based on 4239 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thoughtful listeners and professional from the front desk through the entire staff.
Friendly staff
Very efficient.
Excellent facility, wonderful nursing staff and Dr. Collins and Anesthesiologist were terrific
Quality care and super, caring staff.
Amazing physician and medical care
Great nurses, doctors, staff. Hospital room was really nice. Food was great.
Everyone was so nice my only complaint is I felt like I was "rushed out the door". Like they couldn't get you out fast enough.
Great and courteous staff. Cautious.
Just excellent service now the 3rd time since 1/14/2024 after an ice fall. Same Dr remembered me each time. Very accurate each time! Recommended I see my Dr Peters and Robinson as another X-ray would not help as my lumbar was severely injured on the fall. Had 2 lumbar surgeries 12/2024 and 12/2025. Dr was and is Excellent knowledgeable and on.
It was easy to work with everyone & it is a beautiful facility
Guaranteed every time I visit Baylor Scott & White FRISCO I’m greeted by receptionist Natalie love her pieces. Great doctors I definitely feel valued as a patient.
All personnel were friendly, very professional and efficient.
The nursing staff was outstanding!! The nurses were helpful, friendly, and attentive. The procedure went very smoothly and more quickly than I anticipated.
This is the best service I have ever experienced.
Dr. Beckman is an outstanding doctor!!
I would highly recommend this facility to anyone.
The staff was VERY VERY friendly .. the process was smooth ans fast
Staff, location, facility
Staff are very customer focused, caring and kind.
The nurses are very friendly and caring, the hospital is clean and the food is good!
I never have to wait long to be taken care of.
Efficient and friendly.
The service at check-in the nurse that prepped me for surgery was awesome the anesthesiologist was great and the charge nurse in recovery was exceptional.
Nice friendly staff with a clean atmosphere. My procedure was on time & everything ran smoothly.
Kindness, punctual, clean
PROFESSIONAL AND FRIENDLY
The nursing staff was very welcoming and helped my put my mind at ease before a nerve wracking surgery.
Nice and professional staff.
All of the staff was very friendly and welcoming. From the front desk to the doctors and nurses it was a great experience with everyone.
Fast in and out. Speedy diagnosis and medication order placed
Fast, friendly, knowledgeable,
I felt the doctor who treated me- Dr Bond- was disinterested and didn't take my complaints seriously. As such, I ended up in a different ER yesterday and am now under the care of an ENT specialist. Seems to me Dr Bond should retire. Given what I described were my issues, you'd think he'd have at least looked in my mouth, at my throat, and felt my glands- no type of exam was done at all..........
The staff are always so positive and friendly beside proving excellent service.