based on 8122 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clarify/Confirm arrival time in your pre-admission emails and notifications. I asked about this and the patient in-take person (at the time of my arrival) said that is something the physician/surgeon should be providing to you. Not a good answer from BSW Medical Center Frisco. Your expecting a patient to pay all their co-pays, pre-paid costs, etc., and you can't even include an arrival time in your notifications??? That's sad.....Name removed - Phone number removed.
Everyone was so friendly and professional. The hospital was well organized and clean.
The staff and technicians & Dr are all friendly and great
Was so impressed with the fast check in process (she was wonderful - didn't get her name); Adam was great; he was the nurse the first time there; Robert was the nurse the second time around. Dr Janecek was awesome. So glad I chose this facility.
Personable staff that explained everything that was going to happen starting from the front desk, to Teri B who prepped me, to the anesthesiologist to the doctor and finally the post-surgery nurse.
The nurses and staff were all so friendly and knowledgeable. They made me feel comfortable during my time at the hospital.
Clean environment and friendly staff.
The staff and facility were great.
Very personal and quick
Great facilities and staff
Very friendly people. Well-organized.
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A+ service ... everyone was extremely friendly and knowledgeable. Answered all of my questions. Really appreciate everyone - took great care of me/us!
Facility was wonderful, but communication on what was going on was very unclear.
Friendly, attentive and on task
Doctor Taylor is an amazing man and doctor. Every individual that dealt with me was courteous and professional.
Quiet location, thankfully since I didn’t feel well. I was seen almost immediately, attended to by a MA, RN and then a NP, who was able to diagnose my condition and get prescriptions sent to my pharmacy before I got back out to my car! Amazing teamwork! Excellent diagnostics as I have a past history of bronchitis which is what I had self-diagnosed before arriving at your location.
The customer care from the staff is phenomenal.
Good listeners , answered questions , and good discharge info !
Efficiency, expertise, caring attitudes, follow up after surgery, kindness.
My visit to your ER was better than I could have expected it to go, compared to 2 other ER visits I have had to make in past 10 years to different BSW ER. Perhaps because it was Friday late afternoon but there was only me and one other who came in behind me. The staff behind window was a pleasure dealing with and check-in was very smooth and efficient. RN Alex assisted with escorting to room, told me had process would flow (which it did accordingly) and Dr. Le the attending physician who checked me was a tremendous delight. He provided confidence in gently correcting my own self-diagnosis, explained exactly what they were going to do, performed as stated, and all-in-all I was released after 2 hour stay - a case of under-promising and over-producing. As far as I'm concerned, the entire event was a success in educating and greatly setting set me at ease. If I ever have to visit an ER again, and I have a choice in matter, then BSW Frisco is where I'm heading. Thank you to all who I encountered that afternoon/evening!
Professional and courteous services
The staff were caring and considerate. They made sure I and my family were well informed and they took great care to make sure I was comfortable.
Very friendly and thorough in my time of need. The nurse Alexandra was caring and comforting while I was in pain. Dr Dryden was engaged and truly cared that I felt better
All of the staff were kind and very helpful.
The care was thorough.
Make itemized billing easily accessible or send it to us. I have been calling and emailing and cannot get it sent to me! And you can’t make it easy and have it accessible through the BSW portal app. Being BSW and not having appointments there, or paperwork or any of that is an absolute pain.
Everyone is always so kind and very attentive
The staff and food are fantastic:)
Everyone from the information desk to the Dr's and Nurses. We're very helpful and informative walking step by step through the process of the surgery. And overall care. Thank you so much
Everyone was so nice and helpful here