Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8964 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff was so wonderful. Everyone I has contact with was awesome and concerned. It was a great first time going to a ER experience.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very attentive, caring, and polite. They are very fast at diagnosing your ailments and great at getting you in and out.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Doctor and nurses

Report a concern   April 19, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Thorough, clear, & supportive. Very knowledgeable

Report a concern   April 19, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I felt like home

Report a concern   April 19, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was very helpful, personable and professional. The facility is new and very clean.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Personalized care and friendly, knowledgeable physicians and nurses. Staff made you feel welcome and the check in process was easy.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I dealt with from the front desk staff, pre-op nurses, post-op nurses, anesthesiologists to Dr Burleson were great. Professional, compassionate and reassuring.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Comfortable waiting area before taken back for surgery. Beepers to let you know when they are ready for you to check in and be taken back. Left with my husband so they could beep him. I was out most of the time but the pre surgery team was very good at informing us of what to expect.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very Good

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was very thorough with medical questions and care. Staff was friendly and thoughtful.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The whole registration process was straight forward and efficient. The staff was welcoming and very good about keeping us updated on status and timelines. The facility is top-notch as well.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff attention, kindness and professionalism. The rooms are spotless and organized.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff are friendly and kind.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing nurses and staff. Very nice facility.

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Doctor and nurses were all great!

Report a concern   April 18, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was wonderful. From when we first checked in, until Gretchen, RN wheeled us out, the entire process was seamless. Everyone was caring and kind.

Report a concern   April 17, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Service was very disappointing

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Cleanliness of the facility and interaction with staff is always most important to me. Everyone was so nice from the staff checking me in, to my surgical nurse Tanner, and mostly my night nurse Katie Meeks. I had a rough night managing pain and getting adjusted but she was with me all the way.

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was cared for and all staff were attentive. My experience coming out of Anastasia was rocky but staff was there to make sure I was ok.

Report a concern   April 17, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy check in process, didn't have to wait long to get called back for surgery prep.

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and super friendly staff, no matter the role. Everyone there made this stressful situation (gallbladder surgery) non-stressful. I am very grateful for everyone involved.

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Kevin is the best

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt, efficient, and friendly

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From beginning to end… the nurses, doctors and facility was top notch. Very professional, thorough, welcoming and kind. The process was easy from check in to check out.

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nursing staff were all amazing, attentive, patient and informative anytime I had questions. My entire birthing experience was talked through and smooth even in post partum. The room service is very nice and the food is very good!!
I would absolutely recommend this hospital :)

Report a concern   April 17, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Doctor unfortunately came in literally touch my stomach and said go to the nearest ER, which I did and was doubled billed after advising me I would not be billed.

Report a concern   April 17, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facilities and staff were exceptional.

Report a concern   April 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

My experience at this emergency room was excellent. Everything was smooth, clear, and completely stress-free. I felt confident and well cared for by true professionals. The entire team deserves a 10 out of 10. Thank you very much.

Report a concern   April 17, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

received a very clear explanation of my surgery before it happened


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