based on 9099 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent Service and treatment and care from everyone, thank you
Providers offer excellent care with competent and friendly staff.
I waited for more than 3 hours, few nurses did visit but a doctor never came, and then shift changed and again I just heard that since there are high numbers of patients, it will take some time for a doctor to come.
At last, I just asked a nurse to put a bandage and so I could go.
Very friendly staff and well communicative.
Amazing treatment.
It was incredibly efficient.
Great people very good staff
Nurses and doctors were incredibly kind!
Kindness shown and professional emplouees
First of all, we are trying to get in touch with the patient liaison to no avail. We would like to discuss our negative experience with someone but so far no one has reached out to us. You can reach us at Phone number removed or at Phone number removed.
I am writing to formally log a complaint regarding the unacceptable level of care my daughter received during her recent emergency room visit. As her advocate, I am deeply concerned by the provider's failure to recognize clear clinical red flags, fully review trending laboratory data, and address an acute risk of Refeeding Syndrome.Key Failures in Clinical Assessment & Care:Failure to History-Take or Screen: My daughter presented significantly cachectic, pale, with distinct malnourishment markers (dark circles under her eyes). We explicitly stated she had been in a state of starvation for three weeks, causing severe secondary gastrointestinal distress upon attempting to eat. The physician failed to perform a basic nutritional assessment or screen for an underlying eating disorder.Inappropriate Treatment Plan: Rather than addressing the systemic root cause of her starvation, the physician blindly prescribed an antibiotic for diarrhea, entirely missing the physiological context of her symptoms. Furthermore, she was given standard Normal Saline rather than electrolyte-replenished fluids, despite her clear depletion.Neglect of Trending Lab Values: A week prior, her potassium ($K$) and sodium ($Na$) were already on the low end of normal. The labs run during this ER visit showed both values had officially dropped below normal limits. The provider failed to acknowledge this downward trend or address the presence of proteinuria (protein in her urine). I was only made aware of these critical values because I explicitly requested the lab printout myself.Dismissal of Refeeding Syndrome Risk: Most alarming was the provider’s response when I specifically raised concerns about the high risk of Refeeding Syndrome during nutritional reinstatement. The physician explicitly stated, "I don't know what to do," yet made zero effort to consult a colleague, a supervisor, or a specialist on call.Conclusion & Required ActionDismissing a starving, electrolytically unstable patient with an antibiotic and a lack of clinical curiosity is a severe failure of diagnostic protocol. This provider requires immediate targeted training on identifying nutritional crises and managing electrolyte imbalances safely.I expect a prompt response from leadership, Risk Management, or a Patient Advocate to discuss how this case will be reviewed and handled internally. Please contact me at your earliest convenience at Phone number removed.
The doctor didn't take time to explain to me what was wrong other than it is colitis and "it is not in my head" and what medications I would be given. One of the nurses who answered the buzzer whenever I had to use the restroom was a bit rude. I asked her if my toddler who just had diarrhea could possibly have what I had and if I should get him checked out and she rudely said I know nothing about your case. When I asked again, she said we are not a pediatric facility but I will ask the doctor but never did.
Brittany and Bo were were kind and attentive though and we appreciated them.
Everything everyone was great
Quick response and professional care, detailed instructions on how to proceed.
It was open at night., and not to busy.
Had no idea what to expect giving birth to my first baby! The nurses and staff here made it so much less terrifying and were just so amazing all around! I seriously couldn’t have done it without this staff. Will be back for baby number 2!!!!
Staff
I like the hospital. Nursing is great
The group of nurses, the Nicu team and the special attention in every moment, and the delicious food.
I was admitted immediately. The staff listened to me attentively. Everyone was pleasant and professional. It was great
Everything
You have many specialties and locations
Efficient and friendly
Excellent
The staff was friendly and accommodating. Everyone Wanted to help
Nurses, Drs, staff caring and reach out prior and after surgery, ER staff and wait times
Honestly not sure where to begin. The surgery I had itself went great, and it’s healing great. However how this hospital runs its administrative, business, and insurance side is something out of a Black Mirror episode. Getting told one thing, then researching and finding the exact opposite on their website. They told me LESS than 24 hours before my surgery what my self-pay cost was going to be. Not days before, not a week, less than a day before. They have no copay, or payments options for you and their “policy” is the patient has to pay for all procedures in FULL and BEFORE their upcoming surgery. They had me on the phone trying to get my card information to pay $11,000 out of pocket. The only option they have for patients is to register for a credit card, run a hard pull on your credit and now be in credit card debt. Also, they said they didn’t accept my insurance but then later found out they did. To make things more difficult, it is VERY hard to get someone on the phone when you call. My insurance representative tried calling Baylor Scott in Frisco for DAYS before my surgery to get my insurance information sorted so I wouldn’t be stuck paying over $10k. They never answer their phones, for a hospital, that is quite insane and utterly unprofessional. Since my surgery, I have been calling daily to receive an itemized copy of my estimate (that states what exactly I paid for) and again no one answers any line and I have to leave messages. I really want to talk to a manager there to learn more about this “policy” of theirs. This was my first time having surgery in my life, and I have full coverage insurance through UnitedHealth, and the whole process was incredibly stressful and draining when I should have been resting before my surgery. I would not recommend this hospital to anyone unless they know how to work the system because this is a hospital that strives to collect, not treat.
Things were great except for the nursery and it's staff. They did not communicate well among each other or with us. Some seem judgemental and dismissive. Neglected to inform us that they can take the baby for mum and dad to get needed sleep. Information was given in a disorganized way. Everyone coming in and give information and asking the same questions which clarified lack of communication in the nursery with every shift change.
They can have written material and covering important information in an organized way. Giving a schedule of what tests need to be done and approximately when. Keep the line of communication open between nursery staff as well as well mum nurses so the care can be wholesome and complete.
The facility and staff were great. Easy peezy.
The ER had no patients in the waiting room. I brought my 97 year old father in for a rash that we thought was from taking Creon (for pancreas).
The prescription instructions said a rash was a severe reaction and to get immediate attention.
We saw the 1st nurse (Brittany) very quickly. She set the tone for the entire visit by her sour demeanor. She was cold, impatient, and somewhat rude. She said the rash was not from taking Creon but she would still have the dr look at it. She took his BP which was 172/99 and left the room. I noticed the high BP and went to retrieve her and she said she would take it again in a few minutes. Nurse Brittany could use some coaching on her ability to deal compassionately with diverse clients she will see in an ER.