciative and amazed at the level of the attention to care the Doctors AND especially the great team of nurses provided. My newborn and I had a round the clock care from the pediatric, nursery and postpartum nurses and valuable lessons from the lactation consultants to help me effectively feed my baby with the breast. I cannot recommend BSW Frisco enough to my friends who will be giving birth soon.
Everyone at urgent care is so nice to work with. Very friendly and service oriented.
Everyone was very friendly and seemed quite efficient.
Easy and efficient check-in. Nurse was very informative and empathetic.
Fantastic.
Kind and immediate response.
Faith in registration made it so easy to check in and Diane and Beau are amazing nurses. Dr Lee took fabulous care of me as well!!!
Everyone is very friendly and nice
Everything schedule ....all personnel very professional
It took time to get the discharge papers and I had to wait for quite some time even though there weren't any complications.
The thoroughness and staff professionalism and level of care.
Very prompt and efficient check in and treatment. That is the key to any hospital or emergency room. Do you have to wait forever, or can you get in quickly? With efficient processes with up-to-date technology, with enough staffing to get treated quickly and fairly. Baylor Scott and White did that exceedingly well.
The nurses & Dr. Vu were amazing and attentive!!!!
Very friendly and helpful staff and nurses
Seen within 30 minutes of arrival
Not crowded. Good customer service at front desk. Good care.
Everyone seemed to love their job and was 100% competent. They showed a true interest from the front desk on
Well organized
Easy check in
Friendly
Knowledgeable
Adequate parking
Great doctors
Kind and efficient.
The people there, from the receptionists to the nurses, aides and doctors were all helpful, cheerful and efficient. They made what is generally an unpleasant experience bearable.
the pain is gone
The nursing team is the absolute best!! They are knowledgeable and very kind.
Baylor Frisco is my facility of choice. The lobby is clean and comfortable-- important since on this visit I had to have a driver, who would wait in the lobby. My nurse was exceptional-- competent and compassionate. I have very difficult veins, and he was very skilled, getting the catheter in one try-- and in my hand no less. This visit was for a colonoscopy, so needless to say I felt like crap (pun intended) but every single person was patient and kind, making things as easy as possible for me as a patient. They explained things clearly and proactively asked if I had any questions or concerns with which they could assist. Everything operates smoothly, and professionally but there is still a nice human factor to the way things are done.
Nurses have been super helpful and came right away when I had questions
Very capable and professional
Excellent attention and care, made me feel good and save.
From the time I walked into the facility until the time I was discharged, I was treated with so much dignity and respect. My questions were all answered and I did not feel nervous at all. The nurses and doctors were very attentive and asked how I was feeling and if I needed assistance with anything. They also called my medical transport service to ensure my discharge from the hospital went smoothly. I received a personalized greeting card from the staff and each medical professional signed it. It made me feel like a welcomed guest. Thank you for such a great experience and bedside manners. Dr. Clyde Collins was so very personable as well and I did not feel rushed when asking or having questions answered about the procedure.