Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8964 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

staff was very friendly and made sure i was well-cared for

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very kind from the check in desk to the discharge nurse.

Report a concern   May 8, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff in pre and post procedure area were great and communicated with my spouse who was the patient very well and kept me updated.

When we first arrived to check in for his procedure, the employee that assisted us at the front desk was coughing multiple times during our interaction. She did not have a mask on. I am a retired RN and walked into your hospital with my mask on because that is pretty much my routine so I was disappointed to have that interaction with the first person we came in contact with.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire process was done very efficiently and professionally. In addition, everyone I dealt with was very personable and checked with me to be sure I was comfortable and that I had any and all questions answered regarding my procedure.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and staff were super nice and helpful

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were very kind and nice.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was excellent, from the pre-surgery process to the surgery itself and the immediate post-operative stage. The high quality of performance from each and every member of the medical and care team was clearly evident and deserving of special appreciation. I am hopefully looking forward to the next stages.

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people are professional friendly and personable

Report a concern   May 8, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All of the staff was helpful and caring, Dr Kara and Mathew were very good.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Facility was clean and maintained. Staff was courteous and professional.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

very good.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

the staff was very helpful, friendly and informative

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Well organized check in and the entire staff, from the front desk to the recovery room were excellent.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was perfect!! Great hospital

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff at the ER were very efficient and friendly. They really wanted to make sure I was ok and comfortable. I was taken back immediately with no waiting. The nurse came frequently to give me updates and let me know what was coming up next. Overall the experience was the best you could have with an Emergency Room visit.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and professional.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Doctors, nurses, staff, cleanliness and prompt service.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The respect, care and wanting to make sure that I knew they were there to help me in every way that I may need.

Report a concern   May 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The excellent and quality service. Everyone is friendly

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so polite and friendly. They took what could have been a very embarrassing situation and turned it into a very pleasant experience. From the check-in to the surgeon, I felt heard and seen. The bedside manner was superb. Thank you to everyone who cared for me.

Report a concern   May 6, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

This was the fastest ER visit ever. Quick check in, I was taken to the room due to chest pain immediately. Nurses and imaging personnel was amazing. I would have liked more time and attention from the attending doctor. He didn't really ask all the questions and was a bit dismissive.

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very nice and were caring and very careful

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great nursing, support, and general staff.
Facilities are top notch.
Food is great.

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great experience! The team is wonderful and the service is top-notch. I’m very happy with the results

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great care

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

professional and personable staff and timely.

Report a concern   May 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Labor and Delivery- My nurse Rachel was fantastic. She turned a situation i was scared of into something beautiful and unforgettable. She is the best nurse I have ever had.

Report a concern   May 6, 2026 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Dr., did not seem to like his job.

Report a concern   May 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Organized, friendly staff. Confident


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