What our patients think of us!

Great facility, reception staff, nursing staff, and even the most helpful valet.-

They were quick and judge free.. very caring and friendly... to be honest i hesitated to come because the last time I came. The doctor who saw me seem as if I was not important and did not care, but Dr. J and nurse Adam, they were outstanding, I loved them. I told Adam that I wish whenever I get a shot that he can always administer it to me. Because I did it pain free with extra caring love... thanks yall two.. oh, and front desk has always make me feel welcome

From a dr

Very smooth experience. Surgeon, anesthesiologist, and nurses all did an outstanding job. Facilities were great. Check-in was simple. Everything went on schedule and I was on my way home much earlier than expected.

Amazing Nurses,Doctors and Team♥️

Very good service!

The staff and doctors were amazing

The staff was very efficient and outgoing. My procedure was accomplished with efficiency and perfection.

Exceptional care from start to finish! The team at Baylor Scott & White Medical Center in Frisco is professional, friendly, and genuinely attentive to every patient’s needs. Being in the hospital—whether awaiting a procedure, facing a medical crisis, or simply dealing with the stress of the unknown—is never easy. Yet the staff here goes above and beyond to make a frightening experience feel manageable and reassuring. I hope I won’t need future care, but if I do, Baylor Scott & White Medical Center in Frisco will be my first choice.

Friendly, cut above people,

I arrived at 10:00 a.m. The doctor in charge saw me for about two minutes, asked a few basic questions, briefly examined my abdomen, and ordered blood work and imaging.
At 11:00 a.m., my blood was drawn, and around noon, I had an ultrasound. At approximately 1:00 p.m., I asked if my bloodwork results were back, and I was told they would find out. By 2:00 p.m., I still hadn't received any updates, so I asked again. About 10 minutes later, the doctor finally came in with my results.
He spent about five minutes explaining that it appeared I was experiencing some type of pregnancy loss, but that he couldn't be certain and that I would need additional bloodwork through my OB to confirm what was happening. I was finally able to leave around 2:30 p.m.
Overall, I felt like if I hadn't repeatedly asked for updates, I might have been sitting there much longer without anyone checking in with me. Ironically, the person who seemed most interested in speaking with me was the billing representative. Before I left, she asked how I planned to pay. I told her I would pay once I received the bill, and she responded, "Well, you should have said you wanted to be billed."
I honestly didn't know what to say to that. This was my first time in the ER. I was there because I was bleeding and concerned about my pregnancy, and I didn't realize I was somehow expected to announce upfront that I needed to be billed. The entire experience felt impersonal and poorly communicated, especially considering how frightening and emotionally difficult the situation was.

I was very pleased with the staff that took care of me both at the reception, the waiting room, operating room and the recovery room.

Recovery from surgery on 8/4 was a horrible experience. I was in so much pain and nauseous. Tried to get my nurse, Jay, to help me. He was too busy talking to other patient next to me who was a 22 yr on the job police captain. Jay told him about his own military experience and how he had tried to get into the police academy. This went on for at least 20 min (had clock in front of me) while I was mumbling the word Pain, trying to get Jay’s attention. I had dry mouth and coughing so had trouble speaking. He finally turned around to help me. Went to get pain med only to come back and tell me it would take a few minutes as the pain med cart was being restocked. Finally got pain meds, Jay then started another long conversation with same patient. I had to interrupt him again and ask to be taken to the bathroom. After having many surgeries in the past, I’ve never been so neglected like this! Hope other patients don’t have to go through this.

Fast and thorough.

Ease of entry and quick procedure

Wonderful

Every single person from the front desk, the prep nurse, anathesiologist, OR nurses the the recovery nurse was courteous, professional and seemed to enjoy their job. That means a lot to me.

The staff did everything to easy all my Anxiety. From registration to recovery I had the highest amount of service.

Everybody from the front desk to the nurses and doctors were very nice and helpful and made me feel so comfortable and stress free and ready and professional in there jobs!

Everything was perfect!

Baylor scott took care of is very well

Labor and Delivery nursing staff!!

I wasn’t able to complete my surgery because the air wasn’t working properly

Speedy service and friendly staff. No wait

I like the people that are performing those services. I couldn’t be happier with the staff that helped me during my c section. I am always reminded why I love Baylor Frisco when I meet with the nursing/postpartum staff.

Environment seemed more caring and interested in the patient than BSWMckinney. OR staff was extremely professional and attention to every detail was obvious. As they wheeled me in each OR person repeated my patient information aloud in turn. I’m a hesitant patient when it comes to being sedated and having procedures…yet I felt at ease and trusting as I went under anesthesia here. Afterward the care and consideration of the recovery and discharge staff was so appreciated… even including the very cordial lady who offered me a snack and juice.

Great staff. Quick check in. Quickly seen in exam room.

Always quick to be seen

Positive experience from start to finish. Communication was excellent. Facility was clean!

Overall great experience