Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8122 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went as planned and I appreciate the attentive nursing.

Report a concern   October 20, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

The wait time once I was in the exam room was way too long. It appeared that there was not an abundant of patients in the clinic other than me. And the PA that saw me was not very convincing with my diagnosis regarding my rash, which was the primary purpose of my visit. After following up with my PCP, his diagnosis was incorrect. He did prescribe an antibiotic and steroid that did address my upper respiratory infection successfully.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone and everything
smooth and easy process

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great environment, friendly staff, very prompt.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and efficient! Everyone is friendly and professional.

Report a concern   October 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Courtesy, respect, quality of care.

Report a concern   October 20, 2025 — Rated 1 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I feel like I was shrugged off by the doctor. Asked did i want tetanus shot because of a puncture wound, I said yes. I never received the shot. I just left & went elsewhere

Report a concern   October 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was great. Thank you all for doing what you do.

Report a concern   October 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Close to my home. Always nice people.
Doctors very nice and helpful.

Report a concern   October 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was very professional.

Report a concern   October 19, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Not crowded, efficient

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Personal service and care.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff were all very welcoming and professional.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great people and good service

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Pleasant and helpful staff. Clean facility.

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized
Clean environment
The people I spoke to were very polite and helpful

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Ok

Report a concern   October 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is very friendly...and everyone is more than happy to make my money!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff great service

Report a concern   October 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility was wonderful and the staff was amazing.

Report a concern   October 17, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All was a great experience! From the check in to the procedure and the recovery. The facility was clean, food was good and the nurses and staff were phenomenal.

Report a concern   October 17, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Timely professional nursing staff.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt and professional.

Report a concern   October 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was great from the time I checked in to pre-op to surgery to post-op to leaving.

Report a concern   October 17, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Prompt, efficient, hospitable and kind.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff was very nice

Report a concern   October 16, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency

Report a concern   October 16, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing nurses and food

Report a concern   October 16, 2025 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

There was only one employee at the main check in desk. It took me almost 45 minutes to get checked in as he kept getting interrupted. My Dr called the main check in desk to see if I had even arrived at the hospital for my procedure. I had arrived early, and it took so long to check in that my Dr was about to mark me as no show. Fortunately, the dr called down to the main check in desk and they confirmed I was there still trying to check in. No fault of mine. I arrived early with all the documents and information they needed. Not a happy camper.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional. Friendly. Prompt. Clean


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