based on 8122 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Even this email says urgent care. Online is urgent care, on the building is urgent care and the phone is answered urgent care. Yet my insurance company was billed as if you were an ER. My copay for ER is $600! Nowhere is this facility listed as an ER. I would not have used this facility if I had known you had falsely represented yourself as an urgent care. I have not been billed by you yet, but it better not be for an ER visit. I will escalate this with my insurance company and attorney if necessary. Now I know why no one was waiting to be seen!
Great job
Efficient. Nice
1. Waited 2 hours after my appointment for a scheduled GI procedure with not one person offering an apology or explanation for the delay!
2. I was not told to bring a list of allergies, only told to bring a list of current meds. When they asked for med allergies, I couldn’t recall all of them and asked them to access my BSW records. I was informed that they could not do that! That this facility uses a different system!?!
3. Being in the preop area I had limited internet/cell service to look up the allergies. They proceeded with anesthesia and the procedure without ever confirming what the med allergies were!!!!
4. While waiting 2 hours in the preop area, I was ignored for a good 30-40 minutes at least twice. It was very chilly and something more than a warm sheet would have been nice. The heated sheets lasted about 10 minutes.
No waiting time and everyone was friendly, courtesy, and respectful. Awesome experience!
My appointment was at 8:30. I checked in a little early. On e checked in, I waited in the lobby until almost 11:00. Several patients that arrived after me got called back first. Once taken back to the surgical area, I was prepped efficiently. It was a fairly long wait to be taken in for surgery. Once the procedure was over, I was told my colon was “a little narrow, and was knicked”. That lead to the surgeon having to place several metal clips to stop the bleeding. I now need a follow up CT scan which will be an out of pocket expense for me that shouldn’t be. I know there are risks with any procedure, however I just had an overall bad experience.
quality care and cleanliness
Food service in postpartum needs to be enhanced as kitchen closes early and poor portions
Clean and very friendly staff.
Your staff was professional. Kind. And put the care of the patient above the dollar. Medical city in contrast provided sub par care has shown staff with less the professional dynamics.
Your staff was honest made sure I was not in pain were honest about the procedure and exhibited an appropriate medical knowledge.
My guess is that the fact that your hospital is at least partially owned by the medical doctors does make a significant difference concerning care.
Great people great service.
The nurses and doctor were so kind during the entire process. Thank you!!
Both hospital and ER are well organized and friendly. I was treated quickly and am happy with the nurses and doctors.
Considering the circumstances of my treatment everyone from the receptionist @ Baylor frisco to the surgical team was AMAZING !
Dan nurse nurse
Stephanie or nurse
Kenny IV nurse
Taylor post op
Donna post op
Everyone was so kind and patient. I loved each one of my nurses, and the girl who checked us in.
Not overcrowded
Friendly, answered all my questions, not stressful at all, very professional staff.
Always by your side. You always know what is going on.
This hospitals no blood to further investigate illness
Very professional and friendly at the same time. I really appreciate the staff and their service.
The staff and nurses are AWESOME! What keeps it from a 10, is your billing department. The one that handles surgeries. This is my second run in with an extremely rude person. I have had family members say the same thing. If you don't have the full balance, you are told to cancel your procedure. I've been told to take out loans and even go into my retirement fund. It was horrible!
Kindness, compassion, expediency & a little humor makes for a great visit when you’re not feeling well.
Made me feel comfortable, as you have very professional and friendly staff.
Professional and so kind! From the moment we checked in until we left. Every single person was so warm and friendly.
The staff and service is simply the Best!!!
Great job!!!
Nice facility, kind and professional staff
Excellent service and great staff
All of it.
Your staff was amazing and caring.
The CRNAs during my delivery were very rude and had attitudes. I was told different things by different people about the same subjects, not getting clear directions. I wasn’t allowed to schedule my meal delivery times and would get back from the NICU with cold food in my room. I once got gravy that was ice cold and had water dripping down it since it was so cold.