based on 4612 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent
The nursing team was absolutely amazing and I could not have gotten through delivery without them.
The entire process. Everyone involved was very professional.
Profesionalismo
Very knowledgeable staff
Very organized
September 26, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Solved the problem, friendly and understanding
Comforting and cheerful people
everything was top notch. Christy was wonderful for pre op.
Love the people and liked the facility
Staff at all levels were professional and knowledgeable. Courtesy and concern for my care and comfort score a 10.
Maintain the Momentum!
All medical staff was outstanding. They were genuine, kind and made you feel comfortable.
September 26, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
fast and complete. Friendly. Great to have in the neighborhood.
September 26, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone was very nice and explained everything.
Everyone was very professional and kind . Explain everything in detail
EVERYONE FROM PRE-OP, REGISTRATION, SURGERY PRE-OP, SURGERY, TO SURGERY POST OP/RECOVERY WERE FANTASTIC, COMPASIONATE, CARING, INFORMATIVE, EFFICIENT, AND HELPFUL. YOUR BAPTIST CHAPLAIN PASTOR TAE (SP?) WAS EXCEPTIONAL WHEN HE VISITED ME IN PRE-OP. I'M ROMAN CATHOLIC BUT HE PRAYED WITH & FOR ME MAKING ME FEEL RELAXED AND VERY CONFORTABLE PRIOR TO MY SURGERY.
OVERALL, THIS WAS AN EXPERIENCE THAT WAS MUCH BETTER THAN I WAS EXPECTING. SUPER CARING PEOPLE THROUGHOUT THE ENTIRE TIME I WAS AT BSW-FRISCO.
PLEASE COMMUNICATE THIS TO YOUR GREAT STAFF. THANK YOU VERY MUCH!!!
Staff was very cordial and professional
September 25, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
It was clean, the workers was very professional, the doctor seen me so fast and everyone made me feel like they was concerned about my health.
from check-in to taking care of me throughout my procedure - everyone was courteous and helpful. Just the way it should be in a hospital.
Very friendly and attentive
everything
September 24, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
I have gone there a couple of times. They get you in quickly. They are so nice and kind. I will not go anywhere else they are the best around
The professionalism and expertise of the staff is superb! I would particularly mention the nurse, Kevin, in the pre-op area who prepped me for my procedure. I regret that I didn't get the name of the nurse in recovery who was also excellent.
It was very organized and the staff was very informative and friendly.
September 24, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
They took very urgent and faster responded
Everyone was very nice and profesional. I was put at easy the whole time i was there.
September 24, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very professional and caring about their patients
Genuine care and concern for patients and family .
September 24, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
The best ER I've ever been to, they're quick, efficient and professional. Hopefully you'll never need their services, but if you do, this may be one to try.
Very professional & punctuation
September 24, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone there was professional, courteous, thorough, empathetic
Excelent