based on 4124 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was top notch . Rachel our
Pre Op nurse was an angel . She puts Care in Health Care literally. Patty Nicole and Bella were all great also. Patty put me at ease w her sense of humor when answering why I had to take off my underwear too.
The care team is fantastic— always feel very taken care of when there!
Great care from staff, beautiful hospital!
Staff is extremely helpful and caring, facility is well run.
All the staff was polite and knowledgeable
Professionalism, care, cleanliness and quality of service. Smart doctors indeed
Friendly staff with good clinical skills
Great nursing staff, I was treated like a guest in a high end hotel!
Labor, delivery, and postpartum at BS&W was an absolute dream! The nursing team was phenomenal (Dawn and Lisa in labor and delivery were soo awesome!) and the whole experience felt like a hotel resort stay. Thank you for making my birth experience such a positive one!
I came to the emergency department with a severe migraine that needed immediate treatment. Despite being admitted quickly, no doctor came in for over 30 minutes because it was the middle of a shift change. I have been admitted here before for the same issue, and the hospital should have had a record of the treatment and medications used previously. Instead, I was repeatedly asked the same questions by the nurse, another nurse, and then the doctor, even though this information should have already been available in my chart.
Because of this, my treatment was delayed for about 45–50 minutes, and the medication I was given this time was different from what was used before. While the migraine itself was eventually treated, I was left with shortness of breath as a side effect of the medication. Despite this, the doctor discharged me without fully addressing the new symptoms.
Overall, I felt rushed, overlooked, and not properly cared for during this visit. My doctor, Kara, did not seem attentive or demonstrate the level of care that a patient in severe pain deserves. I hope this feedback helps improve the experience for future patients.
Everything was first class and very prot!
Friendly staff
Wonderful facilities
Great waiting area
Every thing was good
Great customer services a nurses
Professional.
My recent surgery experience at Baylor Scott & White – Frisco was exceptional. From check-in through discharge, every step of the process was smooth, well organized, and reassuring. The entire team consistently put the patient first, and it truly showed. The doctors and staff were knowledgeable, attentive, and genuinely caring. I’m grateful for the world-class care I received. Thank you to everyone who played a part in my visit.
The staff was very nice very friendly and professional. The facility was nice clean and very accommodating
Beautiful facility, exceptionally clean, and a friendly staff! Excellent!
Great staff! Everyone was nice and accommodating.
The facility and staff were great. The only reason I would not recommend it is that we live in McKinney and it is a bit of a drive to get there.
No waiting Friendly staff
Everyone was great! Helpful, kind and on their game
All good. 👍
All of our encounters with our day and night nurses as well as the nursery nurses was fantastic.
Great facility. Always on time and very thoughtful and attentive to everything you need.
Friendliness of everyone I encountered. Everything was handled efficiently when I was there.
All staff interactions are friendly and professional. Provide thorough explanations of steps and procedures.
No wait time, and the staff from walking in the diet to being discharged was an excellent experience considering I had to visit the ER!
Keep up the great service
Thank you again
Quick, convienent, and friendly people.
Lo amable y educados que son todas las personas y el servicio que dan gracias